Eden Place Residential Home

What families say

Based on 3 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare50
• Management & leadership60
• Resident happiness55

What inspectors found

Inspected 2020-01-21 · Report published 2020-01-21 · Inspected 1 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the December 2019 inspection, and this rating was confirmed as still appropriate at a monitoring review in July 2023. However, the published inspection text contains no specific observations, staffing numbers, incident records or medication management detail. The home supports people with a wide range of complex needs u2014 including dementia, learning disabilities and mental health conditions u2014 across 12 beds. This combination of needs in a small home means that staffing consistency and skill mix matter significantly.","quotes":[],"family_meaning":"A Good rating for safety is reassuring, but it is a baseline standard, not a guarantee of excellence. The Good Practice evidence base consistently identifies night staffing as the point where safety most commonly slips in smaller homes u2014 and the inspection gives no detail about overnight arrangements here. With 12 beds covering such a wide range of specialisms, you should ask specifically how many staff are on at night and what their training covers. Our family review data shows that 14% of families mention staff attentiveness as a key concern u2014 meaning whether staff notice when something is wrong before it becomes a crisis. On a visit, watch whether call bells are answered promptly and whether staff seem aware of where residents are.","evidence_base":"The IFF Research / Leeds Beckett rapid evidence review (2026) found that agency staff reliance is consistently associated with reduced safety continuity u2014 familiar staff who know your parent's baseline are better placed to spot early signs of deterioration.","watch_out":"Ask: 'How many staff are on duty overnight, and are they permanent employees or agency cover?' Then follow up: 'What happens if a resident deteriorates at 3am u2014 who makes the clinical decision?'"}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the December 2019 inspection. The home lists dementia, learning disabilities, mental health conditions, physical disabilities and sensory impairment as specialisms u2014 a notably wide range for a 12-bed home. No specific detail about care planning processes, training content, GP access, medication management or food quality appears in the published inspection text. The Good rating implies these areas met the required standard at the time of the inspection, which is now over five years ago.","quotes":[],"family_meaning":"For your mum or dad, 'effective' care means staff who genuinely understand their specific condition u2014 not just a general awareness of dementia or learning disability, but knowledge of how it affects your parent in particular. The Good Practice evidence base is clear that care plans should be living documents, updated after every significant change, not paperwork filed away after admission. With such a wide specialism mix in a small home, it is worth asking whether staff receive condition-specific training or whether training is generic. Our family review data shows 12.7% of families specifically mention dementia-specific care as a positive u2014 suggesting it is something families notice and value when it is done well.","evidence_base":"The IFF Research / Leeds Beckett review found that regular, structured GP access u2014 not just reactive visits u2014 is a significant marker of effective health monitoring in care homes, particularly for residents who cannot easily self-report symptoms.","watch_out":"Ask: 'Can you show me an example of how a care plan is updated when a resident's needs change? And how would you involve me in that process for my parent?'"}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the December 2019 inspection. This rating typically reflects that inspectors found staff treating residents with respect, preserving privacy and supporting independence. However, the published report contains no direct observations of staff interactions, no resident or family quotes, and no specific examples of dignified care in practice. The absence of detail makes it impossible to describe what caring looks like at Eden Place on a typical afternoon.","quotes":[],"family_meaning":"Staff warmth is the single most important theme in our family review data u2014 mentioned positively in 57.3% of all reviews across UK care homes. The absence of specific evidence here does not mean care is poor, but it does mean you cannot rely on the inspection report alone to answer the question 'will the staff be kind to my dad?' The Good Practice evidence base highlights that non-verbal communication matters as much as verbal u2014 whether a staff member crouches to eye level, uses your parent's preferred name, or takes an extra minute rather than rushing to the next task. These things are visible on a visit but invisible in a generic inspection report. When you visit, pay attention to how staff greet your parent during the tour, and whether they speak about residents with warmth.","evidence_base":"The IFF Research / Leeds Beckett review found that person-led care u2014 where staff know an individual's life history, preferences and communication style u2014 is associated with significantly better wellbeing outcomes for people with dementia, independent of physical care quality.","watch_out":"During your visit, ask a staff member: 'What do you know about [parent's name] that would help me feel confident you'd look after them well?' Their answer u2014 whether it draws on individual detail or feels scripted u2014 will tell you a great deal."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the December 2019 inspection. This domain covers whether care is tailored to individual needs, whether activities are meaningful and varied, how the home handles complaints, and whether end-of-life care is planned. No specific activities, individual engagement examples, complaint records or end-of-life planning detail appear in the published inspection text. The home's wide specialism range suggests significant diversity of resident need, which makes tailored responsiveness particularly important.","quotes":[],"family_meaning":"Activities engagement is valued by 21.4% of families in our review data u2014 but what families most often praise is not the activity itself, it is whether someone with dementia or a physical disability is genuinely included, not just present in the room. The Good Practice evidence base is particularly strong here: Montessori-based approaches and familiar household tasks u2014 folding laundry, watering plants, simple cooking u2014 are among the most effective ways to maintain a sense of purpose and reduce distress in people with dementia. For a small 12-bed home, the question is whether staff have time and training to offer one-to-one engagement for residents who cannot join group activities. Ask about this specifically u2014 it is one of the most important questions you can ask.","evidence_base":"The IFF Research / Leeds Beckett review found that one-to-one, individually tailored activities u2014 rather than group programmes alone u2014 are associated with measurably better mood and reduced agitation in people with moderate to advanced dementia.","watch_out":"Ask: 'If my parent doesn't want to join a group activity u2014 or can't because of their condition u2014 what would a typical afternoon look like for them? Who would be with them, and what would they be doing?'"}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the December 2019 inspection. The home has a named registered manager (Mrs Julie Anne Turgoose) and a nominated individual (Mrs Angela Marie Fletcher), providing a clear accountability structure. The July 2023 monitoring review found no evidence requiring reassessment of the rating. No specific detail about management visibility, staff culture, incident learning, quality monitoring or family engagement processes appears in the published inspection text.","quotes":[],"family_meaning":"Management quality is referenced positively by 23.4% of families in our review data, and the Good Practice evidence base is clear that leadership stability is one of the strongest predictors of a home's quality trajectory. A consistent, visible manager who staff trust and can speak to is associated with better care outcomes at every level. The fact that this home has maintained its Good rating over several years without a reassessment is a modest positive signal u2014 but the inspection is now over five years old, and a lot can change in a small home in that time. When you visit, ask to meet the registered manager and judge for yourself whether they know the home well and speak about residents as individuals.","evidence_base":"The IFF Research / Leeds Beckett review found that homes where staff feel empowered to raise concerns without fear u2014 a bottom-up culture rather than top-down compliance u2014 consistently perform better on resident wellbeing measures.","watch_out":"Ask the manager: 'How long have you been running this home, and what's the one thing you've changed in the last year that's made the biggest difference to the people who live here?' A specific, candid answer is a good sign. A vague or defensive one is worth noting."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team at Eden Place supports residents with physical disabilities, learning disabilities, mental health conditions and sensory impairments. They care for adults both under and over 65, bringing together expertise across different types of support needs.. Gaps or open questions remain on For residents living with dementia, the home provides specialist care tailored to individual needs. The team understands how dementia affects each person differently and works to maintain dignity and quality of life. — areas worth probing directly during a visit.