Silvermere Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds72
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia
- Last inspected2019-03-02
- Activities programmeThe grounds here are something special — those lake views aren't just pretty, they seem to lift spirits. The home keeps everything well-maintained, from the communal areas to the outdoor spaces where residents can wander safely. There's a full programme of activities too, from gentle exercise classes to creative pursuits.
- Visit Website
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors often mention the genuine friendliness they encounter here. Residents seem visibly content, whether they're taking part in spa sessions or simply enjoying the lake views. The team appears particularly skilled at helping people settle in, with thoughtful touches that ease those difficult early days.
Based on 31 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10
The eight family priority themes
- Staff warmth82
- Compassion & dignity80
- Cleanliness78
- Activities & engagement72
- Food quality72
- Healthcare75
- Management & leadership78
- Resident happiness75
What inspectors found
Inspected 2019-03-02 · Report published 2019-03-02 · Inspected 3 times in the last three years
Is this home safe?
{"found":"The inspection rated Safe as Good. This means inspectors were satisfied that systems for protecting residents from harm, managing medicines, and responding to incidents met the required standard. The published report does not include specific observations on falls management, infection control practice, or staffing ratios on night shifts. For a 72-bed home with a dementia specialism, those details matter considerably to families.","quotes":[],"family_meaning":"A Good safety rating is reassuring as a starting point, but our Good Practice evidence base highlights that night staffing is where safety most commonly slips in care homes, and that reliance on agency staff undermines the consistency that people with dementia especially need. The published report does not tell you how many staff are on duty overnight or what proportion are permanent employees. Cleanliness accounts for 24.3% of what drives positive family reviews in our data, yet no specific hygiene observations are recorded here. Visit in person and look closely at communal toilets, equipment, and mattress condition, areas that routine inspections sometimes cover only briefly.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that agency staff use is one of the strongest predictors of inconsistent dementia care, because familiarity with an individual's routines and triggers is built over months, not shifts.","watch_out":"Ask the manager: how many permanent (not agency) carers were on the night shift last Wednesday? For 72 beds with a dementia unit, you are looking for at least two carers and one senior on overnight, all of whom know the residents by name."}
Is the care effective?
{"found":"The inspection rated Effective as Good. This covers training, care planning, healthcare access, and nutritional support. A Good rating indicates inspectors found these systems to be functioning adequately. The published report does not record the content of dementia training, how frequently care plans are reviewed, or how GP and specialist access is arranged for residents whose health changes.","quotes":[],"family_meaning":"Food quality accounts for 20.9% of positive family reviews in our data, and healthcare access for 20.2%, making this domain genuinely important to families. The Good Practice evidence base is clear that care plans should be living documents updated after every significant health change, not annual paperwork exercises. The inspection does not confirm whether that standard is met here. Dementia-specific training quality varies enormously between homes even when overall ratings are similar. Ask to see the training log and check whether it covers non-verbal communication, not just moving and handling.","evidence_base":"The Leeds Beckett evidence review found that dementia training focused on behaviour as communication, rather than compliance tasks, produced measurable improvements in resident wellbeing and reductions in the use of PRN (as-required) sedative medicines.","watch_out":"Ask to see the menu for the current week and, if possible, ask a member of staff to describe what happened at lunch yesterday, who needed support to eat, and whether anyone has a modified-texture diet. The specificity of that answer will tell you a great deal about how well care is individualised."}
Is this home caring?
{"found":"The inspection rated Caring as Good. This domain covers staff warmth, dignity, respect, and whether residents are treated as individuals. A Good rating means inspectors were satisfied with what they observed during their visit. The published report does not include direct quotes from residents or relatives, specific observations of staff interactions, or examples of how dignity is maintained during personal care.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, cited in 57.3% of positive reviews, and compassion and dignity close behind at 55.2%. What families describe when they leave positive reviews is specific: staff using their parent's preferred name without being reminded, sitting down rather than standing over someone, and never appearing rushed. A Good rating in Caring is a positive signal, but you cannot verify these behaviours from a published summary. They are observable on a visit. The Good Practice evidence base emphasises that non-verbal communication matters as much as verbal for people with dementia, so watch how staff physically position themselves when speaking to residents.","evidence_base":"The IFF Research review found that person-led care, defined as knowing the individual's history, preferences, and communication style, was the factor most consistently associated with resident wellbeing in dementia settings, ahead of environment or activity provision.","watch_out":"During your visit, watch what happens when a member of staff passes a resident in the corridor. Do they make eye contact, use a name, and pause even briefly? Or do they walk past? That five-second interaction is one of the most reliable indicators of the culture in a home."}
Is the home responsive?
{"found":"The inspection rated Responsive as Good. This covers how well the home tailors care to individuals, including activities, engagement, and end-of-life support. A Good rating indicates inspectors found that the home was meeting people's needs in a reasonably personalised way. The published report does not include specific detail on the activity programme, evidence of one-to-one engagement for residents with advanced dementia, or how end-of-life wishes are recorded and respected.","quotes":[],"family_meaning":"Activities and engagement account for 21.4% of what drives positive family reviews, and resident happiness for 27.1%. Our Good Practice evidence base is particularly clear on one point: group activities alone are not sufficient for people with moderate to advanced dementia, who benefit most from individual, familiar, everyday tasks rooted in their own history. A Good rating in Responsive does not confirm that this level of tailoring is happening. Resident happiness is 72 on a 0-100 scale in this report, reflecting the positive rating but acknowledging the absence of specific evidence. Ask about what happens on a day when the main activity is cancelled.","evidence_base":"The Leeds Beckett evidence review found that Montessori-based and life-history approaches to activity, using familiar objects and roles from a person's past, produced significantly better engagement and reduced agitation compared with standard group programmes.","watch_out":"Ask the activities coordinator: what did the person in the dementia unit who rarely leaves their room do yesterday? If the answer is detailed and specific, that is a good sign. If the answer is vague or refers only to group sessions, ask how one-to-one time is protected in the weekly schedule."}
Is the home well-led?
{"found":"The inspection rated Well-led as Good. This domain covers management visibility, staff culture, governance, and the home's ability to learn from mistakes. The nominated individual is listed as Mrs Natasha Southall and the provider is Avery Homes Weybridge Limited. The published report does not record manager tenure, observations of staff culture, specific examples of quality improvement, or how the home responds when things go wrong.","quotes":[],"family_meaning":"Management and leadership account for 23.4% of what families cite in positive reviews, often described as knowing who to call and feeling heard when something goes wrong. The Good Practice evidence base is consistent: leadership stability predicts quality trajectory more reliably than any single inspection snapshot. A home where the manager has been in post for three or more years, knows residents by name, and is regularly visible on the floor tends to maintain its rating between inspections. This report does not confirm whether that is the case at Silvermere. Communication with families accounts for 11.5% of positive review themes; ask directly how the home keeps you informed.","evidence_base":"The IFF Research and Leeds Beckett review found that homes where staff felt able to raise concerns without fear of reprisal had significantly better outcomes for residents, and that this culture was most reliably established by a manager who was consistently present and visible.","watch_out":"Ask the manager directly: how long have you been in this role, and how long has the majority of your care staff team been here? Then ask: can you give me an example of something that did not go well in the last six months and what you changed as a result? The quality of that answer matters more than the rating itself."}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Silvermere welcomes adults both under and over 65, including those living with dementia. The home adapts its approach to meet different care needs while maintaining that sense of community.. Gaps or open questions remain on For residents with dementia, the team focuses on maintaining quality of life through each stage of the condition. Families have noted how staff help preserve dignity and comfort, even during the most challenging times. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Silvermere Care Home received a Good rating across all five inspection domains at its September 2025 assessment, which translates to a solid but not exceptional Family Score of 79. The published report does not contain the detailed inspector observations, resident testimony, or specific examples that would push individual themes higher.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Visitors often mention the genuine friendliness they encounter here. Residents seem visibly content, whether they're taking part in spa sessions or simply enjoying the lake views. The team appears particularly skilled at helping people settle in, with thoughtful touches that ease those difficult early days.
What inspectors have recorded
The leadership team stays actively involved in daily life here, and families appreciate being able to reach them when needed. Staff respond quickly to residents' needs, and there's a real sense of consistency in the care approach. They seem to handle sensitive situations — whether health changes or end-of-life care — with particular thoughtfulness.
How it sits against good practice
Sometimes the right care home just feels different — calmer, kinder, more attuned to what really matters.
Worth a visit
Silvermere Care Home in Cobham was rated Good across all five inspection domains at its most recent assessment on 15 September 2025, with the report published 27 October 2025. The home is registered for up to 72 beds and specialises in dementia care alongside general residential care for adults over and under 65. A Good rating in every domain is a meaningful baseline: it means inspectors did not identify safety concerns, staffing failures, or poor practice at the time of their visit. The home is run by Avery Homes Weybridge Limited. The main limitation of this report is that the published summary does not include the detailed inspector observations, direct quotes from residents or relatives, or specific examples that would let families assess day-to-day experience with confidence. A Good rating tells you the home passed; it does not tell you what visiting on a Tuesday afternoon in winter actually feels like. Before making a decision, visit at a mealtime or during an activity session, ask to see last week's actual staffing rota (not the template), and specifically ask how many permanent staff work on the dementia unit after 8pm. Those three things will tell you more than any rating alone.
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In Their Own Words
How Silvermere Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where daily activities and genuine warmth create meaningful days
Dedicated residential home Support in Cobham
There's something quietly reassuring about watching your loved one join in with tai chi by the lake. At Silvermere Care Home in Cobham, families describe a place where structured activities blend with spontaneous moments of joy. The care team here seems to understand that small gestures — remembering how someone likes their tea, noticing when they need a quiet moment — can make all the difference.
Who they care for
Silvermere welcomes adults both under and over 65, including those living with dementia. The home adapts its approach to meet different care needs while maintaining that sense of community.
For residents with dementia, the team focuses on maintaining quality of life through each stage of the condition. Families have noted how staff help preserve dignity and comfort, even during the most challenging times.
Management & ethos
The leadership team stays actively involved in daily life here, and families appreciate being able to reach them when needed. Staff respond quickly to residents' needs, and there's a real sense of consistency in the care approach. They seem to handle sensitive situations — whether health changes or end-of-life care — with particular thoughtfulness.
The home & environment
The grounds here are something special — those lake views aren't just pretty, they seem to lift spirits. The home keeps everything well-maintained, from the communal areas to the outdoor spaces where residents can wander safely. There's a full programme of activities too, from gentle exercise classes to creative pursuits.
“Sometimes the right care home just feels different — calmer, kinder, more attuned to what really matters.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
