Perry Manor Care Home – Care UK
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds82
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2018-10-16
- Activities programmeThe building itself works well for people with mobility challenges, with thoughtful flooring choices and plenty of space for wheelchairs. Meals come restaurant-style, and families often mention how the chef's flexibility helps residents rediscover their appetites. The conservatory café offers a pleasant spot for visits, with complimentary refreshments creating a social hub.
- Visit Website
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families notice how residents settle here. The atmosphere feels bright and welcoming, with staff who present themselves professionally while maintaining that warmth you hope for. There's a structured activity programme that keeps minds engaged — from intergenerational sessions to wildlife watching — but residents choose their own level of participation.
Based on 26 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement85
- Food quality65
- Healthcare72
- Management & leadership85
- Resident happiness75
What inspectors found
Inspected 2018-10-16 · Report published 2018-10-16 · Inspected 1 times in the last three years
Is this home safe?
{"found":"Perry Manor was rated Good for safety at its July 2018 inspection. This indicates that inspectors were satisfied with arrangements around staffing, medicines management, and infection control at that time. The home supports 82 residents across a range of needs including dementia, physical disabilities, and sensory impairment. The published summary does not provide specific detail on staffing ratios, falls management, or night cover. Given the age of the inspection, current arrangements should be verified directly with the home.","quotes":[],"family_meaning":"A Good safety rating is a solid baseline, but it was awarded in 2018. Our Good Practice evidence base highlights that night staffing is where safety most commonly slips in care homes, and that reliance on agency staff can undermine the consistency your parent needs, particularly if they have dementia. The inspection summary does not record night staffing numbers or agency usage for Perry Manor, so these are the two most important questions to ask before you make a decision. A home this size, 82 beds, should be able to give you a clear answer about how many permanent staff are on duty after 8pm.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that safety incidents are disproportionately concentrated in night hours, and that homes with high agency use show weaker consistency in recognising and responding to deterioration in people with dementia.","watch_out":"Ask the home to show you the actual staffing rota from the last two weeks, not the template. Count the number of permanent staff versus agency names, and ask specifically how many carers and how many nurses are on duty overnight."}
Is the care effective?
{"found":"Perry Manor was rated Good for effective at its July 2018 inspection. This domain covers training, care planning, access to healthcare professionals, and nutritional care. The home lists dementia as a specialism, which requires staff to have relevant training and for care plans to reflect dementia-specific needs. The published summary does not describe training programmes, care plan content, or GP access arrangements in any detail. Food quality and dietary support are not mentioned in the available text.","quotes":[],"family_meaning":"A Good rating for effective means inspectors were broadly satisfied with how well the home translates knowledge into care. However, food quality is one of the themes families mention most in our review data, and it is also one of the clearest signals of whether a home genuinely knows and cares about each person. The inspection gives no detail on mealtimes at Perry Manor. Our Good Practice evidence base shows that care plans work best when they are updated regularly and when families are actively involved in those reviews. Ask when your parent's care plan would next be reviewed and whether you would be part of that conversation.","evidence_base":"The Leeds Beckett rapid evidence review found that care plans treated as living documents, reviewed with family involvement at regular intervals, are a strong predictor of person-centred outcomes, particularly for people with dementia whose needs and preferences change over time.","watch_out":"Ask to see a sample activity from the last care plan review cycle, and ask how families are notified when a care plan is updated. If the answer is vague, that is worth probing further."}
Is this home caring?
{"found":"Perry Manor was rated Good for caring at its July 2018 inspection. This domain reflects how staff treat the people in their care, including dignity, respect, privacy, and emotional warmth. A Good rating means inspectors were satisfied with the overall culture of care they observed. The published summary contains no specific observations of staff interactions, no quotes from residents or relatives, and no description of how staff responded to individual moments of need. This limits how much can be confirmed from the published text alone.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity account for a further 55.2%. These are the things families notice most and remember longest. The inspection tells us inspectors were satisfied with the caring culture at Perry Manor in 2018, but without specific examples or quotes it is not possible to paint a picture of what day-to-day kindness looks like here. When you visit, pay attention to how staff speak to residents in corridors and communal areas, whether they use preferred names, and whether interactions feel unhurried. Those informal moments are more revealing than anything you will see in a formal tour.","evidence_base":"The Good Practice evidence base identifies non-verbal communication as equally important as verbal interaction for people with dementia. Homes where staff pause, make eye contact, and use touch appropriately show better emotional wellbeing outcomes for residents than those where care is technically correct but transactional in tone.","watch_out":"During your visit, position yourself in a communal area for at least 15 minutes without being on a formal tour. Watch how staff interact with residents who approach them or call out. Are they acknowledged promptly, addressed by name, and treated without visible impatience?"}
Is the home responsive?
{"found":"Perry Manor was rated Outstanding for responsive at its July 2018 inspection. This is the highest possible rating and indicates inspectors found strong evidence that care is genuinely tailored to individual needs, that activities are meaningful and varied, and that the home responds well to changing circumstances and feedback. An Outstanding rating in this domain is awarded to a small minority of homes. The published summary does not include specific examples of activities, individual care adaptations, or how the home supports people with advanced dementia who cannot join group activities.","quotes":[],"family_meaning":"An Outstanding responsive rating is the finding most directly relevant to your parent's quality of life day to day. Activities engagement accounts for 21.4% of what families highlight in positive reviews, and resident happiness accounts for 27.1%. The evidence base is clear that tailored individual activities, not just group sessions, are what make a real difference for people in the later stages of dementia. The Outstanding rating strongly suggests Perry Manor was doing this well in 2018, but the inspection is now several years old and the detail in the published summary is thin. Ask specifically what happens for a resident who cannot join a group activity, and ask to see the activity records from the past month.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based approaches and the incorporation of familiar everyday household tasks into daily routines produce measurable improvements in engagement and emotional wellbeing for people with moderate to severe dementia, over and above structured group activities alone.","watch_out":"Ask the activities coordinator to describe what a typical Tuesday looks like for a resident with advanced dementia who cannot participate in group sessions. If the answer is specific and confident, that is a good sign. If it is vague or defaults to group programme descriptions, ask to see the one-to-one activity records."}
Is the home well-led?
{"found":"Perry Manor was rated Outstanding for well-led at its July 2018 inspection. The registered manager at the time of inspection was Mrs Katherine Jane Matthews, with Ms Rachel Louise Harvey listed as the nominated individual for the provider, Care UK Community Partnerships Ltd. An Outstanding well-led rating indicates inspectors found strong governance, a positive culture, visible leadership, and systems for learning from incidents. The published summary does not describe specific governance arrangements, staff survey findings, or how the management team communicates with families.","quotes":[],"family_meaning":"Management quality accounts for 23.4% of what families highlight in positive reviews, and our Good Practice evidence base is clear that leadership stability is one of the strongest predictors of sustained care quality. An Outstanding well-led rating is a genuine mark of distinction. However, the inspection is from 2018, and one of the most important things to check is whether the registered manager named in that inspection is still in post. Leadership changes can shift a home's culture significantly over time. Communication with families accounts for 11.5% of positive reviews in our data, and this is not addressed in the available inspection text.","evidence_base":"The IFF Research and Leeds Beckett evidence review found that homes where frontline staff feel able to raise concerns without fear of reprisal, and where managers are regularly visible on the floor rather than office-bound, consistently outperform their peers on resident wellbeing and safety outcomes.","watch_out":"Ask the home how long the current registered manager has been in post, and whether the management team has changed significantly since 2018. Then ask how they would contact you if your parent had a difficult night, a fall, or a health change. The quality and confidence of that answer will tell you a great deal."}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults both under and over 65 with physical disabilities, sensory impairments and dementia.. Gaps or open questions remain on Families particularly value how staff handle dementia's challenges with professional skill. They've seen loved ones receive seamless support through each stage, including compassionate end-of-life care that considers both resident comfort and family needs. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Perry Manor scored well overall, driven by its Outstanding ratings in how it responds to individual needs and how it is led. Scores in several themes are held back by the age of the inspection (2018) and the limited detail available in the published summary.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Families notice how residents settle here. The atmosphere feels bright and welcoming, with staff who present themselves professionally while maintaining that warmth you hope for. There's a structured activity programme that keeps minds engaged — from intergenerational sessions to wildlife watching — but residents choose their own level of participation.
What inspectors have recorded
Staff here show real skill in supporting residents through dementia's progression, moving people between care suites as needs change without disrupting their sense of security. Communication stands out — families find staff genuinely listen to concerns and act on suggestions, keeping everyone informed without dismissing worries.
How it sits against good practice
For Worcester families facing these difficult decisions, Perry Manor offers specialized care that adapts as needs evolve.
Worth a visit
Perry Manor, on Charles Hastings Way in Worcester, was rated Outstanding overall at its last inspection in July 2018, with particular strengths in how it responds to individual needs and how it is led. Both the responsive and well-led domains were rated Outstanding, and safe, effective, and caring were all rated Good. This is a strong result across all five areas, and an Overall Outstanding rating places Perry Manor in a small minority of care homes nationally. The most important thing for you to know is that this inspection took place in 2018, which is now several years ago. The home was reviewed by regulators in July 2023 and no new concerns were identified at that point, but a review is not the same as a full inspection and does not involve inspectors visiting the home. The published summary gives very little detail on what inspectors actually saw or heard, so many of the specific things families care about most, such as food quality, night staffing, agency use, and how staff respond to a parent in distress, cannot be confirmed from the available text. Treat the Outstanding rating as a promising starting point, not a final answer, and use the checklist questions above when you visit.
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In Their Own Words
How Perry Manor Care Home – Care UK describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where skilled dementia care meets genuine warmth and dignity
Perry Manor – Your Trusted nursing home
When families describe the care at Perry Manor in Worcester, they talk about transformations — residents who'd lost weight gaining it back, those withdrawing from life joining in again. This purpose-built home provides specialized support across changing needs, from physical disabilities through to end-of-life care.
Who they care for
The home cares for adults both under and over 65 with physical disabilities, sensory impairments and dementia.
Families particularly value how staff handle dementia's challenges with professional skill. They've seen loved ones receive seamless support through each stage, including compassionate end-of-life care that considers both resident comfort and family needs.
Management & ethos
Staff here show real skill in supporting residents through dementia's progression, moving people between care suites as needs change without disrupting their sense of security. Communication stands out — families find staff genuinely listen to concerns and act on suggestions, keeping everyone informed without dismissing worries.
The home & environment
The building itself works well for people with mobility challenges, with thoughtful flooring choices and plenty of space for wheelchairs. Meals come restaurant-style, and families often mention how the chef's flexibility helps residents rediscover their appetites. The conservatory café offers a pleasant spot for visits, with complimentary refreshments creating a social hub.
“For Worcester families facing these difficult decisions, Perry Manor offers specialized care that adapts as needs evolve.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
