Dementia Care Home

Millbridge Care Home

4 Lynn Road, Kings Lynn, Norfolk, PE31 7HY

Nursing homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
68/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Nursing homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds53
  • SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
  • Last inspected2019-07-05

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare55
  • Management & leadership65
  • Resident happiness55
Section 02

What inspectors found

Inspected 2019-07-05

  • Is this home safe?

    Good
    The Safe domain was rated Good at the June 2019 inspection. This represents an improvement from the previous inspection outcome. The published report does not include specific detail about what inspectors observed in relation to medicines management, falls prevention, infection control, or staffing deployment. The Good rating indicates that inspectors were broadly satisfied, but the evidence base visible to families is thin.
    Verified by inspector
  • Is the care effective?

    Good
    The Effective domain was rated Good at the June 2019 inspection. This covers training, care planning, healthcare access, and nutritional care. Dementia is listed as a formal specialism of the home. No specific detail is available in the published report about training content, GP access arrangements, care plan review processes, or food quality.
    Verified by inspector
  • Is this home caring?

    Good
    The Caring domain was rated Good at the June 2019 inspection. This is the domain most directly linked to the day-to-day experience of your parent — how staff treat them, whether they are spoken to with respect, whether their individuality is honoured. The published report includes no specific observations, resident quotes, or family testimony that would allow families to understand how this Good rating was reached.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The Responsive domain was rated Good at the June 2019 inspection. This covers activities, individual engagement, end-of-life care planning, and how well the home responds to individual needs and preferences. The home's specialisms include dementia and sensory impairment, which implies a responsibility to provide tailored, not generic, activity and engagement. No specific detail about the activity programme, individual engagement, or end-of-life planning is available in the published report.
    Verified by inspector
  • Is the home well-led?

    Good
    The Well-led domain was rated Good at the June 2019 inspection, having previously contributed to a Requires Improvement overall rating. A named Registered Manager, Mrs Denice Jayne Howard, is recorded, and Mr Bernard Charles Freeman is listed as Nominated Individual. The home is operated by Integrated Nursing Homes Limited. The improvement to Good in this domain is significant as leadership quality tends to predict the trajectory of all other domains.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The team at Millbridge has experience caring for people with sensory impairments, helping residents who may have hearing or sight loss to stay connected and engaged. They also support younger adults with physical disabilities who need residential care, as well as providing specialist dementia care. For residents living with dementia, the home provides specialist care tailored to individual needs. The team understands the importance of creating a supportive environment for people experiencing memory loss. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

68/ 100

DCC Family Score

Millbridge Care Home achieved a Good rating across all five domains after a previous Requires Improvement — a meaningful improvement — but the inspection report published in 2019 contains limited specific detail, meaning the Family Score reflects confirmed progress without the granular evidence needed to score higher with confidence.

Homes in East typically score 68–82.
DCC Recommendation

Worth a visit

Millbridge Care Home in Kings Lynn was rated Good across all five inspection domains at its last inspection in June 2019 — a notable improvement from its previous rating of Requires Improvement. The home supports up to 53 people and specialises in dementia, physical disabilities, and sensory impairment, with a named Registered Manager and a stable organisational structure in place. The improvement from Requires Improvement to Good across every domain is a meaningful signal that leadership addressed the concerns identified previously. The key limitation here is that this inspection took place in June 2019 — over five years ago at the time of writing — and the published report contains very limited specific detail about what inspectors actually observed. A 2023 review noted no evidence requiring reassessment, but this was a desktop exercise, not a full re-inspection. That means the specific evidence needed to give families real confidence — staff interactions, activity quality, food, how the building is laid out for dementia — simply isn't on record here. If you are considering Millbridge for your mum or dad, visit in person, ask specifically about night staffing ratios, how agency staff use has changed since 2019, and request a recent copy of their activity schedule. Ask to walk through the dementia unit at a time when it isn't being shown to visitors.

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In Their Own Words

How Millbridge Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What Millbridge Care Home says about itself

Specialist care for different life stages in Kings Lynn

Millbridge Care Home – Your Trusted nursing home

Millbridge Care Home in Kings Lynn offers specialist support for people at different stages of life and with varying care needs. The home welcomes both younger adults under 65 and older residents, providing care for people with physical disabilities, sensory impairments and dementia. Located in the eastern part of Kings Lynn, the home serves the local community with a range of specialist services.

Care & specialisms

Who they care for

    The team at Millbridge has experience caring for people with sensory impairments, helping residents who may have hearing or sight loss to stay connected and engaged. They also support younger adults with physical disabilities who need residential care, as well as providing specialist dementia care.

    How they describe their dementia care

    For residents living with dementia, the home provides specialist care tailored to individual needs. The team understands the importance of creating a supportive environment for people experiencing memory loss.

    “If you're considering Millbridge for someone you care about, visiting the home and reviewing their latest inspection report will help you make an informed choice.”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

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