Osborne House Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds74
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities
- Last inspected2022-09-28
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STAGE 4 — RESEARCHING CARE HOMES
Visit homes. Compare them side by side. Choose with confidence.
Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors describe finding residents looking well-cared-for and content in their surroundings. The atmosphere feels inclusive, with staff from every department — whether they're nurses, housekeepers, or activities coordinators — taking time to chat and connect with residents and their families.
The eight family priority themes
- Staff warmth78
- Compassion & dignity76
- Cleanliness70
- Activities & engagement65
- Food quality62
- Healthcare72
- Management & leadership75
- Resident happiness72
What inspectors found
Inspected 2022-09-28
Is this home safe?
Is the care effective?
The Effective domain was rated Good, covering care planning, staff training, healthcare access, and nutrition. The home lists dementia as a specialism alongside mental health conditions and physical disabilities, which implies that training in these areas meets the required standard. No specific detail about care plan content, GP visit frequency, or dementia training programmes is available in the published summary. The home is run by Crown Care II LLP with two registered managers named, which suggests an operational structure capable of maintaining effective oversight. What this means in practice for individual residents is not described in the available text.Is this home caring?
The Caring domain was rated Good, covering staff warmth, dignity, respect, and support for independence. This domain improved from the previous inspection, suggesting inspectors observed meaningful progress in how staff interact with and treat residents. No specific inspector observations, direct quotes, or named examples are available in the published summary to illustrate what this looked like in practice. The home supports people with dementia and mental health conditions, where non-verbal communication and unhurried, consistent interactions are especially important. Families visiting the home will need to observe staff interactions directly to form their own view.Is the home responsive?
The Responsive domain was rated Good, covering activities, individual engagement, communication with families, and responsiveness to changing needs. The home supports a wide range of residents including people with dementia, mental health conditions, and physical disabilities, which requires an activity programme flexible enough to meet very different levels of ability and interest. No specific detail about the activity timetable, individual engagement for people who cannot join groups, or how the home communicates with families is available in the published text. The improvement from a previous Requires Improvement rating suggests that concerns in this area were addressed before the August 2022 visit.Is the home well-led?
The Well-led domain was rated Good, representing an improvement from the previous Requires Improvement rating. The home has two registered managers, Mrs Allison Gill and Mrs Julie Elizabeth Mayfield, as well as two nominated individuals, Mrs Denise Anne Stephenson and Ms Victoria Craddock. This leadership structure suggests a distributed approach to oversight and accountability. The improvement from Requires Improvement across all five domains at a single inspection indicates that leadership was able to identify problems and make changes that satisfied inspectors. No specific detail about management style, staff culture, or governance processes is available in the published text.
Source: CQC inspection report →
What the evidence base says
The home cares for younger adults as well as older residents, supporting people with dementia, mental health conditions, and physical disabilities. For residents with dementia, the inclusive atmosphere and attentive staff approach can make a real difference in helping people feel settled and maintain their dignity. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Osborne House Care Home scores 74 out of 100, reflecting a solid Good rating across all five inspection domains and a meaningful improvement from its previous Requires Improvement rating. The score is held back by limited specific detail in the published findings on food, activities, and cleanliness, which means families will need to gather more evidence directly from the home.
Homes in Yorkshire & Humberside typically score 68–82.The three-lens summary
What families tell us
Visitors describe finding residents looking well-cared-for and content in their surroundings. The atmosphere feels inclusive, with staff from every department — whether they're nurses, housekeepers, or activities coordinators — taking time to chat and connect with residents and their families.
What inspectors have recorded
Families particularly value how responsive the care team is to any concerns. They describe staff who notice when something's not quite right and who reach out proactively to keep relatives in the loop.
How it sits against good practice
While most families describe positive experiences here, it's worth having a thorough conversation with the management team about their care standards and practices when you visit.
Worth a visit
Osborne House Care Home in Selby was rated Good across all five inspection domains when inspectors visited in August 2022, with the report published in September 2022. This is a meaningful result because the home had previously been rated Requires Improvement, meaning inspectors were satisfied that the shortfalls identified earlier had been addressed. The home supports 74 people across a range of needs including dementia, mental health conditions, physical disabilities, and nursing care, which places significant demands on staffing, training, and planning. The main limitation for families reading this report is that the published summary contains very limited specific detail. Inspectors' observations, resident and relative quotes, and evidence about food, activities, night staffing, and the physical environment are not available in the text provided. A Good rating is a genuine positive indicator, but it does not tell you whether the warmth and attentiveness your parent needs is present day to day. Visit at different times, ask to see last week's actual staffing rota (not a template), request a mealtime visit to observe the food and the pace of care, and ask specifically how many permanent staff work on the dementia unit overnight.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
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In Their Own Words
How Osborne House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
A care home where families feel heard and supported
Nursing home in Selby: True Peace of Mind
When you're looking for the right place for someone you love, you need to know the care team will really listen. Osborne House in Selby supports people with dementia, mental health conditions, and physical disabilities — and families often mention how staff keep them informed and involved every step of the way.
Who they care for
The home cares for younger adults as well as older residents, supporting people with dementia, mental health conditions, and physical disabilities.
For residents with dementia, the inclusive atmosphere and attentive staff approach can make a real difference in helping people feel settled and maintain their dignity.
“While most families describe positive experiences here, it's worth having a thorough conversation with the management team about their care standards and practices when you visit.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Osborne House Care Home scores 74 out of 100, reflecting a solid Good rating across all five inspection domains and a meaningful improvement from its previous Requires Improvement rating. The score is held back by limited specific detail in the published findings on food, activities, and cleanliness, which means families will need to gather more evidence directly from the home.
Homes in Yorkshire & Humberside typically score 68–82.The three-lens summary
What families tell us
Visitors describe finding residents looking well-cared-for and content in their surroundings. The atmosphere feels inclusive, with staff from every department — whether they're nurses, housekeepers, or activities coordinators — taking time to chat and connect with residents and their families.
What inspectors have recorded
Families particularly value how responsive the care team is to any concerns. They describe staff who notice when something's not quite right and who reach out proactively to keep relatives in the loop.
How it sits against good practice
While most families describe positive experiences here, it's worth having a thorough conversation with the management team about their care standards and practices when you visit.
Worth a visit
Osborne House Care Home in Selby was rated Good across all five inspection domains when inspectors visited in August 2022, with the report published in September 2022. This is a meaningful result because the home had previously been rated Requires Improvement, meaning inspectors were satisfied that the shortfalls identified earlier had been addressed. The home supports 74 people across a range of needs including dementia, mental health conditions, physical disabilities, and nursing care, which places significant demands on staffing, training, and planning. The main limitation for families reading this report is that the published summary contains very limited specific detail. Inspectors' observations, resident and relative quotes, and evidence about food, activities, night staffing, and the physical environment are not available in the text provided. A Good rating is a genuine positive indicator, but it does not tell you whether the warmth and attentiveness your parent needs is present day to day. Visit at different times, ask to see last week's actual staffing rota (not a template), request a mealtime visit to observe the food and the pace of care, and ask specifically how many permanent staff work on the dementia unit overnight.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Osborne House Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Osborne House Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
A care home where families feel heard and supported
Nursing home in Selby: True Peace of Mind
When you're looking for the right place for someone you love, you need to know the care team will really listen. Osborne House in Selby supports people with dementia, mental health conditions, and physical disabilities — and families often mention how staff keep them informed and involved every step of the way.
Who they care for
The home cares for younger adults as well as older residents, supporting people with dementia, mental health conditions, and physical disabilities.
For residents with dementia, the inclusive atmosphere and attentive staff approach can make a real difference in helping people feel settled and maintain their dignity.
Management & ethos
Families particularly value how responsive the care team is to any concerns. They describe staff who notice when something's not quite right and who reach out proactively to keep relatives in the loop.
The home & environment
The home maintains clean, pleasant surroundings that families appreciate when they visit. While there's mention of food that caters to individual dietary needs, this is something you'd want to ask about directly when you visit.
“While most families describe positive experiences here, it's worth having a thorough conversation with the management team about their care standards and practices when you visit.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
