The Chanters Care Home

What families say

Visitors have mentioned that staff are friendly when they arrive and during visits. The atmosphere has been described as welcoming by some who've spent time there.

Based on 6 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness72
• Activities & engagement65
• Food quality65
• Healthcare68
• Management & leadership72
• Resident happiness70

What inspectors found

Inspected 2023-11-07 · Report published 2023-11-07 · Inspected 3 times in the last three years

• Is this home safe?

  Good

  {"found":"The inspection awarded a Good rating for safety at The Chanters Care Home in October 2023. The published report does not include specific detail about staffing ratios, medicines management, falls recording, or infection control practice. The home is registered for 40 beds and lists dementia as a specialism, which means safe management of risk-related behaviours is particularly important. No concerns or requirements were recorded in this domain.","quotes":[],"family_meaning":"A Good safety rating is reassuring, but the lack of published detail means you cannot yet judge what safety looks like in practice for your parent. Good Practice research consistently identifies night staffing as the point where safety most often slips in care homes, and agency reliance can undermine the consistency that people with dementia particularly need. Our review data shows that families rate staff attentiveness (14% of positive reviews) and a clean, safe environment (11.8%) as key signals of a safe home. On your visit, the most important things to check are how many permanent staff are on overnight and how the home responds when something goes wrong.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that learning from incidents, rather than simply recording them, is a reliable marker of a safety culture that genuinely protects people. Ask the manager what changed after the last significant fall or incident.","watch_out":"Ask the manager: how many permanent carers and senior staff are on duty overnight for the 40 residents, and can you show me the actual rota from last week rather than the template?"}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The inspection awarded a Good rating for effectiveness at The Chanters Care Home in October 2023. No specific detail is available in the published report about care plan quality, the frequency of GP access, dementia training content, or how food quality and dietary needs are managed. The home's specialism in dementia and mental health conditions means that effective, person-centred practice in these areas is especially important. No requirements or recommendations were recorded in this domain.","quotes":[],"family_meaning":"Effectiveness covers some of the things families most want to know: does the team understand your parent's specific condition, do they have up-to-date training, and does the care plan actually reflect who your parent is as a person? Our review data shows that food quality (referenced in 20.9% of positive reviews) and visible healthcare access (20.2%) are meaningful signals of how well a home knows the people in its care. The Good Practice evidence base highlights that care plans work best as living documents reviewed with families, not paperwork completed on arrival and left unchanged. The inspection does not tell us whether this home meets that standard, so you need to ask directly.","evidence_base":"The Good Practice evidence review found that regular, structured dementia-specific training, including content on non-verbal communication and behaviour as communication, significantly improves outcomes for people living with dementia. Ask what training the staff here have completed and when.","watch_out":"Ask the manager: can I see an example of how a care plan is structured, and how often is it reviewed with the family of the person it belongs to?"}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The inspection awarded a Good rating for caring at The Chanters Care Home in October 2023. The published report does not include direct quotes from residents or relatives, nor does it contain specific inspector observations about how staff interact with the people who live there. No concerns about dignity, privacy, or the pace of care were recorded. The absence of negative findings is meaningful, but the absence of positive detail means the picture here is incomplete.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. These are not abstract qualities; they show up in specific, observable moments: whether a carer uses your parent's preferred name, whether they knock before entering a room, whether they sit at eye level rather than standing over someone. The inspection tells us there were no concerns in this domain, but it does not give you the vivid detail that would let you feel confident. The Good Practice research is clear that for people with advanced dementia, non-verbal warmth matters as much as spoken kindness. You need to observe this yourself.","evidence_base":"The Good Practice evidence review found that person-led care requires genuine knowledge of the individual, including life history, preferences, and communication style. Homes that gather and use this information consistently produce better emotional wellbeing outcomes for people with dementia.","watch_out":"During your visit, watch an unscripted moment: how does a carer speak to your parent or another resident in a corridor, at a mealtime, or when helping someone move between rooms? Is the pace unhurried, and is the person's name used?"}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The inspection awarded a Good rating for responsiveness at The Chanters Care Home in October 2023. The published report does not include detail about the activities programme, how individual preferences are recorded and acted on, or how the home handles complaints. The home lists dementia as a specialism, making meaningful daily engagement particularly important for the people who live there. No concerns or requirements were recorded in this domain.","quotes":[],"family_meaning":"Responsiveness is about whether your parent will have a real life here, not just a safe and clean place to be. Our review data shows that resident happiness is referenced in 27.1% of positive reviews, and activities in 21.4%. The Good Practice research is particularly clear that group activities alone are not enough for people with dementia: tailored one-to-one engagement, including familiar household tasks and sensory activities, makes a measurable difference to wellbeing. The inspection tells us the home met the standard in this domain, but does not tell you whether your parent, specifically, would be engaged and settled here. That requires a visit and direct questions about individual programming.","evidence_base":"The Good Practice evidence review found that Montessori-based approaches and everyday household tasks used as structured activities produce better engagement and reduced distress for people with dementia compared with passive group entertainment alone.","watch_out":"Ask the activities coordinator: if my parent finds group activities overwhelming, what would a typical Tuesday afternoon look like for them on a one-to-one basis?"}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The inspection awarded a Good rating for leadership at The Chanters Care Home in October 2023. A named registered manager, Ms Anne Hargreaves, is recorded in post, alongside a nominated individual, Mr Taiyab Nasir Rajput. The published report does not include detail about management visibility, governance systems, staff culture, or how the home responds to feedback. The home has been inspected three times and the rating is stable. No concerns were recorded in this domain.","quotes":[],"family_meaning":"Good leadership is the foundation that holds everything else together: a stable manager who knows the staff and the people in the home, a culture where concerns can be raised without fear, and systems that catch problems early. Our review data shows that management quality is referenced in 23.4% of positive family reviews, and communication with families in 11.5%. The Good Practice research is clear that leadership stability predicts quality trajectory: homes where the manager changes frequently tend to deteriorate. The inspection confirms a named manager is in place, but does not tell you how long they have been there or how visible they are day to day. These are questions worth asking directly.","evidence_base":"The Good Practice evidence review found that homes with stable, empowering leadership, where staff feel able to raise concerns and suggest improvements, consistently deliver better outcomes for people with dementia than those with high management turnover or top-down cultures.","watch_out":"Ask the manager directly: how long have you been in post here, and what is the biggest change you have made to the home in the last 12 months?"}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults both under and over 65, including those living with dementia and mental health conditions.. Gaps or open questions remain on The Chanters has experience caring for people with dementia, providing support as part of their residential care services. — areas worth probing directly during a visit.