Dementia Care Home

The Abbeyfield East London Extra Care Society Ltd

George Brooker House, Dagenham, Essex, RM9 6LH

Residential homes

At a Glance

The information you need to decide whether this home warrants a closer look.

DCC Family Score
62/ 100
Weighted from family reviews
Dementia SpecialismConfirmed

Residential homes

Families Rate The Staff55 / 100

Staff warmth score

“Well Looked After”55%

of reviewers answered yes

Good to know

  • Registered beds45
  • SpecialismsCaring for adults over 65 yrs, Dementia, Physical disabilities
  • Last inspected2019-01-12

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The Evidence

What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.

Section 01

What families say

Visitors often comment on the friendly nature of the staff here. There's a sense that residents feel settled and content in their surroundings, which can make such a difference when adjusting to care home life.

The eight family priority themes

  • Staff warmth55
  • Compassion & dignity55
  • Cleanliness55
  • Activities & engagement50
  • Food quality50
  • Healthcare50
  • Management & leadership60
  • Resident happiness55
Section 02

What inspectors found

Inspected 2019-01-12

  • Is this home safe?

    Good
    The home was rated Good for safety at its November 2020 inspection. The published text does not include specific observations about staffing levels, medicines management, falls logging, or infection control practices. The previous Inadequate rating means safety was once a serious concern, and the current Good rating indicates that enough has changed to satisfy inspectors. No specific evidence about night staffing ratios or agency staff reliance is recorded in the published findings.
    Verified by inspector
  • Is the care effective?

    Good
    The home was rated Good for effectiveness at its November 2020 inspection. The published text does not include specific information about care plan quality, GP access, dementia training, or food. The registered manager and nominated individual are named, indicating a stable governance structure. No detail is available about how care plans are written, reviewed, or shared with families.
    Verified by inspector
  • Is this home caring?

    Good
    The home was rated Good for caring at its November 2020 inspection. The published text contains no inspector observations of staff interactions, no resident testimony, and no quotes from relatives. This is the domain families care most about, and it is the least evidenced in the available text. The Good rating indicates inspectors were satisfied, but the basis for that judgement is not visible in the published report.
    Verified by inspectorResident testimony recorded
  • Is the home responsive?

    Good
    The home was rated Good for responsiveness at its November 2020 inspection. The published text contains no detail about the activities programme, one-to-one engagement, how individual preferences are recorded, or how the home supports end-of-life care. The home specialises in dementia care, which makes the absence of detail about tailored activities particularly significant.
    Verified by inspector
  • Is the home well-led?

    Good
    The home was rated Good for leadership at its November 2020 inspection. Mrs Margaret Jane Strong is registered as the manager and Mrs Janet Barnes is the nominated individual. The monitoring review in July 2023 found no evidence requiring a change to the Good rating. No further detail about management visibility, staff culture, governance processes, or how the home learns from incidents is recorded in the published text.
    Verified by inspector
  • Source: CQC inspection report →

    Section 03

    What the evidence base says

    The home cares for adults over 65, with particular experience supporting those with dementia and physical disabilities. The team understands the varied needs that come with later life. For those living with dementia, the home provides specialist care tailored to individual needs. Staff work to create a supportive environment where residents can maintain their sense of self. All areas worth probing directly during a visit.

The DCC Verdict

Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.

62/ 100

DCC Family Score

George Brooker House holds a Good rating across all five inspection domains, which is a meaningful achievement given it previously held an Inadequate rating. However, the published inspection text contains very little specific detail, so the family score reflects the rating itself rather than observed evidence of what daily life looks like for your parent.

Homes in London typically score 68–82.

The three-lens summary

Lens 01

What families tell us

Visitors often comment on the friendly nature of the staff here. There's a sense that residents feel settled and content in their surroundings, which can make such a difference when adjusting to care home life.

Lens 02

What inspectors have recorded

Lens 03

How it sits against good practice

Why not arrange a visit to see if this could be the right place for your loved one?

DCC Recommendation

Worth a visit

George Brooker House in Dagenham was rated Good across all five inspection domains following a visit in November 2020, a result confirmed as still standing by a monitoring review in July 2023. This is a genuinely significant finding: the home had previously held an Inadequate rating, so achieving and sustaining Good across every domain represents a real and substantial improvement. The home is registered for 45 beds and specialises in care for older adults, people with dementia, and people with physical disabilities. The honest limitation here is that the published inspection text contains very little specific detail about what daily life looks like for your parent. There are no inspector observations of staff interactions, no quotes from residents or relatives, and no descriptions of the environment, food, activities, or night staffing. A Good rating is meaningful, but it tells you the minimum standard is met, not whether this home will suit your parent in particular. Before deciding, visit in person, ask to see last week's actual staffing rota, sit in a communal area at lunchtime, and use the checklist questions in this report to fill the gaps the inspection does not cover.

The three questions to ask when you visit

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In Their Own Words

How The Abbeyfield East London Extra Care Society Ltd describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.

What The Abbeyfield East London Extra Care Society Ltd says about itself

A warm welcome awaits in this Dagenham care community

The George Brooker Care Society Limited – Your Trusted residential home

When you're searching for the right care home, sometimes the simplest things matter most. The George Brooker Care Society Limited in Dagenham offers residential care with a focus on creating a welcoming environment. This established home provides support for older adults, including those living with dementia or physical disabilities.

Care & specialisms

Who they care for

    The home cares for adults over 65, with particular experience supporting those with dementia and physical disabilities. The team understands the varied needs that come with later life.

    How they describe their dementia care

    For those living with dementia, the home provides specialist care tailored to individual needs. Staff work to create a supportive environment where residents can maintain their sense of self.

    “Why not arrange a visit to see if this could be the right place for your loved one?”

    DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

    Free download – Dementia Stage 4

    Not sure if it's dementia or just ageing? Here's the checklist your GP will use.

    Twelve signs to observe. A simple scoring framework. A printable, one-page record you can take to your next GP appointment, so you go in with specifics, not anxiety.

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    Related:

    The 8 Things Real Families Say About Dementia Care Homes

    A Which? Care Homes: Real Family Reviews

    Steps to take to Find a Care Home for Your Mum in the UK

    What Does 'Dementia Specialist' Mean?

    Best UK Website for Comparing Dementia Care Homes

    Dementia care gifts that help

    The Thoughtful Gift That Makes a Difficult Day Easier

    The things that make the greatest difference to someone living with dementia are rarely the most obvious ones. They are the things that ease the day — that give a carer a moment to breathe, or give the person they care for a moment of calm or quiet joy. Every item here was chosen because it works, and because it reduces stress for everyone in the room.

    Comforting Memories

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    Card Game

    The Card Game That Turns Familiar Phrases Into Open Doors

    Memory Box

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    Digital Photoframe

    The Frame That Brings the Family Into the Room

    Digital Calendar

    The Clock That Knows What Day It Is

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