Springfield Manor Nursing Home

What families say

Families describe a sense of continuity here, with regular staff who get to know residents as individuals. Several people have shared how staff treated their loved ones with dignity, particularly during difficult times.

Based on 6 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare60
• Management & leadership65
• Resident happiness55

What inspectors found

Inspected 2021-08-25 · Report published 2021-08-25 · Inspected 7 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the August 2021 inspection. This represents an improvement from the home's previous rating. The published inspection summary does not record specific detail about staffing numbers, medicines management processes, falls prevention, or how the home learns from incidents. Springfield Manor is a 30-bed nursing home, meaning registered nurses are present to oversee clinical safety.","quotes":[],"family_meaning":"A Good rating in Safe is reassuring, particularly given that the home previously held a lower rating in this area. However, the Good Practice evidence from the Leeds Beckett rapid review is clear that safety outcomes often depend on the detail behind the rating: night staffing ratios, agency staff consistency, and how rigorously incidents are logged and acted on. None of these specifics appear in the published summary. If your parent has dementia and may be at risk of falls or distressed episodes, these details matter more than the headline rating alone. Ask the home to show you their falls log for the past three months and explain what they changed as a result.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review (61 studies, 2026) found that night staffing is the point at which safety most commonly deteriorates in care homes, and that consistent permanent staff, rather than agency cover, are associated with better safety outcomes for people with dementia.","watch_out":"Ask the manager: how many nurses and care staff are on duty overnight for the 30 beds, and how many of last month's night shifts were covered by agency staff rather than the permanent team? Ask to see the actual rota, not the template."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the August 2021 inspection. The home holds a dementia specialism and is registered as a nursing home, which means clinical oversight should be embedded in day-to-day care. The published summary does not record specific findings on care plan quality, the frequency of GP or specialist input, dementia training content, or how food and nutritional needs are managed. The evidence base here is thinner than the rating alone suggests.","quotes":[],"family_meaning":"For families considering a home for a parent with dementia, the Effective domain covers some of the most important practical questions: does the care plan actually reflect who your parent is, not just their diagnosis? Are staff trained well enough to understand what dementia looks like in your parent specifically? The Good Practice evidence is consistent that care plans work best when they are treated as living documents, reviewed regularly and updated with family input. Our review data highlights that healthcare access (20.2% weighting) and dementia-specific care (12.7%) are among the themes families most value. None of this can be confirmed or denied from the published inspection text alone, so these are exactly the questions to put directly to the manager.","evidence_base":"The Leeds Beckett rapid evidence review found that dementia training quality varies significantly between homes even within the same rating band, and that person-centred care plans, ones that record life history, preferences, and communication needs alongside clinical data, are consistently associated with better wellbeing outcomes.","watch_out":"Ask to see a sample care plan (anonymised if necessary) and ask how often your parent's plan would be reviewed and whether you would be invited to take part. Also ask what specific dementia training all staff, including domestic and catering staff, have completed in the last 12 months."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the August 2021 inspection. No specific inspector observations of staff interactions, resident dignity, or the pace of daily care are recorded in the published summary. There are no resident or relative quotes available from this inspection. The Good rating in Caring is meaningful, but it cannot be unpacked further from the information published.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, cited in 57.3% of positive reviews, and compassion and dignity together account for 55.2%. These are the things families notice most acutely and feel most strongly about. The inspection found these things to be Good, but without specific observations or quotes, it is not possible to describe what that looks like in practice at Springfield Manor. The most reliable way to assess this is to visit unannounced if possible, or at a time you have not pre-arranged, and to watch how staff speak to your parent during the visit. Do they use your parent's preferred name? Do they crouch to eye level? Do they appear unhurried?","evidence_base":"The Good Practice evidence base notes that non-verbal communication matters as much as verbal for people living with dementia, and that staff who know a person's life history are better placed to offer genuine comfort and connection, not just task-based care.","watch_out":"When you visit, watch a staff member supporting a resident who was not expecting a visitor. Notice whether the interaction is unhurried, whether the staff member uses the resident's name, and whether they wait for a response rather than talking past the person. This is the clearest observable signal of a caring culture."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the August 2021 inspection. Springfield Manor holds a dementia specialism and is registered to care for both adults over and under 65. The published inspection summary does not record any specific findings on the activity programme, one-to-one engagement for residents who cannot join groups, how individual preferences shape daily routines, or end-of-life planning. The rating is confirmed; the detail behind it is not available.","quotes":[],"family_meaning":"Resident happiness features in 27.1% of the family themes that drive positive reviews, and meaningful activity accounts for 21.4%. For your parent with dementia, the question is not just whether the home has an activity coordinator, but whether activities are tailored to who your parent is. Research from the Leeds Beckett review consistently shows that group activities alone are not sufficient for people in later stages of dementia, and that one-to-one engagement, including everyday tasks like folding laundry or tending to plants, can provide genuine wellbeing benefits. Ask specifically what would happen on a day when your parent does not want to join a group session.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that Montessori-based and individually tailored activity approaches, including familiar household tasks and sensory activities, show consistent positive effects on mood and engagement for people with dementia, whereas group-only programmes leave a significant proportion of residents disengaged.","watch_out":"Ask to see the activity records from the past two weeks, not the planned schedule on the wall. Look for evidence of one-to-one activity and ask what the home would do for your parent on a day they were too unsettled or fatigued to join a group."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the August 2021 inspection, improved from a previous Requires Improvement rating. Two registered managers are named on the record alongside a nominated individual, which suggests formal accountability structures are in place. The inspection summary does not provide detail on manager visibility, staff culture, how the home handles complaints, or whether staff feel able to speak up. The improvement from a lower rating is the most substantive signal available here.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of quality trajectory in care homes, according to the Good Practice evidence base. The fact that Springfield Manor improved to Good across all five domains is a meaningful positive sign, not just a bureaucratic outcome. It suggests someone identified what was wrong and made it better. However, management communication features in 11.5% of positive family reviews, and families consistently value knowing who is in charge and being able to reach that person. With three named individuals in leadership roles, it is worth clarifying which of them is the day-to-day manager your family would contact, and how responsive that person is to families who raise concerns.","evidence_base":"The Leeds Beckett rapid evidence review found that leadership stability and a culture in which staff feel able to raise concerns without fear are the most reliable leading indicators of sustained quality improvement in care homes, particularly those that have previously received a lower rating.","watch_out":"Ask which of the named managers is present in the home on a typical weekday, how long they have been in post, and how a family member would contact them if they had a concern about their parent's care. Notice whether the manager is visible and recognised by staff during your visit."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides nursing care for adults across different age groups, including younger adults under 65. They also support people living with dementia.. Gaps or open questions remain on For residents with dementia, the consistent staffing approach helps build familiarity and trust over time. — areas worth probing directly during a visit.