Park Manor

What families say

Visitors describe finding their relatives looking healthy and well-presented, with staff who understand individual personalities and preferences. The atmosphere throughout the home feels calm and tranquil, with pleasant surroundings that put families at ease.

Based on 12 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness65
• Activities & engagement88
• Food quality55
• Healthcare65
• Management & leadership88
• Resident happiness75

What inspectors found

Inspected 2019-12-20 · Report published 2019-12-20 · Inspected 1 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the November 2019 inspection. This means inspectors were satisfied that risks to the people living at Park Manor were identified and managed appropriately. Staffing was considered sufficient for safe care, though specific numbers are not recorded in the published summary. Medicines management and infection control were assessed as part of this domain, and no concerns were raised. The published findings do not provide narrative detail beyond the rating itself.","quotes":[],"family_meaning":"A Good Safe rating means the inspection did not find gaps in oversight, unsafe staffing, or poor medicines management. That is reassuring, but it is worth remembering that the Good Practice evidence base highlights night staffing as the point where safety most often slips in small homes. With 21 beds, Park Manor is a small home, which can mean a warmer atmosphere but also means that a single absent member of staff at night has a proportionally larger impact. The inspection is now more than five years old, so the staffing picture may have changed. Ask specifically about overnight cover before you decide.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that in smaller care homes, agency reliance and night staffing ratios are the factors most likely to predict safety incidents. A Good rating at the time of inspection does not confirm what the rota looks like today.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not the template rota. Count how many shifts were covered by permanent staff versus agency staff, and ask how many carers are on duty overnight across all 21 beds."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good. This covers training, care planning, healthcare access, and nutrition. The home lists dementia as a specialism alongside mental health conditions and sensory impairment, which requires a baseline level of relevant training and capability. The published inspection summary does not describe specific training programmes, care plan content, or food provision in detail. No concerns were identified across any part of this domain.","quotes":[],"family_meaning":"A Good Effective rating tells you that inspectors were satisfied the staff know what they are doing and that care plans were in place. The Good Practice evidence base emphasises that care plans should be living documents, updated when your parent's needs change and reviewed with family input, not filed and forgotten. The published findings do not confirm how often Park Manor reviews its care plans or whether families are routinely included. Given that the home supports people with dementia, mental health conditions, and sensory impairment, the depth and currency of dementia training matters. Ask the manager to describe the training in concrete terms.","evidence_base":"The Leeds Beckett rapid evidence review found that dementia training which goes beyond basic awareness, covering communication techniques and behavioural responses, is associated with measurably better outcomes for residents and lower staff turnover. Ask what training Park Manor staff have completed and when it was last refreshed.","watch_out":"Ask the manager when your parent's care plan would next be formally reviewed and whether you would be invited to take part. Also ask what dementia training staff have completed in the last 12 months and who delivers it."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good. Inspectors found that standards of warmth, dignity, and respect met the threshold for a Good rating. The published summary does not record specific observations of staff-resident interactions, nor does it include quotes from residents or relatives on this theme. No concerns about dignity, privacy, or independence were identified. The home cares for a mixed group including people with dementia, mental health conditions, and sensory impairment, so person-centred communication is particularly important.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned by name in 57.3% of positive reviews, and compassion and dignity account for a further 55.2%. A Good Caring rating means the inspection did not find cold or dismissive staff, but it does not give you the specific detail you need to feel confident. The best evidence you will gather is on your own visit. Watch how staff address your parent when they walk through the door. Do they use a preferred name without being prompted? Do they slow down rather than bustle past? These small behaviours are the most reliable signal of whether warmth is genuinely embedded or performed for visitors.","evidence_base":"The Good Practice evidence base notes that non-verbal communication matters as much as verbal communication for people with advanced dementia. Staff who make unhurried eye contact, use gentle touch, and match their pace to the resident's are demonstrating person-centred care even when words are not possible.","watch_out":"When you visit, ask a member of staff to address your parent by name. Notice whether they know the preferred name without asking you, and whether they crouch to eye level or stand over your parent. These details are more informative than any brochure."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Outstanding

  {"found":"The Responsive domain was rated Outstanding. This is the highest rating inspectors award, and it requires specific evidence that the home goes beyond compliance to deliver care that is genuinely shaped around each individual. An Outstanding Responsive rating typically reflects strong personalised care plans, a varied and individually tailored activity programme, clear processes for responding to changing needs, and positive feedback from residents and families. The published summary confirms the rating but does not describe specific activities, named examples of individual tailoring, or quote residents or relatives directly.","quotes":[],"family_meaning":"An Outstanding Responsive rating is meaningful. Inspectors do not award it for meeting the standard; they award it when the home can demonstrate something above and beyond. For families considering a home for a parent with dementia, 21.4% of positive reviews in our data specifically mention activities and engagement as a reason for recommending a home. The Outstanding rating here suggests that activities at Park Manor are not simply a daily group session ticked off a schedule but are more likely matched to individual interests, histories, and abilities. The concern is that the inspection is from 2019. Activities coordinators move on, and a programme that was Outstanding five years ago may look different today.","evidence_base":"The IFF Research rapid evidence review found that individualised, one-to-one engagement, including everyday household tasks that connect to a person's life history, produces better wellbeing outcomes than group activity alone. Ask whether your parent's specific interests and past routines would be incorporated into their daily engagement.","watch_out":"Ask to see the activities diary from the past two weeks, not a planned calendar. Look for evidence of one-to-one sessions alongside group activities, and ask specifically how the home would keep your parent engaged if they could not participate in a group."}

  Verified by inspector

• Is the home well-led?

  Outstanding

  {"found":"The Well-led domain was rated Outstanding. Mrs Nicola Rowland is both the registered manager and the nominated individual, meaning she holds direct accountability for the quality and safety of the home. Inspectors award Outstanding in this domain only when they find a strong, open culture, robust governance, and evidence that the home actively improves rather than simply maintaining compliance. The home has improved from Good to Outstanding overall, suggesting a positive trajectory under current leadership. The published summary does not record specific examples of governance mechanisms or staff feedback.","quotes":[],"family_meaning":"Management quality accounts for 23.4% of positive family reviews in our data, and the Good Practice evidence base consistently finds that leadership stability is the strongest predictor of whether a home's quality is rising or falling. The fact that Park Manor improved from Good to Outstanding under Mrs Rowland's leadership is a positive signal. The outstanding rating in this domain also suggests that staff are supported to raise concerns and that the home acts on what it learns. What you cannot confirm from the published findings alone is whether Mrs Rowland is still in post and whether the same culture has been maintained in the years since the inspection.","evidence_base":"The Leeds Beckett rapid evidence review found that homes where the registered manager has been in post for more than two years show significantly better outcomes across all domains, and that bottom-up staff empowerment, where frontline staff can raise concerns without fear, is a reliable marker of a well-run home.","watch_out":"Ask whether Mrs Rowland is still the registered manager and how long she has been in post. Then ask one frontline carer, not a senior member of staff, how easy it is to raise a concern if something does not feel right. Their answer will tell you more than any certificate on the wall."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides specialist support for people living with dementia, mental health conditions and sensory impairments. They welcome both younger adults under 65 and older residents, adapting their approach to different needs.. Gaps or open questions remain on For residents with dementia, the team works to maintain dignity and personal presentation standards. Families have noted how staff help residents stay true to their personalities despite cognitive changes. — areas worth probing directly during a visit.