Queen Elizabeth Park Private Care Home

What families say

Families describe finding it easy to visit here, with staff who know residents well and respond quickly when help is needed. The atmosphere feels relaxed and informal, with spaces where you can spend proper time together.

Based on 27 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement75
• Food quality50
• Healthcare55
• Management & leadership60
• Resident happiness55

What inspectors found

Inspected 2018-03-03 · Report published 2018-03-03 · Inspected 2 times in the last three years

• Is this home safe?

  Good

  {"found":"Safe was rated Good at the February 2021 inspection. This means inspectors were satisfied with how the home manages risks, staffing, medicines, and infection control at that time. The published summary does not include specific staffing numbers, details of how medicines are managed, or observations about how staff respond to accidents and incidents. The inspection is now several years old, which means the staffing picture in particular may have changed. No concerns or breaches were recorded for this domain.","quotes":[],"family_meaning":"A Good rating for Safety is the baseline expectation, not a gold standard. Our Good Practice evidence base highlights that safety most commonly slips on night shifts and when agency staff cover regular posts. With 77 beds, you should expect a clear answer when you ask how many permanent carers are on the dementia unit after 8pm. The inspection text does not give you that number, so you will need to ask directly. Falls logging and how the home learns from them is another key question: a good home will show you a summary without hesitation.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that agency staff reliance is one of the most consistent predictors of safety risk in care homes, because continuity of staff is central to recognising when a person's condition is changing.","watch_out":"Ask to see the actual staffing rota for last week, not a template schedule. Count how many permanent staff versus agency names appear on the night shifts for the dementia unit specifically."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"Effective was rated Good at the February 2021 inspection. This domain covers care planning, dementia training, healthcare coordination, and food. The published summary does not describe specific examples of care plan content, training records reviewed, GP access arrangements, or mealtime observations. A Good rating indicates inspectors were broadly satisfied, but without the full report text, it is not possible to identify what specific evidence they found. No concerns were recorded for this domain.","quotes":[],"family_meaning":"For families choosing a home for someone with dementia, the Effective domain is where care plans matter most. Good Practice research identifies care plans as living documents that should reflect your parent's life history, preferences, and daily routines, not just medical needs. Because the published summary contains no detail here, you cannot rely on the rating alone. Ask the manager to show you an anonymised example of a care plan and ask specifically how often plans are reviewed and whether families are invited to contribute. Food quality is also part of this domain: our family review data shows it features in 20.9% of positive reviews, yet it is not mentioned anywhere in the available text.","evidence_base":"The Leeds Beckett rapid evidence review found that care plans function as effective tools only when they are reviewed regularly with family input and updated to reflect changes in the person's condition, not completed once at admission and filed away.","watch_out":"Ask the manager how often care plans are formally reviewed and whether you would be invited to that review. Also ask to sit in on a mealtime to see the food and how staff support residents who need help eating."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"Caring was rated Good at the February 2021 inspection. This domain covers staff warmth, dignity, privacy, and how staff treat the people in their care. The published summary does not include any specific inspector observations about staff interactions, no resident or relative quotes, and no examples of how privacy and dignity were maintained. A Good rating indicates inspectors found no concerns and saw broadly positive practice, but the level of detail available is limited.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews by name. Compassion and dignity feature in a further 55.2%. These two themes together account for more than half of what families say matters most when they feel confident in a home. Because the published report contains no specific observations or quotes about staff interactions, you cannot verify this from the report alone. On your visit, pay attention to how staff talk to residents in corridors and communal areas, whether they use preferred names, and whether interactions feel unhurried. These small signals are the most reliable guide available to you.","evidence_base":"The IFF Research rapid evidence review found that non-verbal communication, tone of voice, eye contact, and pace of interaction, matters as much as verbal communication for people living with dementia, and that these behaviours are observable by families on a single visit.","watch_out":"During your visit, watch how a staff member responds when a resident appears confused or distressed. Does the staff member slow down, make eye contact, and speak calmly? Or do they redirect quickly and move on? That interaction tells you more than any rating."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Outstanding

  {"found":"Responsive was rated Outstanding at the February 2021 inspection. This is the highest rating inspectors can award and is given only when there is specific, strong evidence that a home goes beyond expected practice in tailoring its approach to individual people. The published summary does not reproduce the specific evidence inspectors found, so it is not possible to describe exactly what was observed. However, an Outstanding rating in this domain is particularly significant for a home that specialises in dementia care, as it suggests inspectors found individualised engagement rather than a one-size-fits-all activity programme. A monitoring review in July 2023 found no reason to change this rating.","quotes":[],"family_meaning":"An Outstanding Responsive rating is the clearest positive signal in this report, and it matters especially for dementia care. Our family review data shows that activities and engagement feature in 21.4% of positive reviews, and Good Practice research identifies individualised activities, including one-to-one engagement for people who cannot join group sessions, as one of the strongest contributors to wellbeing for people living with dementia. The rating tells you inspectors were impressed. What you now need to find out is whether what impressed them in 2021 is still in place. Ask specifically about one-to-one engagement for residents who find group activities difficult.","evidence_base":"The Leeds Beckett University rapid evidence review found that Montessori-based approaches and everyday household task involvement, rather than scheduled group activities, produce the strongest wellbeing outcomes for people living with dementia, because they create a sense of purpose and continuity of self.","watch_out":"Ask the activities coordinator to describe what happens for a resident who cannot participate in a group session. Ask for a specific example from last week, not a general description of the programme."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"Well-led was rated Good at the February 2021 inspection. A named Registered Manager, Mrs Heather Irene De-Ninis, and a Nominated Individual, Mrs Nicola Coveney, are both recorded on the registration. The published summary does not describe specific examples of leadership visibility, staff culture, governance arrangements, or how the home responds to feedback. A Good rating indicates inspectors were satisfied with leadership and accountability at the time of inspection. No concerns were recorded for this domain.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of care quality over time, according to Good Practice research. A home where the same manager has been in post for several years, knows the staff by name, and is visible on the floor rather than office-bound, tends to maintain consistent standards. Our family review data shows management and leadership appear in 23.4% of positive reviews. The February 2021 inspection is now several years old, and a change of Registered Manager since then would be significant. Ask directly whether Mrs De-Ninis is still in post, and if not, how long the current manager has been there.","evidence_base":"The IFF Research rapid evidence review found that leadership stability, specifically whether the same manager remained in post over a period of years, was one of the most reliable structural predictors of sustained care quality across settings.","watch_out":"Ask the home whether the Registered Manager named in the 2021 inspection report is still in post. If there has been a change, ask how long the current manager has been in the role and how many managers the home has had in the past three years."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults over 65 and has specific experience supporting people living with dementia.. Gaps or open questions remain on For residents with dementia, the structured daily activities programme helps provide routine and stimulation. Staff work to understand each person's individual needs and preferences. — areas worth probing directly during a visit.