Dalemead Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds49
- SpecialismsDementia
- Last inspected2019-10-14
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STAGE 4 — RESEARCHING CARE HOMES
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Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families visiting Dalemead notice how staff help residents keep up the routines that matter — whether that's regular hairdressing appointments or joining in with entertainment when they feel like it. The care teams seem to understand what makes each person feel most themselves.
The eight family priority themes
- Staff warmth65
- Compassion & dignity65
- Cleanliness65
- Activities & engagement82
- Food quality60
- Healthcare65
- Management & leadership65
- Resident happiness75
What inspectors found
Inspected 2019-10-14 Report published 2019-10-14
Is this home safe?
Is the care effective?
Dalemead was rated Good for effectiveness at its April 2025 inspection. The published report does not include a detailed narrative for this domain, so specific findings on care plan quality, GP access, dementia training, or food cannot be confirmed from the available text. The Good rating indicates that inspectors found the home was broadly meeting standards in how care is planned and delivered. The home's dementia specialism means that the quality and currency of staff training is particularly relevant. Families should ask about care plan review frequency and how family members are involved.Is this home caring?
Dalemead was rated Good for caring at its April 2025 inspection. The published report does not include a detailed narrative for this domain, so specific observations on staff warmth, dignity in personal care, or how staff respond to distress cannot be confirmed from the available text. The Good rating indicates that inspectors found no significant concerns in this area. Staff warmth and compassionate dignity are the two highest-weighted themes in our family review data, making this the domain where a visit matters most. Families should plan to arrive unannounced if possible, or at a time that is not a scheduled tour.Is the home responsive?
Dalemead was rated Outstanding for responsiveness at its April 2025 inspection, the highest available rating. This is awarded to fewer than one in ten care homes and indicates strong evidence that the home goes beyond compliance to genuinely tailor its approach to individual people. The published report does not include a detailed narrative, so specific examples of what earned this rating, such as particular activities, individual engagement approaches, or end-of-life care practices, cannot be confirmed from the available text. Families should ask the home to describe what earned this rating in concrete terms.Is the home well-led?
Dalemead was rated Good for well-led at its April 2025 inspection. Mr Anwar Phul is both the registered manager and the nominated individual, which means a single person carries both operational and regulatory accountability for the home. The published report does not include a detailed narrative for this domain, so specific findings on management visibility, staff culture, or governance processes cannot be confirmed from the available text. Leadership stability is a meaningful predictor of care quality trajectory, so asking about manager tenure and staff turnover is worthwhile.
Source: CQC inspection report →
What the evidence base says
Dalemead specialises in dementia care, supporting the people who live here through every stage of the condition. The team here works to preserve dignity and personal identity as dementia advances. They focus on maintaining familiar routines and enabling the people who live here to engage socially when they are able. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Dalemead scores 67 out of 100, reflecting a solid Good rating across most areas and a notable Outstanding in how the home responds to individual needs and activities. The score is held back by limited published detail in the inspection narrative, meaning several themes cannot be confirmed with specific evidence.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Families visiting Dalemead notice how staff help residents keep up the routines that matter — whether that's regular hairdressing appointments or joining in with entertainment when they feel like it. The care teams seem to understand what makes each person feel most themselves.
What inspectors have recorded
What stands out here is the organised way the home runs day to day. Families describe care that stays consistent across visits, with staff who pick up on individual preferences and emotional needs.
How it sits against good practice
For families in the Twickenham area, it's worth arranging a visit to see how this organised approach to dementia care works in practice.
Worth a visit
Dalemead Care Home Limited, at 10-12 Riverdale Gardens in Twickenham, was rated Good overall at its most recent inspection in April 2025, with an Outstanding rating for how it responds to the individual needs of the people who live there. That Outstanding responsive rating is meaningful: it is awarded to fewer than one in ten care homes and typically reflects strong evidence of tailored activities, genuine attention to individual preferences, and a culture that sees each person rather than a diagnosis. The published inspection report available at the time of writing contains only the domain ratings and registration details, with no supporting narrative, quotes, or specific observations. This limits how much can be verified independently. Before visiting, prepare a focused list of questions: ask how many permanent staff are on duty on the dementia unit after 8pm, ask to see the activity schedule and what one-to-one engagement is available for people with more advanced dementia, and walk through the building yourself to check the environment is calm, clearly signposted, and genuinely dementia-friendly.
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In Their Own Words
How Dalemead Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dignity and consistent care meet compassionate daily support
Dalemead Care Home Limited – Your Trusted residential home
When you're looking for dementia care that stays reliable through the months and years ahead, Dalemead Care Home in Twickenham offers something families value deeply. Here, residents receive steady, thoughtful support that helps maintain their sense of self even as needs change.
Who they care for
Dalemead specialises in dementia care, supporting the people who live here through every stage of the condition.
The team here works to preserve dignity and personal identity as dementia advances. They focus on maintaining familiar routines and enabling the people who live here to engage socially when they are able.
“For families in the Twickenham area, it's worth arranging a visit to see how this organised approach to dementia care works in practice.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Dalemead scores 67 out of 100, reflecting a solid Good rating across most areas and a notable Outstanding in how the home responds to individual needs and activities. The score is held back by limited published detail in the inspection narrative, meaning several themes cannot be confirmed with specific evidence.
Homes in London typically score 68–82.The three-lens summary
What families tell us
Families visiting Dalemead notice how staff help residents keep up the routines that matter — whether that's regular hairdressing appointments or joining in with entertainment when they feel like it. The care teams seem to understand what makes each person feel most themselves.
What inspectors have recorded
What stands out here is the organised way the home runs day to day. Families describe care that stays consistent across visits, with staff who pick up on individual preferences and emotional needs.
How it sits against good practice
For families in the Twickenham area, it's worth arranging a visit to see how this organised approach to dementia care works in practice.
Worth a visit
Dalemead Care Home Limited, at 10-12 Riverdale Gardens in Twickenham, was rated Good overall at its most recent inspection in April 2025, with an Outstanding rating for how it responds to the individual needs of the people who live there. That Outstanding responsive rating is meaningful: it is awarded to fewer than one in ten care homes and typically reflects strong evidence of tailored activities, genuine attention to individual preferences, and a culture that sees each person rather than a diagnosis. The published inspection report available at the time of writing contains only the domain ratings and registration details, with no supporting narrative, quotes, or specific observations. This limits how much can be verified independently. Before visiting, prepare a focused list of questions: ask how many permanent staff are on duty on the dementia unit after 8pm, ask to see the activity schedule and what one-to-one engagement is available for people with more advanced dementia, and walk through the building yourself to check the environment is calm, clearly signposted, and genuinely dementia-friendly.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Dalemead Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Dalemead Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dignity and consistent care meet compassionate daily support
Dalemead Care Home Limited – Your Trusted residential home
When you're looking for dementia care that stays reliable through the months and years ahead, Dalemead Care Home in Twickenham offers something families value deeply. Here, residents receive steady, thoughtful support that helps maintain their sense of self even as needs change.
Who they care for
Dalemead specialises in dementia care, supporting the people who live here through every stage of the condition.
The team here works to preserve dignity and personal identity as dementia advances. They focus on maintaining familiar routines and enabling the people who live here to engage socially when they are able.
Management & ethos
What stands out here is the organised way the home runs day to day. Families describe care that stays consistent across visits, with staff who pick up on individual preferences and emotional needs.
“For families in the Twickenham area, it's worth arranging a visit to see how this organised approach to dementia care works in practice.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
