St Peter’s Park Care Home & Retirement Village | Agincare

What families say

Based on 7 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity58
• Cleanliness60
• Activities & engagement50
• Food quality50
• Healthcare58
• Management & leadership42
• Resident happiness55

What inspectors found

Inspected 2022-03-25 · Report published 2022-03-25 · Inspected 2 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the February 2022 inspection. This rating covers staffing levels, medicines management, infection control, and whether people are protected from avoidable harm. The published summary does not include specific detail about staffing numbers, night cover, agency use, or how falls and incidents are recorded and reviewed. The improvement from a previous Requires Improvement rating suggests meaningful progress was made before the inspection.","quotes":[],"family_meaning":"A Good rating for safety is a meaningful baseline, but it is not the same as strong, specific evidence. The Good Practice evidence base identifies night staffing as the point where safety most often slips in care homes, and the published summary gives you no information about overnight cover at St Peter's. Agency staff reliance is another risk factor: consistent, familiar faces matter enormously for people with dementia, who can find unfamiliar carers distressing. Because the Well-led domain is Requires Improvement, you should also ask how the home logs and learns from falls or medication errors, since leadership weakness can slow down that learning process.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that learning from incidents is a reliable marker of good practice in dementia care homes. Homes that systematically review falls, near-misses, and complaints and share that learning with staff tend to show better safety outcomes over time.","watch_out":"Ask to see the actual staffing rota for the past two weeks, not just the template. Count how many permanent named carers appear on night shifts versus agency or bank staff. Then ask: what happens when a permanent carer calls in sick overnight?"}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the February 2022 inspection. This domain covers training, care planning, access to healthcare professionals, and nutrition. The home lists dementia as a specialism, which implies some investment in relevant staff training. The published summary does not include specific detail about care plan quality, GP access arrangements, dementia training content, or food and nutritional monitoring.","quotes":[],"family_meaning":"A Good rating for effectiveness suggests inspectors were broadly satisfied that staff know what they are doing and that care plans were adequate. However, the published findings give you almost nothing to go on beyond the rating itself. For a home specialising in dementia, what matters most is whether care plans are genuinely personalised: do they record your parent's life history, preferences, triggers, and communication needs, and are they updated as their condition changes? Good Practice research consistently finds that care plans function as living documents in the best homes, reviewed at least monthly and co-produced with families. You cannot verify this from the published summary alone.","evidence_base":"The Leeds Beckett rapid evidence review found that dementia-specific training, particularly training that covers non-verbal communication and person-centred approaches, is one of the strongest predictors of quality of life for residents. Ask what training staff have completed and when it was last updated.","watch_out":"Ask to read the care plan for a current resident (with appropriate anonymisation if needed, or ask the manager to walk you through the structure using a blank template). Check whether it records the person's preferred name, daily routines, food likes and dislikes, and how staff should respond if they become distressed."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the February 2022 inspection. This domain covers staff warmth, dignity, respect, and whether residents are supported to maintain their independence. The published summary contains no inspector observations, resident quotes, or specific examples of caring interactions. The rating alone indicates inspectors were satisfied, but the absence of recorded detail means this cannot be independently verified from the published findings.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. These are the things families notice most, and they are also the things that are hardest to assess from a published report that contains no specific observations. What inspectors are looking for in this domain, and what you should look for on a visit, includes whether staff use your parent's preferred name without prompting, whether they knock before entering rooms, and whether care feels unhurried. These are observable in the first 30 minutes of a visit if you know what to look for.","evidence_base":"The Good Practice evidence base highlights that non-verbal communication matters as much as verbal communication for people with dementia. Staff who make eye contact, move calmly, and use touch appropriately can reduce distress even when verbal communication is limited. Watch how staff move around the home, not just what they say.","watch_out":"During your visit, sit in a communal area for at least 20 minutes and watch how staff interact with residents who are not actively asking for help. Do staff initiate contact, use names, and make eye contact? Or do they move between tasks without engaging? That pattern tells you more than any rating."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the February 2022 inspection. This domain covers whether the home tailors care to individual needs, provides meaningful activities, responds to concerns, and supports people at the end of life. The published summary contains no specific detail about the activity programme, one-to-one engagement, complaints handling, or end-of-life planning at St Peter's.","quotes":[],"family_meaning":"Activities and engagement account for 21.4% of positive family reviews, and resident happiness accounts for 27.1%. A Good rating for responsiveness is encouraging, but without knowing what activities are actually on offer, how often they run, and whether there is provision for residents who cannot join group sessions, you cannot judge whether your parent will have a meaningful daily life here. For people with advanced dementia especially, one-to-one engagement, whether that is a hand massage, listening to familiar music, or folding laundry, often matters more than organised group activities. The published summary gives no information on this.","evidence_base":"The Leeds Beckett rapid evidence review found strong evidence that Montessori-based approaches and everyday household tasks, such as folding, sorting, and simple gardening, support a sense of purpose and continuity for people with dementia far more reliably than passive group entertainment. Ask whether staff are trained in any of these approaches.","watch_out":"Ask the manager to show you the activity schedule for last week (not a planned future schedule). Then ask specifically: what happens for residents who cannot leave their rooms or who do not engage with group activities? Is there a named person responsible for one-to-one engagement on each shift?"}

  Verified by inspector

• Is the home well-led?

  Requires improvement

  {"found":"The Well-led domain was rated Requires Improvement at the February 2022 inspection. This is the only domain not rated Good and it covers management visibility, staff culture, governance, and accountability. The home has a registered manager and a nominated individual named in the published record. A monitoring review in July 2023 did not trigger reassessment, but Requires Improvement means inspectors found concerns that had not been resolved at the time of inspection. The published summary does not describe what those specific concerns were.","quotes":[],"family_meaning":"This is the most important flag in this report. Our Good Practice evidence base finds that leadership stability is one of the strongest predictors of quality trajectory in a care home: when leadership is strong, problems get caught and fixed; when it is weak, concerns drift. A Requires Improvement rating for Well-led does not mean the home is unsafe, but it does mean that at the time of inspection, something about how the home was run was not working as it should. The fact that a July 2023 monitoring review did not trigger reassessment offers some reassurance, but it does not confirm the concerns are resolved. Management (23.4% weight in our family scoring) and communication with families (11.5%) are both covered by this domain, and both matter enormously when something goes wrong.","evidence_base":"The IFF Research and Leeds Beckett review found that homes where staff feel able to speak up about concerns, and where managers act visibly on those concerns, consistently outperform homes with weaker cultures over time. A Requires Improvement in Well-led is therefore worth probing directly, not glossing over.","watch_out":"Ask the registered manager directly: what specific concerns did the last inspection identify in the Well-led domain, and what has changed since then? Ask also: how long have you been in post, and what is the longest-serving member of your care staff on the dementia unit? High manager or staff turnover in the past 12 months is a warning sign worth taking seriously."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team supports people with dementia, mental health conditions, physical disabilities and sensory impairments. They also care for both younger adults and those over 65.. Gaps or open questions remain on For residents living with dementia, the home encourages families to bring in familiar furniture and photographs. This helps create a more comfortable, recognisable space. — areas worth probing directly during a visit.