Millfields Residential Home

What families say

Based on 12 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement68
• Food quality68
• Healthcare68
• Management & leadership72
• Resident happiness70

What inspectors found

Inspected 2018-10-11 · Report published 2018-10-11 · Inspected 3 times in the last three years

• Is this home safe?

  Good

  {"found":"The inspection rated this domain Good. The home is registered to support people living with dementia, people with physical disabilities, and adults of varying ages across 38 beds. No specific observations about falls management, medicines, infection control, or staffing ratios are included in the published report text. The improvement from Requires Improvement suggests that previous safety concerns were addressed before the June 2018 inspection.","quotes":[],"family_meaning":"A Good safety rating means inspectors were satisfied that the basics were in place, but the published findings give no detail about night staffing levels, how medicines are managed, or how the home responds to falls. Good Practice research consistently finds that safety tends to slip at night, when staffing is thinnest, and that agency staff can undermine consistency of care. Because this inspection is from 2018, it is particularly important to ask current questions: how many permanent staff are on overnight for 38 residents, and what has changed since the last inspection?","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that night staffing ratios and reliance on agency staff are two of the strongest predictors of safety incidents in care homes. Neither is addressed in the available report text for this home.","watch_out":"Ask the manager to show you the actual staffing rota from last week, not a template. Count how many permanent staff were on each night shift, and ask what percentage of those shifts included agency cover."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The inspection rated this domain Good. The home lists dementia care as a specialism alongside support for physical disabilities and mixed-age adults. No specific findings about care plan quality, GP access, dementia training, or food quality are included in the published report text. The Good rating indicates inspectors were satisfied with the evidence presented during the inspection.","quotes":[],"family_meaning":"Families rate food quality (20.9% of positive reviews) and healthcare access (20.2%) highly in their assessments of what makes a good home. Good Practice research identifies care plans as living documents that should be reviewed regularly with family input, and dementia training as a key marker of a home that genuinely understands the condition. None of these specifics are confirmed in the available report text. You will need to ask directly about how care plans are written, how often they are reviewed, and what dementia training all staff (not just senior carers) have completed.","evidence_base":"The Leeds Beckett rapid evidence review found that care plans which reflect a person's individual history, preferences, and routines, and which families have actively contributed to, are associated with better outcomes for people living with dementia.","watch_out":"Ask the manager how the home gathers information about your parent's life history, daily routines, and personal preferences before they move in, and ask to see an example of how that information is used in a care plan."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The inspection rated this domain Good. No specific observations about how staff interact with residents, whether preferred names are used, or how the home responds to distress are included in the published report text. A Good rating in this domain indicates inspectors observed or recorded evidence of respectful, dignified care during their visit.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of positive family reviews in our data: 57.3% of positive Google reviews across 5,409 UK care homes mention warm, friendly staff by name. Compassion and dignity follow closely at 55.2%. These are also the things that are hardest to assess from a report alone, particularly one with limited published detail. Good Practice research highlights that non-verbal communication matters as much as verbal for people living with dementia: the pace, tone, and attentiveness of staff during everyday moments are what your parent will experience most. Observe these for yourself during a visit.","evidence_base":"The IFF Research evidence review found that for people with advanced dementia, non-verbal cues such as eye contact, unhurried movement, and physical proximity during personal care are as significant as spoken communication in conveying safety and warmth.","watch_out":"During your visit, watch how staff move through communal areas. Do they make eye contact and acknowledge the people sitting there, or do they pass through without stopping? This simple observation tells you more than any rating."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The inspection rated this domain Good. The home is registered to care for people with dementia and physical disabilities, which requires individualised, adaptable care. No specific findings about activities, one-to-one engagement, end-of-life planning, or how the home responds to changing needs are included in the published report text.","quotes":[],"family_meaning":"Activities and engagement matter to 21.4% of families in our positive review data, and resident happiness appears in 27.1% of reviews. Good Practice research is clear that group activities alone are not enough, particularly for people with more advanced dementia who may not be able to join in. One-to-one engagement, and the use of everyday household tasks that connect to a person's previous life, are among the most effective approaches. Because the inspection text does not address this, you should ask the home directly what a typical Tuesday looks like for someone who cannot leave their room.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based and individually tailored activity approaches, including familiar household tasks, produce measurably better wellbeing outcomes than scheduled group sessions alone, particularly for people in the later stages of dementia.","watch_out":"Ask to see the activity records from the past two weeks, not the programme on the noticeboard. Check whether one-to-one sessions are recorded separately, and ask how the home supports someone who is not mobile enough to join group activities."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The inspection rated this domain Good. A named registered manager, Laura Jones, is confirmed as in post. The home is run by Mr and Mrs J Fieldhouse. The previous rating was Requires Improvement, and the move to Good across all domains suggests the leadership team identified and resolved the issues that led to that earlier rating. No further detail about management culture, staff support, or governance processes is included in the published report text.","quotes":[],"family_meaning":"Management and leadership account for 23.4% of positive family reviews, and Good Practice research consistently finds that leadership stability is one of the strongest predictors of sustained quality. The fact that this home improved from Requires Improvement to Good is genuinely positive: it suggests a management team willing to act on problems. However, the inspection is from 2018. Checking whether the same manager is still in post, and whether there have been significant staffing or ownership changes since then, is an important step before making a decision. Communication with families, which appears in 11.5% of positive reviews, is also not addressed in the available findings.","evidence_base":"The IFF Research and Leeds Beckett review found that homes where staff feel able to raise concerns without fear, and where managers are visibly present in care areas rather than office-based, consistently perform better on quality measures over time.","watch_out":"Ask whether Laura Jones is still the registered manager and how long she has been in post. Then ask how the home lets families know when something has changed or gone wrong, and what the process is for raising a concern."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team at Millfields cares for adults both under and over 65, including people with physical disabilities. They also provide specialist dementia support, adapting their approach to meet each person's individual needs.. Gaps or open questions remain on For residents living with dementia, Millfields offers specialist care designed to maintain dignity and quality of life. The team works to understand each person's unique needs and preferences. — areas worth probing directly during a visit.