Sutton in the Elms Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds43
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2021-08-05
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe staff who genuinely engage with both residents and relatives, creating personalised moments that matter. Whether it's bringing a birthday cake to someone's room or taking time to really listen, people notice the warmth in everyday interactions.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement60
- Food quality60
- Healthcare68
- Management & leadership74
- Resident happiness68
What inspectors found
Inspected 2021-08-05
Is this home safe?
Is the care effective?
The Effective domain was rated Good, covering training, care planning, healthcare access, and food. The home lists dementia as a specialism alongside mental health conditions, physical disabilities, and sensory impairment, which places significant demands on staff knowledge and care plan quality. No specific detail about dementia training content, care plan review processes, GP visit frequency, or meal quality appears in the published inspection text. The improvement from the previous Requires Improvement rating suggests these areas were strengthened between inspections.Is this home caring?
The Caring domain was rated Good, meaning inspectors were satisfied that staff treated the people living here with dignity and respect. This domain typically involves inspectors observing staff interactions, speaking to residents and relatives, and checking whether people are addressed by their preferred names and supported to make choices. None of these specific observations are recorded in the published report text, so the Good rating is the primary evidence available. No quotes from residents or relatives appear in the published findings.Is the home responsive?
The Responsive domain was rated Good, covering activities, individual engagement, and how well the home responds to people's changing needs and preferences. The home supports people with a broad range of conditions including dementia, mental health conditions, and sensory impairment, which means the activity programme and individual engagement need to be genuinely varied and adaptable. No specific activities, timetables, or observations about individual versus group engagement appear in the published report text. End-of-life care planning is not referenced in the published findings.Is the home well-led?
The Well-led domain was rated Good, with a named registered manager (Mr Sibtain Nandjy) and a named nominated individual (Mrs Neemat Nadeem Sadiq) recorded. The improvement from Requires Improvement to Good across all five domains at the January 2022 inspection indicates that leadership identified failures from the previous inspection and acted on them. The published report text does not include detail about management culture, staff feedback mechanisms, governance processes, or how the home communicates with families. The home has been inspected five times in total.
Source: CQC inspection report →
What the evidence base says
The home cares for adults of all ages, including those under 65, with expertise spanning dementia, mental health conditions, physical disabilities and sensory impairments. For residents with dementia, staff seem to understand the importance of maintaining connections — some families have mentioned Facebook updates that help them stay involved in their loved one's daily life. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Sutton in the Elms scores 72 out of 100, reflecting a home that has improved from Requires Improvement to Good across all five inspection domains. The score is held back by limited specific detail in the published inspection text, meaning several important areas for families cannot be independently verified.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families describe staff who genuinely engage with both residents and relatives, creating personalised moments that matter. Whether it's bringing a birthday cake to someone's room or taking time to really listen, people notice the warmth in everyday interactions.
What inspectors have recorded
Management appears approachable and open to feedback, with residents sometimes invited into discussions about how the home runs. Families report feeling heard when they raise questions or concerns.
How it sits against good practice
While some families have raised concerns about phone accessibility, particularly at weekends, the personal care and respect shown to residents comes through strongly in most accounts.
Worth a visit
Sutton in the Elms, at 34 Sutton Lane, Leicester, was rated Good across all five inspection domains at its last inspection in January 2022. This is a meaningful improvement from its previous rating of Requires Improvement, which signals that problems were identified and addressed. The home cares for up to 43 people across a broad range of needs including dementia, mental health conditions, physical disabilities, and sensory impairment. The main limitation of this report is that the published inspection text contains very little specific detail about what inspectors actually observed. There are no recorded quotes from your parent's potential future neighbours or their families, no descriptions of staff interactions, and no detail about food, activities, or night staffing. Before visiting, prepare a list of specific questions: ask to see last week's actual staffing rota (not the template) to check permanent versus agency cover on nights; ask the manager to describe what a typical day looks like for someone with dementia who cannot join group activities; and observe how staff greet and speak to the people already living there when you walk through.
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In Their Own Words
How Sutton in the Elms Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where warmth and respect shape every single day
Sutton in the Elms – Expert Care in Leicester
When families visit Sutton in the Elms in Leicester, they often comment on something unexpected — the fresh, clean air throughout the building, completely free of institutional smells. It's a small detail that speaks volumes about the attention given to creating a comfortable environment. This care home supports people with various needs, from dementia and mental health conditions to physical and sensory impairments.
Who they care for
The home cares for adults of all ages, including those under 65, with expertise spanning dementia, mental health conditions, physical disabilities and sensory impairments.
For residents with dementia, staff seem to understand the importance of maintaining connections — some families have mentioned Facebook updates that help them stay involved in their loved one's daily life.
“While some families have raised concerns about phone accessibility, particularly at weekends, the personal care and respect shown to residents comes through strongly in most accounts.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Sutton in the Elms scores 72 out of 100, reflecting a home that has improved from Requires Improvement to Good across all five inspection domains. The score is held back by limited specific detail in the published inspection text, meaning several important areas for families cannot be independently verified.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families describe staff who genuinely engage with both residents and relatives, creating personalised moments that matter. Whether it's bringing a birthday cake to someone's room or taking time to really listen, people notice the warmth in everyday interactions.
What inspectors have recorded
Management appears approachable and open to feedback, with residents sometimes invited into discussions about how the home runs. Families report feeling heard when they raise questions or concerns.
How it sits against good practice
While some families have raised concerns about phone accessibility, particularly at weekends, the personal care and respect shown to residents comes through strongly in most accounts.
Worth a visit
Sutton in the Elms, at 34 Sutton Lane, Leicester, was rated Good across all five inspection domains at its last inspection in January 2022. This is a meaningful improvement from its previous rating of Requires Improvement, which signals that problems were identified and addressed. The home cares for up to 43 people across a broad range of needs including dementia, mental health conditions, physical disabilities, and sensory impairment. The main limitation of this report is that the published inspection text contains very little specific detail about what inspectors actually observed. There are no recorded quotes from your parent's potential future neighbours or their families, no descriptions of staff interactions, and no detail about food, activities, or night staffing. Before visiting, prepare a list of specific questions: ask to see last week's actual staffing rota (not the template) to check permanent versus agency cover on nights; ask the manager to describe what a typical day looks like for someone with dementia who cannot join group activities; and observe how staff greet and speak to the people already living there when you walk through.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Sutton in the Elms Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Sutton in the Elms Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where warmth and respect shape every single day
Sutton in the Elms – Expert Care in Leicester
When families visit Sutton in the Elms in Leicester, they often comment on something unexpected — the fresh, clean air throughout the building, completely free of institutional smells. It's a small detail that speaks volumes about the attention given to creating a comfortable environment. This care home supports people with various needs, from dementia and mental health conditions to physical and sensory impairments.
Who they care for
The home cares for adults of all ages, including those under 65, with expertise spanning dementia, mental health conditions, physical disabilities and sensory impairments.
For residents with dementia, staff seem to understand the importance of maintaining connections — some families have mentioned Facebook updates that help them stay involved in their loved one's daily life.
Management & ethos
Management appears approachable and open to feedback, with residents sometimes invited into discussions about how the home runs. Families report feeling heard when they raise questions or concerns.
The home & environment
The home maintains consistently fresh, clean spaces that families find reassuring. Several people have mentioned how well-kept everything feels, from communal areas to individual rooms.
“While some families have raised concerns about phone accessibility, particularly at weekends, the personal care and respect shown to residents comes through strongly in most accounts.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
