Amber View Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds22
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities
- Last inspected2022-11-09
- Activities programmeThe home maintains good standards of cleanliness throughout, creating a pleasant environment for residents. Families have noted how quiet and peaceful the surroundings are, which can be particularly important for people who might feel overwhelmed in busier settings.
- Visit Website
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
People describe the atmosphere as notably calm and comfortable. The staff team comes across as consistently friendly and approachable, with families feeling welcomed whenever they visit. There's a sense that residents are treated with warmth and respect in their day-to-day lives.
Based on 6 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement60
- Food quality60
- Healthcare65
- Management & leadership75
- Resident happiness70
What inspectors found
Inspected 2022-11-09 · Report published 2022-11-09
Is this home safe?
{"found":"The home received a Good rating for Safe at its September 2022 inspection. This domain covers staffing levels, medicines management, infection control, and how the home responds to safeguarding concerns. The published summary does not include specific inspector observations, staffing ratios, or detail on how medicines are administered. A Good rating indicates inspectors were satisfied with safety arrangements at the time of the visit.","quotes":[],"family_meaning":"A Good safety rating is encouraging, but the published findings do not tell you the specifics that matter most to families. Our review data shows that visible staff attentiveness is one of the strongest signals families use to judge whether a home feels safe. The Good Practice evidence base flags night staffing as the point where safety most often slips in smaller homes like this one, which has 22 beds. You cannot assess this from the published report alone, so a direct conversation with the manager about overnight ratios is essential before making a decision.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that night staffing adequacy is the single area where smaller residential homes are most likely to fall below safe thresholds, and that families rarely ask about it on initial visits.","watch_out":"Ask the manager: how many carers and how many senior staff are physically on site between 10pm and 7am for the 22 residents? Ask to see the actual rota for last week, not a template."}
Is the care effective?
{"found":"The home received a Good rating for Effective at its September 2022 inspection. This domain covers staff training, care planning, healthcare access, nutrition, and hydration. The published summary does not include specific detail on dementia training content, how frequently care plans are reviewed, how GP referrals are managed, or what food is like day to day. Dementia is listed as a specialism, which means the home should have specific competencies in this area, but the inspection report does not describe what those look like in practice.","quotes":[],"family_meaning":"Effectiveness in a dementia care context means that staff know your parent as an individual and can respond to changes in their condition before those changes become a crisis. Our Good Practice evidence highlights that care plans need to be reviewed regularly and that families should be actively included in those reviews, not just informed after the fact. Food quality is also a meaningful marker: 20.9% of positive family reviews mention food and mealtimes specifically, often as a sign of whether the home genuinely attends to the people living there. None of this detail is available from the published report, so you will need to ask directly.","evidence_base":"The rapid evidence review found that dementia-specific training content (not just completion rates) and the regular review of care plans as living documents are the strongest predictors of effective, personalised care for people living with dementia.","watch_out":"Ask the manager: what dementia training do staff complete, and when did the current team last do it? Then ask to see a (anonymised) example of how a care plan records a resident's personal preferences, daily routines, and communication needs."}
Is this home caring?
{"found":"The home received a Good rating for Caring at its September 2022 inspection. This domain covers staff warmth, dignity, respect, and how well the home supports people to remain independent. The published summary does not include direct inspector observations of staff interactions, resident quotes, or specific examples of how dignity is protected in practice. A Good rating confirms inspectors were satisfied, but the evidence behind it is not visible in the published text.","quotes":[],"family_meaning":"Staff warmth is the most important single factor in family satisfaction: 57.3% of positive reviews in our data of 3,602 families mention it by name, and 55.2% mention compassion and dignity. These are not abstract qualities; they show up in whether staff knock before entering a room, use your parent's preferred name, and move without appearing hurried. Because the inspection summary contains no direct observations on these points, you cannot rely on the rating alone here. Observing a mealtime or a quiet moment in a communal area during your visit will tell you more than any document.","evidence_base":"The Good Practice evidence review found that non-verbal communication and the pace of staff interactions matter as much as verbal exchanges for people living with dementia, and that families consistently identify these behaviours as the most reliable signal of a genuinely caring culture.","watch_out":"During your visit, sit quietly in a communal area for 15 minutes and watch how staff approach people who are sitting alone or showing signs of distress. Do they stop, make eye contact, and speak unhurriedly? Or do they pass through quickly? This is the most reliable thing you can observe."}
Is the home responsive?
{"found":"The home received a Good rating for Responsive at its September 2022 inspection. This domain covers how well the home tailors its care and activities to individuals, how it handles complaints, and how it supports people at end of life. The published summary does not include specific examples of activities offered, how the home supports people with more advanced dementia to engage, or how end-of-life plans are developed with families. A Good rating indicates inspectors were satisfied with responsiveness at the time of the visit.","quotes":[],"family_meaning":"Being responsive matters differently depending on where your parent is in their dementia. For people who can join group activities, a good programme provides structure and enjoyment. For people with more advanced dementia who cannot easily participate in groups, one-to-one engagement becomes critical, and our Good Practice evidence shows this is the area most likely to be thin in smaller homes. Resident happiness accounts for 27.1% of the positive family review signal in our data, and much of that happiness is rooted in having something meaningful to do each day. Ask specifically what happens for your parent if they are unable to join a group session.","evidence_base":"The rapid evidence review found that Montessori-based and household task approaches to individual engagement are among the most effective for people with moderate to advanced dementia, and that activity programmes focused only on group sessions often leave the most vulnerable people disengaged for long periods.","watch_out":"Ask the activities coordinator (or the manager if there is no dedicated coordinator): what would my parent do between 2pm and 4pm on a Tuesday if they could not join a group session? Ask for a specific, honest answer rather than a general assurance."}
Is the home well-led?
{"found":"The home received a Good rating for Well-led at its September 2022 inspection. A named registered manager, Mrs Andrea Mrozowski Charlesworth, is in post and is also listed as the nominated individual for the provider, Belvedere Care Homes Ltd. This dual role means she holds both operational and regulatory responsibility for the home. The published summary does not include specific detail on staff culture, governance systems, how complaints are handled, or how the home learns from incidents and near-misses.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of quality trajectory in care homes. Our Good Practice evidence found that homes where the manager is visible on the floor, known by name to residents and staff, and able to create a culture where staff can raise concerns without fear, consistently perform better over time. The fact that the same person has been manager and nominated individual is worth exploring: it can reflect strong commitment, but it also means there is limited separation between provider oversight and day-to-day management. Ask how long she has been in post and whether staffing has been stable during her tenure. Communication with families accounts for 11.5% of our positive review signal, so also ask how the home keeps you informed if your parent's health or behaviour changes.","evidence_base":"The rapid evidence review found that management tenure and a bottom-up culture (where care staff feel empowered to raise concerns and suggest improvements) are the most reliable structural predictors of sustained quality in small residential care homes.","watch_out":"Ask the manager directly: how long have you been in this role, and what is the biggest improvement you have made to the home in the last 12 months? Listen for specifics. A confident, grounded answer is a good sign; vague or promotional language is worth noting."}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Amber View provides care for adults both under and over 65, including those living with dementia, mental health conditions or physical disabilities. This broad range means they're set up to support people with varying and complex needs.. Gaps or open questions remain on While dementia care is offered here, specific details about their approach aren't widely documented. A visit would help you understand how they support residents with memory loss and what specialist training their team has. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Amber View Care Home was rated Good across all five inspection domains, which is a positive baseline. However, the published inspection report contains very limited specific detail, observations, or testimony, so most scores reflect a confirmed but undetailed picture rather than strong direct evidence.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
People describe the atmosphere as notably calm and comfortable. The staff team comes across as consistently friendly and approachable, with families feeling welcomed whenever they visit. There's a sense that residents are treated with warmth and respect in their day-to-day lives.
What inspectors have recorded
How it sits against good practice
Sometimes the smallest gestures matter most — like when staff here helped arrange a special birthday celebration for one resident.
Worth a visit
Amber View Care Home, at 35 Wagstaff Lane, Nottingham, was rated Good across all five inspection domains at its inspection in September 2022. The home is a 22-bed residential service run by Belvedere Care Homes Ltd, with a named and registered manager, Mrs Andrea Mrozowski Charlesworth, in post. It supports people over and under 65 with dementia, mental health conditions, and physical disabilities. A consistent Good rating with a stable trend is a reassuring baseline. The main limitation here is that the published inspection summary contains very little specific detail: no direct observations of staff interactions, no resident or family quotes, and no specifics on staffing ratios, food, activities, or dementia care practice. This means the Good rating confirms that inspectors were satisfied, but it does not give you the granular picture you need to make a confident decision. On your visit, ask to see last week's actual staffing rota (counting permanent versus agency names and night shift numbers), watch how staff interact with your parent in corridors and communal spaces, and ask specifically how the home supports people living with dementia on a one-to-one basis.
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In Their Own Words
How Amber View Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where staff warmth creates a peaceful environment for complex care
Residential home in Nottingham: True Peace of Mind
Finding the right place for someone who needs specialist support can feel overwhelming. Amber View Care Home in Nottingham offers care for people with dementia, mental health conditions and physical disabilities. Families visiting here have found a quiet, clean environment where staff show genuine kindness in their daily interactions.
Who they care for
Amber View provides care for adults both under and over 65, including those living with dementia, mental health conditions or physical disabilities. This broad range means they're set up to support people with varying and complex needs.
While dementia care is offered here, specific details about their approach aren't widely documented. A visit would help you understand how they support residents with memory loss and what specialist training their team has.
The home & environment
The home maintains good standards of cleanliness throughout, creating a pleasant environment for residents. Families have noted how quiet and peaceful the surroundings are, which can be particularly important for people who might feel overwhelmed in busier settings.
“Sometimes the smallest gestures matter most — like when staff here helped arrange a special birthday celebration for one resident.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
