Silverwood Care Home

What families say

People talk about the difference they notice here — staff who take time to really know residents rather than rushing through tasks. Families describe feeling part of the community when they visit, not just visitors passing through.

Based on 5 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement68
• Food quality68
• Healthcare70
• Management & leadership72
• Resident happiness70

What inspectors found

Inspected 2018-01-24 · Report published 2018-01-24 · Inspected 4 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The home was rated Good for safety at its March 2024 assessment. The published report does not include specific detail on staffing ratios, falls management, medicines administration, or infection control practices. A registered manager is in post, which supports consistent safety oversight. No concerns or requirement for improvement were noted in this domain.","quotes":[],"family_meaning":"A Good safety rating means inspectors did not find significant risks at the time of their visit, which is reassuring as a starting point. However, good practice research consistently identifies night staffing as the point where safety is most likely to slip in care homes, and the published findings tell us nothing about overnight cover at Silverwood. Cleanliness is mentioned by 24.3% of families in our review data as a key factor in their confidence in a home, yet there are no inspector observations of the premises here. Visit unannounced if you can, or at least outside of peak morning hours, to get a more realistic picture.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that agency staff reliance is one of the clearest predictors of safety failures in dementia care settings, because continuity of staffing underpins the ability to notice subtle changes in a person's condition.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not the planned template. Count how many shifts were covered by permanent staff versus agency, particularly on nights, and ask what the minimum care staff numbers are on the dementia unit after 8pm."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The home was rated Good for effectiveness at its March 2024 assessment. The published text does not provide specific information on care plan quality, GP access arrangements, dementia training content, or food provision. The home declares dementia as a registered specialism, which implies a commitment to relevant training and care approaches, but no specific examples are given in the published findings.","quotes":[],"family_meaning":"Effectiveness in a care home context means that staff know what they are doing and that your parent's care is tailored to who they are, not just their diagnosis. Food quality is cited by 20.9% of families in our review data as a key indicator of genuine care, and dementia-specific training appears in 12.7% of positive family reviews. Neither is addressed in detail in the published findings for this home, so these are important things to explore directly. Good practice research identifies care plans as living documents that should be updated after any significant change, not just reviewed annually.","evidence_base":"The Leeds Beckett University evidence review found that dementia training which goes beyond basic awareness, covering communication, behaviour as communication, and person-centred approaches, is associated with measurably better outcomes for people living with dementia in residential settings.","watch_out":"Ask to see an example care plan (with names removed) to check whether it records the person's life history, preferences, and communication style, or whether it reads primarily as a medical record. Ask how recently care staff completed dementia-specific training and what that training covered."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The home was rated Good for caring at its March 2024 assessment. No specific inspector observations of staff interactions, use of preferred names, or responses to distress are included in the published report. The Good rating indicates inspectors did not find concerns about dignity or respect, but the absence of detail means this cannot be assessed further from the published findings alone.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity together account for 55.2%. These are not things you can reliably assess from a published report: they need to be observed in person. Watch how staff move through communal areas. Are they hurrying past your parent, or pausing to make eye contact and speak? Good practice research is clear that non-verbal communication matters as much as words for people with advanced dementia, and this is something you can observe within minutes of arriving.","evidence_base":"The IFF Research evidence review found that person-centred care in dementia settings depends heavily on staff knowing the individual, including their life history, preferred name, and what brings them comfort. Homes where this knowledge is embedded in daily practice, not just recorded in a file, show consistently better wellbeing outcomes.","watch_out":"When you visit, ask a member of staff what your parent's preferred name would be, and watch whether staff address the people who live there by name during ordinary interactions in the corridor or lounge. Notice whether interactions feel unhurried or transactional."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The home was rated Good for responsiveness at its March 2024 assessment. The published report does not describe the activity programme, one-to-one engagement provision, how individual preferences are accommodated, or how complaints are handled. The registered specialism in dementia suggests some tailoring of provision, but no specifics are available from the published text.","quotes":[],"family_meaning":"Resident happiness is cited as a key theme in 27.1% of positive family reviews, and activities and engagement feature in 21.4%. For people living with dementia, the evidence base is clear that meaningful activity, including everyday tasks like folding, tending plants, or listening to familiar music, matters as much as organised group sessions. The question for Silverwood is whether the activity provision is genuinely tailored to individuals or primarily delivered to groups. This is not answerable from the published findings and needs to be asked directly.","evidence_base":"The Leeds Beckett University review found strong evidence that Montessori-based and individually tailored activity approaches reduce agitation and improve wellbeing in people with dementia, and that group-only activity programmes leave the most cognitively impaired residents with little meaningful engagement during the day.","watch_out":"Ask the activities coordinator to show you what happened last Wednesday, as a typical mid-week day. Find out how many residents joined group sessions and what was offered to those who did not or could not participate. Ask specifically what one-to-one time looks like for someone with advanced dementia."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The home was rated Good for leadership at its March 2024 assessment. A named registered manager, Mrs Carrie Anne Davies, is in post, and a nominated individual, Ms Anna Gretchen Selby, is recorded. The home is operated by HC-One Limited, a large national provider. No specific detail on management visibility, staff culture, incident learning, or governance processes is included in the published report.","quotes":[],"family_meaning":"Management stability is one of the strongest predictors of care quality over time. Good practice research consistently finds that homes where the registered manager has been in post for more than two years, and is known by name to both staff and the people who live there, perform better on family experience measures. The published findings confirm a manager is in post but tell us nothing about tenure, visibility, or culture. Communication with families is cited in 11.5% of positive reviews as a key differentiator; ask directly how the home would contact you in an emergency and how often you would receive a routine update on your parent's wellbeing.","evidence_base":"The IFF Research review found that leadership stability is the single strongest organisational predictor of sustained quality in care homes, and that staff who feel able to speak up about concerns without fear of reprisal are present in higher proportions at homes rated Good or Outstanding.","watch_out":"Ask the registered manager how long they have been in post at Silverwood specifically, not just in the sector. Ask how staff raise concerns if they are worried about a resident or about a colleague's practice, and what happened the last time a concern was raised."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Silverwood provides specialist dementia care alongside general support for adults over 65.. Gaps or open questions remain on Families with relatives living with dementia have noticed real improvements in their loved ones' day-to-day experience. The team's specialist approach seems to make a genuine difference to residents' confidence and wellbeing. — areas worth probing directly during a visit.