Hampton Care Home

What families say

People notice the warmth straight away when they visit. Residents speak about feeling genuinely happy here, while families describe an atmosphere that feels welcoming and comfortable. There's a sense that staff really see each person as an individual.

Based on 13 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement65
• Food quality65
• Healthcare70
• Management & leadership75
• Resident happiness68

What inspectors found

Inspected 2022-02-10 · Report published 2022-02-10 · Inspected 6 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The October 2025 inspection rated Safe as Good, representing an improvement from the previous assessment. The published summary does not include specific observations about medicines management, falls prevention, infection control, or staffing ratios. A named registered manager is in post, which supports accountability for safety governance. No concerns or enforcement actions are recorded against the home. The detail behind the Good rating is not available in the published text.","quotes":[],"family_meaning":"A Good safety rating is reassuring, but the published findings do not tell you how many carers are on the dementia unit at night or how the home handles a fall at 3am. Good Practice research consistently identifies night staffing as the point where safety most often slips in care homes, and our family review data shows that attentiveness of staff is mentioned in 14% of positive reviews, suggesting families notice and value it when it is present. The improvement from Requires Improvement is meaningful, but it is worth asking what specifically prompted the previous lower rating and what was put in place to address it. You should also ask directly about agency staff use, since reliance on unfamiliar staff undermines the consistency that keeps people safe.","evidence_base":"The Good Practice in Dementia Care evidence base (IFF Research and Leeds Beckett University, 2026) identifies night staffing ratios and agency staff reliance as the two most common factors in safety incidents in care homes supporting people with dementia.","watch_out":"Ask the manager to show you the actual staffing rota for last week, including nights. Count how many shifts were covered by permanent staff versus agency workers, and ask what the minimum number of carers on duty overnight is for 76 beds."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The Effective domain was rated Good at the October 2025 inspection. This domain covers areas including staff training, care planning, access to healthcare professionals, and nutrition. The published summary does not include specific observations about dementia training content, GP access arrangements, or how care plans are constructed and reviewed. No concerns are recorded. The evidence behind the rating is not available in the published text.","quotes":[],"family_meaning":"An Effective rating of Good means inspectors were satisfied that the basics of training, care planning, and healthcare were in place at the time of the inspection. However, 12.7% of positive family reviews in our data specifically mention dementia-specific care, and that level of detail is simply not available here. Good Practice research is clear that care plans need to be living documents, updated with family input, not static forms completed at admission. Food quality is also a marker of genuine care: it appears in 20.9% of the themes that drive family satisfaction. Ask to see a sample care plan structure and ask how the home involves families in reviewing it.","evidence_base":"The Good Practice in Dementia Care evidence base notes that care plans functioning as living documents, updated regularly with input from the person and their family, are one of the strongest predictors of personalised care outcomes for people with dementia.","watch_out":"Ask the manager how often care plans are formally reviewed and whether you would be invited to take part. Then ask when the last dementia training refresher was for all staff, including kitchen and domestic staff, not just carers."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The Caring domain was rated Good at the October 2025 inspection. This domain covers the warmth of staff interactions, dignity and privacy in personal care, and whether people are treated as individuals. The published summary contains no direct observations of staff interactions, no resident or family quotes, and no specific examples of how dignity is maintained. No concerns are recorded. The Good rating indicates inspectors were satisfied, but the detail behind it is not available.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews, and compassion and dignity appear in 55.2%. These are the things families notice most and remember longest. The published inspection findings do not give us the specific observations that would normally raise or lower a score here, so the rating of Good is the only signal available. Good Practice research confirms that non-verbal communication, tone of voice, pace, and use of a person's preferred name matter as much as formal care processes for people with dementia. Observe these things yourself during a visit: watch whether staff knock before entering rooms and whether they crouch to eye level when speaking to someone who is seated.","evidence_base":"The Good Practice in Dementia Care evidence base (IFF Research and Leeds Beckett University, 2026) identifies non-verbal communication and the use of preferred names as measurable markers of person-centred care that families can observe directly on a visit.","watch_out":"During your visit, watch three or four corridor interactions between staff and the people living there. Are staff making eye contact, using names, and moving without hurry? Ask the manager how the home finds out what name each person prefers to be called."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The Responsive domain was rated Good at the October 2025 inspection. This domain covers the activities programme, how individual preferences are met, complaints handling, and end-of-life planning. The home supports people with dementia, physical disabilities, and sensory impairment, which requires a genuinely varied and tailored approach to engagement. The published summary includes no detail about the activities programme, individual engagement, or how the home supports people who cannot join group sessions. No concerns are recorded.","quotes":[],"family_meaning":"Activities and engagement appear in 21.4% of the themes that drive positive family reviews, and resident happiness accounts for 27.1%. A Good rating for Responsive is encouraging, but without detail it is hard to know whether the activities programme is genuinely tailored or whether it relies mainly on group sessions that people with advanced dementia cannot easily access. Good Practice research highlights individual, one-to-one engagement and Montessori-based approaches, including everyday household tasks, as particularly effective for people with dementia. The home's specialism in sensory impairment adds another layer of complexity. Ask specifically what happens for your parent on a day when a group activity is not suitable for them.","evidence_base":"The Good Practice in Dementia Care evidence base notes that one-to-one, tailored activities, including familiar household tasks and sensory engagement, produce significantly better wellbeing outcomes for people with dementia than group-only programmes.","watch_out":"Ask to see the activities records for the last two weeks, not just the planned timetable. Look for evidence of one-to-one sessions and ask how the team supports someone who has advanced dementia or who cannot take part in group activities."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The Well-led domain was rated Good at the October 2025 inspection, an improvement from the previous Requires Improvement rating. A named registered manager, Mrs Justyna Irena Kirihettige Don, is confirmed as being in post, with Mr Christopher David Ridgard as the nominated individual. The published summary does not describe the governance structures, culture, or specific leadership practices that underpinned the rating. The improvement in this domain is significant and suggests that the concerns identified at the previous inspection were addressed to the inspectors' satisfaction.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of sustained quality in care homes, according to the Good Practice evidence base. A named manager in post and an improved Well-led rating are positive signals. Our family review data shows that communication with family appears in 11.5% of positive reviews, suggesting that a well-run home is one where families feel informed and heard, not just one that passes an inspection. The previous Requires Improvement rating means there were real concerns at some point, and it is entirely reasonable to ask the manager directly what those concerns were, what changed, and how the home now monitors whether those changes are holding.","evidence_base":"The Good Practice in Dementia Care evidence base identifies leadership stability and a culture where staff can speak up without fear as the two factors most strongly associated with sustained quality improvement in care homes.","watch_out":"Ask the registered manager how long she has been in post, what the previous inspection identified as concerns, and what specific changes were made. Then ask how staff raise concerns if something is not right, and whether there have been any whistleblowing incidents in the last year."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Hampton Care Home supports people with dementia, physical disabilities, and sensory impairments. They care for adults both under and over 65, bringing experience across different age groups and care needs.. Gaps or open questions remain on For residents living with dementia, the home's emphasis on treating everyone with dignity and respect becomes especially important. Staff work to maintain each person's sense of self and connection. — areas worth probing directly during a visit.