Springfield Care Homes
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds65
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2021-08-20
- Activities programmeResidents enjoy rooms with en-suite facilities and garden views, creating personal spaces that feel settled rather than clinical. The weekly hairdressing service helps maintain familiar routines, while the kitchen adapts meals to individual appetites — particularly valued when health changes affect eating patterns.
- Visit Website
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe a place where staff remain genuinely attentive through both routine days and difficult transitions. Whether helping someone settle into their new room or supporting them through memory challenges, the team maintains that steady, reassuring presence families need.
Based on 5 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10
The eight family priority themes
- Staff warmth65
- Compassion & dignity65
- Cleanliness55
- Activities & engagement55
- Food quality55
- Healthcare55
- Management & leadership45
- Resident happiness60
What inspectors found
Inspected 2021-08-20 · Report published 2021-08-20 · Inspected 4 times in the last three years
Is this home safe?
{"found":"The Safe domain was rated Requires Improvement at the September 2025 inspection. This means inspectors identified at least one area where the home was not meeting the expected standard for keeping people safe. The full inspection narrative has not been made available in the data provided, so it is not possible to say precisely what the concern related to, whether staffing levels, medicines management, infection control, or something else. A Requires Improvement rating in Safe at a home specialising in dementia care is a serious finding that deserves a direct conversation with the manager before you decide.","quotes":[],"family_meaning":"Safety concerns matter especially in dementia care, because your parent may not be able to tell you if something is wrong. Good Practice research consistently identifies night staffing ratios and agency staff reliance as the two areas where safety is most likely to slip in care homes. A Requires Improvement in Safe does not mean your parent would be in immediate danger, but it does mean the home has been told it must improve something specific. You need to know what that something is. Our family review data shows that 14% of positive reviews mention staff attentiveness as a key comfort, and attentiveness is built on adequate, consistent staffing. Ask for specifics, not reassurance.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that agency staff reliance is a consistent predictor of inconsistent, lower-quality care in dementia settings, because familiarity with the individual person is a prerequisite for safe, responsive support.","watch_out":"Ask the manager: what specifically did inspectors flag as Requires Improvement in Safe, what action has been taken since September 2025, and can you show me last week's actual signed staffing rota including night shifts, with permanent and agency names visible?"}
Is the care effective?
{"found":"The Effective domain was rated Good at the September 2025 inspection. This covers how well the home assesses and meets people's needs, including care planning, staff training, healthcare access, and nutrition. A Good rating here suggests these foundations are broadly in place. The home specialises in dementia, so the Effective rating includes an expectation that staff understand and respond to dementia-specific needs. The full inspection narrative is not available in the data provided, so specific examples and observations cannot be reported here.","quotes":[],"family_meaning":"A Good rating in Effective is a positive signal, particularly for a dementia-specialist home. It suggests that care plans are in reasonable shape and that healthcare arrangements such as GP access and medication reviews are working. Good Practice evidence highlights that care plans should be treated as living documents, updated after any change in your parent's condition, and that families should be included in those reviews. Food quality is also assessed under Effective, and our review data shows that 20.9% of families rate food quality as a meaningful indicator of how much a home genuinely cares. Ask to see a sample menu and watch whether staff know individual preferences at mealtimes.","evidence_base":"The Good Practice evidence review found that regular, structured GP involvement and clear escalation pathways for health concerns are among the strongest predictors of good health outcomes for people with dementia living in care homes.","watch_out":"Ask: how often are care plans formally reviewed, who from the family is invited to take part, and can you show me how you record and act on a change in a resident's health or behaviour?"}
Is this home caring?
{"found":"The Caring domain was rated Good at the September 2025 inspection. This domain covers staff warmth, dignity, respect for privacy, and support for independence. A Good rating indicates that inspectors were broadly satisfied with the quality of interactions between staff and the people who live here. Without the full inspection narrative it is not possible to share specific observations or direct quotes from residents or relatives recorded during this inspection.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, with 57.3% of positive reviews mentioning it by name, and compassion and dignity account for a further 55.2%. A Good rating in Caring is therefore the most reassuring signal this inspection offers. In practice, what you are looking for on a visit is whether staff greet your parent by their preferred name without being prompted, whether they move at the person's pace rather than their own, and how they respond when someone seems distressed or confused. These moments are more revealing than any tour. Good Practice research confirms that non-verbal communication, tone, touch, and eye contact, matters as much as words for people living with dementia.","evidence_base":"The Good Practice evidence review found that person-centred care in dementia settings depends on staff knowing individual histories, preferences, and communication styles, not just clinical needs, and that this knowledge is built through stable staffing relationships over time.","watch_out":"On your visit, listen for whether staff use your parent's preferred name spontaneously. Watch how a staff member responds if a resident becomes agitated or upset. Unhurried, calm de-escalation is a stronger signal of genuine culture than any written policy."}
Is the home responsive?
{"found":"The Responsive domain was rated Good at the September 2025 inspection. This domain covers how well the home responds to individual needs and preferences, including activities, meaningful engagement, flexibility of routines, and end-of-life planning. A Good rating suggests that the home makes reasonable efforts to treat people as individuals rather than managing them as a group. The full inspection narrative is not available, so specific examples of activities or individual engagement cannot be confirmed from the published data.","quotes":[],"family_meaning":"A Good rating in Responsive is encouraging, particularly for a dementia-specialist home, where meaningful activity and individual engagement are central to quality of life. Our review data shows that 27.1% of positive reviews mention resident happiness and contentment, and 21.4% specifically mention varied activities. Good Practice research is clear that for people with advanced dementia, one-to-one engagement is as important as group activities, because many people cannot participate in group settings as the condition progresses. Ask specifically what happens for your parent on a day when they cannot or will not join a group session, and whether there is a dedicated activities coordinator.","evidence_base":"The Good Practice evidence review found that Montessori-based and individually tailored activity approaches, including familiar everyday tasks such as folding, sorting, and gardening, reduce agitation and improve wellbeing in people with dementia more reliably than generic group entertainment.","watch_out":"Ask to see the activities programme for the past two weeks, not just the planned schedule. Then ask what one-to-one engagement looks like for a resident who cannot join group sessions, and who specifically is responsible for that."}
Is the home well-led?
{"found":"The Well-led domain was rated Requires Improvement at the September 2025 inspection. This is a significant finding. Well-led covers management oversight, governance systems, staff culture, and the home's ability to identify and act on problems. A named registered manager and a nominated individual are recorded, showing formal structure is in place. However, the Requires Improvement rating means inspectors found the leadership or governance arrangements were not fully meeting the required standard. The full inspection narrative is not available, so the specific reason for this rating cannot be confirmed from the published data.","quotes":[],"family_meaning":"Well-led is the domain that predicts everything else. Good Practice research is clear that leadership stability and a culture where staff can raise concerns without fear are the strongest predictors of sustained quality over time. A Requires Improvement here, alongside a Requires Improvement in Safe, means two of the five domains are below standard. Our family review data shows that 23.4% of positive reviews mention visible, responsive management as a key factor. When both Safe and Well-led require improvement at the same inspection, that pattern warrants careful scrutiny. It does not mean the home is unsafe, but it does mean the systems for catching and fixing problems are not yet robust enough.","evidence_base":"The Good Practice evidence review found that homes with stable, visible leadership and low staff turnover consistently outperform those with frequent management changes, particularly in dementia care where relationship continuity is a direct quality factor.","watch_out":"Ask the manager directly: how long have you been in post, what specifically did inspectors identify as Requires Improvement in Well-led, and what has changed since the September 2025 inspection? Also ask how staff raise concerns and whether there has been any significant staffing or management change in the past 12 months."}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Springfield Care Home provides specialist dementia care alongside general support for adults over 65.. Gaps or open questions remain on The team's dementia expertise shows in practical ways — from managing anxiety during memory episodes to maintaining safe, reassuring environments. Staff understand how to support residents through confusion while preserving their sense of security. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Springfield Care Home scores 62 out of 100. The Good ratings in Effective, Caring, and Responsive suggest staff are broadly kind and competent, but two Requires Improvement ratings, in Safe and Well-led, mean there are unresolved concerns that should be explored carefully before you make a decision.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families describe a place where staff remain genuinely attentive through both routine days and difficult transitions. Whether helping someone settle into their new room or supporting them through memory challenges, the team maintains that steady, reassuring presence families need.
What inspectors have recorded
The care team demonstrates the kind of consistency that builds real trust. Families particularly note how staff navigate memory loss with patience, creating calm environments even during health declines. This extends to end-of-life support, where round-the-clock attention honours both resident and family needs.
How it sits against good practice
For families weighing substantial care costs against quality of life, Springfield demonstrates where that investment goes — into staffing, dignity, and the small adaptations that matter.
Worth a visit
Springfield Care Home in Emsworth was assessed in September 2025, with the report published in December 2025. The home received an overall Good rating, which represents an improvement from its previous Requires Improvement rating. Three of the five domains, Effective, Caring, and Responsive, were rated Good, suggesting that staff broadly provide kind care, that care planning and healthcare arrangements are satisfactory, and that the home tries to support individual lives and preferences. However, two domains, Safe and Well-led, are rated Requires Improvement at this inspection. These are significant concerns. Safe covers staffing levels, medicines management, and infection control; Well-led covers the quality of management, oversight, and the home's ability to identify and fix problems. The published inspection text does not include the full report narrative, which means it is not possible to tell you precisely what inspectors found wrong in these two areas. Before visiting, ask the manager to explain in plain terms what the Requires Improvement findings were, what actions have been taken since September 2025, and when the home expects a follow-up inspection. On your visit, observe how staff interact with your parent unprompted, ask to see last week's actual staffing rota rather than the template, and note whether the manager is visible and known to staff by name.
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In Their Own Words
How Springfield Care Homes describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where urgent needs meet unhurried care in Emsworth
Springfield Care Home – Expert Care in Emsworth
When families face sudden care decisions, every hour counts. Springfield Care Home in Emsworth understands this pressure — they've helped families secure emergency placements within days, coordinating everything while keeping relatives informed throughout. This responsiveness extends beyond crisis moments into the daily rhythms of care.
Who they care for
Springfield Care Home provides specialist dementia care alongside general support for adults over 65.
The team's dementia expertise shows in practical ways — from managing anxiety during memory episodes to maintaining safe, reassuring environments. Staff understand how to support residents through confusion while preserving their sense of security.
Management & ethos
The care team demonstrates the kind of consistency that builds real trust. Families particularly note how staff navigate memory loss with patience, creating calm environments even during health declines. This extends to end-of-life support, where round-the-clock attention honours both resident and family needs.
The home & environment
Residents enjoy rooms with en-suite facilities and garden views, creating personal spaces that feel settled rather than clinical. The weekly hairdressing service helps maintain familiar routines, while the kitchen adapts meals to individual appetites — particularly valued when health changes affect eating patterns.
“For families weighing substantial care costs against quality of life, Springfield demonstrates where that investment goes — into staffing, dignity, and the small adaptations that matter.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
