St Marys Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds29
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2021-07-29
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth55
- Compassion & dignity60
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership65
- Resident happiness55
What inspectors found
Inspected 2021-07-29
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the June 2021 inspection. This domain covers whether staff have the right training and knowledge, whether care plans are used properly, whether health needs are met, and whether food provision is adequate. A Good rating means inspectors were broadly satisfied across these areas. However, the published inspection text provides no specific observations, examples, or testimony to illustrate what 'Good' looks like day to day at St Mary's. The home specialises in dementia care, so training in dementia-specific approaches should have been part of what inspectors assessed.Is this home caring?
The Caring domain was rated Good at the June 2021 inspection. This domain covers whether staff treat people with kindness, warmth, and respect; whether residents' dignity and privacy are maintained; and whether people are supported to remain as independent as possible. A Good rating here suggests inspectors were satisfied with the quality of human interaction they observed. As with other domains, the published summary contains no direct quotes from residents or families and no specific observations from inspectors about what caring looked like in practice at St Mary's.Is the home responsive?
The Responsive domain was rated Good at the June 2021 inspection. This domain covers whether the home tailors its care to individual needs, whether there is a meaningful activity programme, whether complaints are handled well, and whether end-of-life care is planned for. A Good rating means inspectors were broadly satisfied. The published inspection text contains no specific examples of activities offered, no mention of individual engagement for people with advanced dementia, and no detail about how the home responds to changing needs or complaints.Is the home well-led?
The Well-led domain was rated Good at the June 2021 inspection — part of the overall improvement from the previous Requires Improvement rating. This domain covers whether the home has effective management, a positive culture, robust governance, and whether staff feel supported and able to speak up. The home is run by V & V Care Limited, with Mr Sivadasan Rajendra as the Nominated Individual. The improvement in this domain since the previous inspection suggests that leadership strengthened meaningfully. No specific detail about the manager's approach, tenure, or staff culture is available in the published text.
Source: CQC inspection report →
What the evidence base says
St Mary's provides specialised dementia care alongside their general residential services for adults over 65. The team understands the unique needs of residents living with dementia, providing appropriate support within the home's caring environment. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
St Mary's scores in the mid-range because the inspection report contains very limited specific detail — while the overall rating improved to Good, the published text provides almost no direct observations, quotes, or evidence to substantiate individual themes, and the Safety domain remains Requires Improvement.
Homes in East typically score 68–82.Worth a visit
St Mary's Residential Care Home in Norwich was inspected in June 2021 and rated Good overall — an improvement on its previous rating of Requires Improvement. The home cares for up to 29 people, including adults over 65 with dementia. Four of the five inspection domains — Effective, Caring, Responsive, and Well-led — were rated Good, and a follow-up review in July 2023 found no reason to change those ratings. This trajectory is genuinely encouraging and suggests the team responded well to earlier concerns. However, there is a significant caveat: the Safety domain remains Requires Improvement, and the published inspection text contains almost no specific detail — no direct quotes from your parent, other residents, or families, and no inspector observations of day-to-day life. This makes it very hard to go beyond the headline ratings. Before placing your parent here, visit in person and ask specific questions: how many permanent staff are on the dementia unit after 8pm, what the home's policy is on agency staff, and what the outstanding safety concerns were and how they have since been addressed.
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In Their Own Words
How St Marys Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where spotless standards meet genuine warmth in Norwich
Dedicated residential home Support in Norwich
When you're looking for residential care in East Norwich, the cleanliness of a home speaks volumes about the care within. St Mary's Residential Care Home maintains spotless standards throughout, creating a fresh and welcoming environment for residents. The home specialises in caring for adults over 65, including those living with dementia.
Who they care for
St Mary's provides specialised dementia care alongside their general residential services for adults over 65.
The team understands the unique needs of residents living with dementia, providing appropriate support within the home's caring environment.
“Sometimes the best recommendation is seeing residents who are consistently happy and well-cared-for.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
St Mary's scores in the mid-range because the inspection report contains very limited specific detail — while the overall rating improved to Good, the published text provides almost no direct observations, quotes, or evidence to substantiate individual themes, and the Safety domain remains Requires Improvement.
Homes in East typically score 68–82.Worth a visit
St Mary's Residential Care Home in Norwich was inspected in June 2021 and rated Good overall — an improvement on its previous rating of Requires Improvement. The home cares for up to 29 people, including adults over 65 with dementia. Four of the five inspection domains — Effective, Caring, Responsive, and Well-led — were rated Good, and a follow-up review in July 2023 found no reason to change those ratings. This trajectory is genuinely encouraging and suggests the team responded well to earlier concerns. However, there is a significant caveat: the Safety domain remains Requires Improvement, and the published inspection text contains almost no specific detail — no direct quotes from your parent, other residents, or families, and no inspector observations of day-to-day life. This makes it very hard to go beyond the headline ratings. Before placing your parent here, visit in person and ask specific questions: how many permanent staff are on the dementia unit after 8pm, what the home's policy is on agency staff, and what the outstanding safety concerns were and how they have since been addressed.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how St Marys Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How St Marys Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where spotless standards meet genuine warmth in Norwich
Dedicated residential home Support in Norwich
When you're looking for residential care in East Norwich, the cleanliness of a home speaks volumes about the care within. St Mary's Residential Care Home maintains spotless standards throughout, creating a fresh and welcoming environment for residents. The home specialises in caring for adults over 65, including those living with dementia.
Who they care for
St Mary's provides specialised dementia care alongside their general residential services for adults over 65.
The team understands the unique needs of residents living with dementia, providing appropriate support within the home's caring environment.
Management & ethos
The staff here are known for being absolutely lovely, bringing warmth to their daily care. Residents appear content and well-cared-for, always clean and comfortable when families visit.
The home & environment
The home takes pride in serving really good food, understanding how important enjoyable meals are to daily life. Every area is kept spotlessly clean, creating a fresh and comfortable environment.
“Sometimes the best recommendation is seeing residents who are consistently happy and well-cared-for.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
