What families say

The eight family priority themes

• Staff warmth72
• Compassion & dignity74
• Cleanliness65
• Activities & engagement88
• Food quality60
• Healthcare68
• Management & leadership70
• Resident happiness76

What inspectors found

Inspected 2018-12-01

• Is this home safe?

  Good
  The Safe domain was rated Good at the October 2018 inspection. This means inspectors were satisfied that people were protected from avoidable harm, that medicines were managed safely, and that staffing levels were sufficient at the time of the visit. The home cares for people with dementia and physical disabilities, both of which increase fall and safety risks, and a Good Safe rating indicates these risks were being managed. No specific safety concerns or enforcement actions are recorded in the available findings.
  Verified by inspector

• Is the care effective?

  Good
  The Effective domain was rated Good at the October 2018 inspection. This covers training, care planning, healthcare access, and nutrition. The home lists dementia as a specialism, which implies a level of targeted training for staff. A Good Effective rating requires inspectors to have been satisfied that care plans reflected people's needs and that healthcare — including GP and specialist access — was appropriately arranged. No specific concerns were recorded in this domain.
  Verified by inspector

• Is this home caring?

  Good
  The Caring domain was rated Good at the October 2018 inspection. Inspectors will have observed staff interactions, spoken with residents and family members, and reviewed how the home approaches dignity and privacy. A Good Caring rating means the standard of day-to-day kindness and respect met inspection requirements. No concerns about treatment of residents were identified. The home's specialism in dementia care means inspectors will have been looking at how staff respond to residents who cannot clearly express their own needs.
  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Outstanding
  The Responsive domain was rated Outstanding at the October 2018 inspection — the only domain to achieve this rating. Outstanding requires inspectors to find specific, evidenced examples of practice that significantly exceeds what is expected. For a home with dementia and physical disability specialisms, this is likely to reflect tailored activities, genuine individualisation of care, and strong responsiveness to changing needs including end-of-life. This is the clearest positive signal in the inspection and suggests real investment in making sure your parent would have a life here, not just a place to stay.
  Verified by inspector

• Is the home well-led?

  Good
  The Well-led domain was rated Good at the October 2018 inspection. This covers management visibility, staff culture, governance, and the home's ability to learn and improve. A Good Well-led rating means inspectors were satisfied with the leadership and oversight in place. The registration records list three individuals as registered managers — Mrs Leah Emerson, Mrs Adelle Ryan, and Mrs Barbara Ann Johnson — which is unusual and may reflect a management structure that has evolved over time. Leadership stability is one of the strongest predictors of sustained care quality.
  Verified by inspector

Source: CQC inspection report →

Section 03

What the evidence base says

The team here supports adults under 65 with physical disabilities alongside older residents who need nursing care. They also provide specialist dementia support, creating an environment where people with different care needs can receive the right help. For residents living with dementia, the nursing team brings clinical expertise to daily care. They work to maintain each person's abilities while providing the medical support that becomes important as dementia progresses. All areas worth probing directly during a visit.