Burntwood Hall Care Centre

What families say

People who've spent time here have noticed how caring the staff are with residents. There's a warmth to the way they interact throughout the day.

Based on 5 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement60
• Food quality60
• Healthcare68
• Management & leadership72
• Resident happiness68

What inspectors found

Inspected 2019-04-03 · Report published 2019-04-03 · Inspected 2 times in the last three years

• Is this home safe?

  Good

  {"found":"The home received a Good rating for Safe at its last inspection in January 2021, and this was confirmed at a monitoring review in July 2023. This domain covers staffing levels, medicines management, infection control, and the safety of the physical environment. No specific concerns were raised. The published summary does not include detail on night staffing ratios, agency staff usage, or how falls and incidents are recorded and acted upon.","quotes":[],"family_meaning":"A Good rating for Safe means inspectors found no significant concerns about how the home manages risk, staffing, or medicines. However, good practice research consistently identifies night staffing as the point where safety most often slips, and the published findings give no information about how many staff are on overnight. Our review data shows that families who later raise concerns about safety almost always point to gaps they could not have spotted from the rating alone. Before you decide, ask the manager directly: how many staff are on overnight, and is a senior carer always present? Also ask to see the accident and incident log, and find out how the home communicates with families after a fall.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review (2026) found that agency staff reliance undermines the consistency of care that people with dementia depend on, and that learning from incidents is one of the clearest markers of a genuinely safe home rather than a compliant one.","watch_out":"Ask the manager to show you the actual staffing rota for last week, not a template. Count how many shifts were covered by permanent staff versus agency staff, and specifically check the overnight shifts."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The home received a Good rating for Effective at its last inspection. This domain covers training, care planning, access to healthcare professionals, and food and nutrition. The published summary does not describe specific training programmes, care plan content, GP access arrangements, or how the home manages nutrition for residents with dementia who may have difficulty eating.","quotes":[],"family_meaning":"A Good rating for Effective tells you that inspectors were satisfied with how staff translate knowledge into care, but it does not tell you what dementia-specific training every member of staff has completed, including kitchen and domestic staff who interact with your parent every day. Food quality is one of the themes families mention most often in our review data, and it is a reliable signal of how much genuine thought goes into individual care. The Good Practice evidence base is clear that care plans should be living documents, reviewed regularly with family input, not paperwork filed away after admission. Ask to see your parent's draft care plan before they move in, and ask how often it will be updated.","evidence_base":"The 2026 rapid evidence review found that regular, meaningful family involvement in care plan reviews is associated with better outcomes for people with dementia, and that homes where plans are genuinely individualised, rather than templated, show stronger person-centred practice across all domains.","watch_out":"Ask how often care plans are formally reviewed, who is invited to contribute, and whether you can see an example (anonymised) of a completed care plan for a resident with dementia to check how much individual detail it contains."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The home received a Good rating for Caring at its last inspection. This domain covers staff warmth, dignity, respect, and support for independence. No specific inspector observations, resident quotes, or family testimony are recorded in the published summary. The rating confirms that inspectors were satisfied with the culture of care, but the evidence behind it is not described in the available text.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity feature in 55.2%. A Good Caring rating is a positive signal, but what families remember after a visit is whether staff used their parent's preferred name, whether anyone was rushed, and whether staff seemed genuinely pleased to be there. These things are observable in about 20 minutes. Good Practice research is clear that for people with dementia, non-verbal communication, tone of voice, unhurried pace, and eye contact, matters as much as anything that gets recorded in a care plan.","evidence_base":"The 2026 rapid evidence review found that person-led care requires staff to know the individual well enough to respond to non-verbal signals of distress or contentment, and that homes rated Good for Caring by inspectors sometimes still show variation between shifts and between individual staff members.","watch_out":"During your visit, watch whether staff address residents by name without being prompted, and notice whether any interactions feel hurried. Ask the home what name your parent would like to be called and check whether every member of staff you meet already knows the answer."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The home received a Good rating for Responsive at its last inspection. This domain covers activities, individual engagement, respect for preferences, and end-of-life planning. The published summary includes no description of the activities programme, no examples of how activities are tailored to individuals, and no detail about end-of-life care arrangements for residents with advanced dementia.","quotes":[],"family_meaning":"Activities and resident happiness together account for a meaningful share of what families tell us matters most, with resident happiness mentioned in 27.1% of positive reviews and activities in 21.4%. A Good rating for Responsive is reassuring, but the research is clear that group activities alone are not enough for people with advanced dementia. Your parent may reach a point where they cannot join a sing-along or a craft session, and what matters then is whether a member of staff sits with them individually, perhaps folding laundry together or looking through photographs, rather than leaving them in a chair. Ask specifically what happens on a quiet Tuesday afternoon for a resident who cannot participate in organised activities.","evidence_base":"The 2026 rapid evidence review found that Montessori-based and everyday task-based approaches, such as folding, sorting, and simple domestic activities, provide meaningful engagement for people with advanced dementia who cannot access formal group activities, and that homes relying solely on group programmes leave a significant portion of residents without purposeful occupation.","watch_out":"Ask the activities coordinator to describe a typical week for a resident with advanced dementia who cannot join group sessions. Ask how many hours of one-to-one activity each resident receives per week and whether this is recorded anywhere."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The home received a Good rating for Well-led at its last inspection. A named registered manager, Mrs Jane Elizabeth Davies, and a nominated individual, Mrs Tracy Archer, are recorded as being in post. The published summary does not describe the manager's tenure, the governance structures in place, how the home handles complaints, or how staff are supported to raise concerns.","quotes":[],"family_meaning":"Management stability is one of the strongest predictors of care quality over time, and a Good rating for Well-led tells you that inspectors were satisfied with the leadership and governance at the time of inspection. What it cannot tell you is how long the current manager has been in post, whether staffing has changed significantly since January 2021, or how the home has responded to the pressures many care homes faced in the years since. Our review data shows that families who feel well-informed about their parent's care are consistently more satisfied, and communication with families sits within this domain. Ask the manager directly how they keep families updated and what happens when something goes wrong.","evidence_base":"The 2026 rapid evidence review found that leadership stability is one of the clearest predictors of quality trajectory in care homes, and that homes where staff feel able to speak up without fear of blame show better outcomes for residents across all domains.","watch_out":"Ask the manager how long they have been in their current post, whether there have been significant staffing changes in the past 12 months, and how a family member would raise a concern if they were worried about something they had seen."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home welcomes adults both under and over 65, so you'll find residents of different ages living here together. They have experience caring for people with dementia alongside those who need support for other reasons.. Gaps or open questions remain on For residents living with dementia, the team understands how to provide the right kind of support. Activities like singing can help people feel connected and engaged. — areas worth probing directly during a visit.