Windsor Court Care Home

What families say

Visitors mention how approachable the care team feels — staff who greet people with genuine friendliness rather than forced smiles. There's a sense that the whole team shares the same caring approach, which comes through in daily interactions.

Based on 8 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth52
• Compassion & dignity52
• Cleanliness52
• Activities & engagement50
• Food quality50
• Healthcare50
• Management & leadership55
• Resident happiness52

What inspectors found

Inspected 2020-03-18 · Report published 2020-03-18

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the January 2020 inspection. This covers staffing levels, medicines management, infection control, and how the home responds to accidents and incidents. No specific detail about staffing ratios, falls management, or medicine administration is reproduced in the available report. A monitoring review in July 2023 found no evidence to change this rating.","quotes":[],"family_meaning":"A Good rating for safety is a meaningful baseline, but it was assessed more than five years ago, and the published findings give you very little to go on beyond the headline. Good Practice research consistently identifies night staffing as the point where safety is most likely to slip in a 66-bed dementia home, particularly as occupancy grows. Our family review data shows that attentiveness of staff (referenced in 14% of positive reviews) is one of the clearest signals families pick up on during visits. You will not be able to assess this from the report alone, so a visit that includes asking about night cover is essential.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review (March 2026) found that agency staff reliance and low night-time staffing ratios are the two factors most consistently associated with safety incidents in residential dementia care settings.","watch_out":"Ask to see last week's actual staffing rota, not a template. Count how many permanent staff versus agency names appear on night shifts for the dementia unit, and ask what the minimum staffing level is for a night shift on a full unit."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the January 2020 inspection. This domain covers training, care planning, healthcare access, and food quality. The home specialises in dementia care, so dementia-specific training should be a core element of effectiveness. No specific information about care plan personalisation, GP access arrangements, dementia training content, or menus is included in the published findings.","quotes":[],"family_meaning":"Effectiveness in a dementia care home means staff understanding not just what your parent needs physically, but who they are as a person: their history, their preferences, and what helps them feel settled. Food quality is mentioned positively in 20.9% of weighted family review data and is often one of the clearest visible signals of how much care staff take with individuals. Care plans as living documents, reviewed regularly with families, are identified in the Good Practice evidence base as a key marker of genuinely effective care. None of this detail is available from the published report, so you will need to ask and observe directly.","evidence_base":"The Leeds Beckett rapid evidence review found that care plans which are reviewed at least monthly and shaped with family input are significantly associated with better wellbeing outcomes for people living with dementia.","watch_out":"Ask to see a sample care plan (anonymised if needed) and ask specifically when it was last updated, who was involved in the review, and how the home would contact you if your parent's needs changed between scheduled reviews."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the January 2020 inspection. This domain assesses how staff treat residents, whether dignity and privacy are respected, and whether people are supported to be as independent as possible. No inspector observations of staff interactions, no resident testimony, and no family quotes are reproduced in the available report text.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews, and compassionate treatment appears in 55.2%. These are things families notice immediately on a visit: whether staff use your parent's preferred name, whether they knock before entering a room, whether they move without hurry. A Good rating tells you inspectors did not find cause for concern, but the texture of daily kindness is not visible in this report. You will need to observe it yourself, ideally by visiting at a time when personal care is happening or mealtimes are in progress.","evidence_base":"The IFF Research evidence review highlights that non-verbal communication, tone of voice, and unhurried physical contact are as important as verbal interactions for people living with advanced dementia, and are detectable by families during an unannounced visit.","watch_out":"During your visit, watch how staff greet your parent's potential neighbours in communal areas. Do they use first names or preferred names? Do they crouch to eye level, or speak from standing? Do they move at the resident's pace, or their own?"}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the January 2020 inspection. This domain covers activities and engagement, how the home responds to individual needs and complaints, and end-of-life care. The home specialises in dementia, which means responsive care should include tailored activity support for residents at all stages of the condition. No specific activities, individual engagement examples, or complaint handling detail is included in the published findings.","quotes":[],"family_meaning":"Activities and engagement are weighted at 21.4% in our family review data, but the research evidence adds an important qualification: group activities alone are not sufficient for people living with moderate or advanced dementia. Good Practice points specifically to one-to-one engagement and everyday purposeful tasks as the approaches most associated with wellbeing and reduced distress. Resident happiness, referenced in 27.1% of our positive review data, is closely tied to whether people have meaningful things to do throughout the day, not just in scheduled sessions. This is an area where the inspection report tells you nothing specific, so your visit and direct questions are the only way to get a real picture.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based and task-led individual activities, such as folding, sorting, or simple cooking tasks, produced measurable reductions in agitation for people with dementia compared with group-only activity programmes.","watch_out":"Ask the activities coordinator to describe what a typical Tuesday looks like for a resident who cannot join group sessions due to advanced dementia. If the answer is vague, or focuses only on group programming, ask what one-to-one support is timetabled and by whom."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the January 2020 inspection. A named registered manager, Ms Angela Paulette Shutt, and a nominated individual, Ms Anna Gretchen Selby, are both recorded. The home is operated by Ideal Carehomes (Number One) Limited. No detail about management visibility, staff culture, governance processes, or how the home handles feedback and incidents is included in the available report text.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of care quality over time, according to the Good Practice evidence base. A consistent manager who is known to staff, residents, and families creates the conditions for everything else to work. Communication with families appears in 11.5% of our positive family review data, and families consistently tell us that a manager who is visible and easy to reach makes a significant difference to their confidence in the home. The inspection rating was assessed more than five years ago, so the most important question now is whether the same manager is still in post and how the culture has developed since. If there has been management change, ask when and why.","evidence_base":"The IFF Research rapid evidence review found that homes with stable, experienced managers and cultures where staff feel able to raise concerns without fear consistently outperformed similar homes on resident wellbeing outcomes over time.","watch_out":"Ask directly whether Ms Shutt is still the registered manager, how long she has been in post, and whether there have been significant changes to the senior team in the last two years. Then ask how staff raise concerns if they are worried about a resident's care."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home focuses on caring for people over 65, with particular expertise in dementia support.. Gaps or open questions remain on For residents living with dementia, the spacious layout helps reduce that hemmed-in feeling that can increase anxiety. The gardens provide safe outdoor spaces for those who've always enjoyed being outside. — areas worth probing directly during a visit.