Shooters Hill Residential Home

What families say

Based on 48 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity58
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership42
• Resident happiness55

What inspectors found

Inspected 2019-01-09 · Report published 2019-01-09 · Inspected 1 times in the last three years

• Is this home safe?

  Good

  {"found":"The inspection rated Safety as Good. Beyond this overall rating, the published report does not include specific observations about staffing levels, medicines management, falls monitoring, or infection control practice. The home is very small at six beds, which can mean a more consistent, familiar team for the people who live there, but it also means any staffing gap has an immediate impact. No specific concerns were recorded in the Safety domain.","quotes":[],"family_meaning":"A Good safety rating is reassuring, but for a home supporting people with dementia alongside other complex needs, the detail behind that rating matters as much as the headline. Good Practice research consistently identifies night staffing as the point where safety is most likely to slip, particularly in smaller homes where a single staff member may be working alone. Because the inspection text does not record specific staffing ratios or agency use, you cannot rely on the published report alone. Ask the home directly how many staff are on duty overnight, whether those staff are permanent or agency, and how incidents like falls are recorded and reviewed.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that agency reliance undermines care consistency and that learning from incidents is one of the strongest markers of a genuinely safe service.","watch_out":"Ask the manager to show you last week's actual night staffing rota, not a template. Find out how many permanent staff covered nights and whether any agency staff were used, and then ask to see the falls or incident log for the past three months."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The inspection rated Effective care as Good. The published report does not include specific findings about care plan content, review frequency, dementia training, GP access, or food quality. The home's specialism list includes dementia, learning disabilities, and mental health conditions, which requires staff to hold a broad and well-maintained skill set. No specific concerns were recorded in this domain.","quotes":[],"family_meaning":"Effective care for your parent with dementia depends on staff who know them as an individual, not just their diagnosis. Good Practice evidence from 61 studies confirms that care plans which are regularly reviewed and updated with family input are strongly associated with better outcomes. Food quality is one of the clearest everyday signals of genuine care, and 20.9% of positive family reviews across the UK specifically mention food choice and quality. Because the inspection recorded no specific detail here, ask to read a sample care plan and check whether it reflects the person's history, preferences, and daily routines, not just clinical needs.","evidence_base":"The Good Practice evidence base identifies care plans as living documents that should be reviewed at least monthly for people with dementia, with families actively involved in updates rather than simply notified of changes.","watch_out":"Ask to see how care plans are structured and when they were last reviewed for a current resident. Check whether family members are invited to contribute to reviews, not just told what has been decided."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The inspection rated Caring as Good. The published report does not include direct inspector observations of staff interactions, quotes from residents or relatives, or specific examples of how dignity and privacy were upheld. For a home supporting people with dementia and learning disabilities, the quality of moment-to-moment interaction between staff and residents is one of the most important things to assess. No concerns were recorded in this domain.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity together account for a further 55.2%. A Good rating in Caring without supporting detail means you need to observe this yourself. Good Practice research highlights that non-verbal communication, tone, pace, and touch, matters as much as spoken words for people with advanced dementia. On a visit, watch whether staff make eye contact, use your parent's preferred name, and move without rushing when supporting someone.","evidence_base":"The Good Practice evidence review found that person-led care requires staff to know the individual beyond their diagnosis, including their life history, communication style, and personal preferences, and that this knowledge is what makes the difference between adequate and genuinely kind care.","watch_out":"During your visit, observe how a staff member approaches a resident who is sitting quietly. Do they speak first, crouch to eye level, and use the person's name? Or do they carry out a task without engaging? This tells you more than any rating."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The inspection rated Responsive as Good. The published report does not include specific findings about activities provision, one-to-one engagement, individual life histories, or end-of-life planning. For a six-bed home with a mixed client group including people with dementia, meaningful daily occupation tailored to each individual is essential for wellbeing. No concerns were recorded in this domain.","quotes":[],"family_meaning":"Resident happiness and engagement account for 27.1% of positive family reviews, and activities are mentioned in 21.4%. For people with dementia, especially those who can no longer join in group activities, one-to-one engagement is where quality of life is either built or lost. Good Practice evidence points to Montessori-based approaches and familiar household tasks as particularly effective for people with moderate to advanced dementia. A six-bed home could offer genuinely individual attention, but that only happens if staff have protected time and specific plans for each person. Ask what your parent would actually do on a typical Tuesday.","evidence_base":"The Good Practice evidence base found that tailored individual activities, including everyday household tasks that connect to a person's life history, produce significantly better wellbeing outcomes than group-only programmes, particularly for people with advanced dementia.","watch_out":"Ask the manager to describe a typical day for a resident with dementia who finds group activities difficult. If the answer is vague or defaults to television, probe further. A genuinely responsive home will have a specific named activity and a named staff member responsible for that person's daily engagement."}

  Verified by inspector

• Is the home well-led?

  Requires improvement

  {"found":"The inspection rated Well-led as Requires Improvement. This is the one area where inspectors found something below standard. The published report does not detail what the specific concern was, whether it related to quality monitoring, governance systems, culture, or management oversight. The home has two registered managers, Mr Ahmad Mungul and Mr Shemil Mungul. No information is available in the published text about manager tenure, staff morale, or how the home responds to concerns raised by residents or families.","quotes":[],"family_meaning":"A Requires Improvement in Well-led is the finding that should give you most pause. Good Practice research consistently shows that leadership stability predicts quality trajectory: homes with settled, visible managers who staff can speak to openly tend to improve over time, while those with governance gaps tend to drift. In our family review data, management quality accounts for 23.4% of positive review themes. Because this inspection is now more than six years old, you do not know whether the issues identified in 2018 have since been resolved, or whether they have worsened. Ask directly what the Requires Improvement related to and what has changed since.","evidence_base":"The Good Practice evidence review identified bottom-up staff empowerment, meaning staff who feel able to raise concerns without fear, as one of the strongest predictors of sustained care quality in small residential settings.","watch_out":"Ask the manager specifically: what did the Requires Improvement in Well-led relate to in 2018, and what did you change as a result? A confident, reflective answer is a positive sign. Evasion or uncertainty about what was found is a reason to look more carefully before committing."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team here works with adults under 65 who need specialist support, as well as older residents. They have experience caring for people with learning disabilities and mental health conditions.. Gaps or open questions remain on For residents living with dementia, the home provides specialist care tailored to individual needs. The team understands how to support people through the different stages of dementia. — areas worth probing directly during a visit.