OSJCT Coombe End Court

What families say

Based on 6 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness72
• Activities & engagement68
• Food quality68
• Healthcare72
• Management & leadership74
• Resident happiness70

What inspectors found

Inspected 2022-04-29 · Report published 2022-04-29 · Inspected 7 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The inspection rated this domain Good. This covers staffing levels, medicines management, infection control, and how the home manages risk. No specific concerns were identified by inspectors, and the home was found to meet the required standard. No detailed observations, ratios, or specific findings are recorded in the published summary. The previous Requires Improvement rating means this domain has improved since the last full inspection.","quotes":[],"family_meaning":"A Good Safe rating means inspectors were satisfied that your parent would not face obvious safety risks at the time they visited. However, our Good Practice evidence base consistently shows that night staffing is where safety most often slips in care homes, and this published summary gives no detail about overnight arrangements for a 60-bed home. Agency staff usage is another key signal: homes that rely heavily on agency workers tend to have less consistent care, because unfamiliar faces are less able to notice early signs that your mum or dad is unwell or distressed. The previous Requires Improvement finding also means it is worth asking the manager directly what changed and how they know the improvements have held.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review (March 2026) identified night staffing ratios and agency staff reliance as two of the strongest predictors of safety failures in residential dementia care. A Good daytime inspection finding does not automatically confirm adequate overnight cover.","watch_out":"Ask the manager to show you the actual staffing rota for the last two weeks, not the planned template. Count how many shifts were covered by agency staff, and ask specifically how many carers are on duty overnight for the 60 residents."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The inspection rated this domain Good. Effective covers training, care planning, healthcare access, nutrition, and how well the home understands and responds to each person's individual needs. The home lists dementia, physical disabilities, and sensory impairment as specialisms, so inspectors would have considered whether staff have appropriate skills for these groups. No specific detail about training content, care plan quality, or food is included in the published summary.","quotes":[],"family_meaning":"A Good Effective rating is reassuring, particularly for a home that supports people with dementia alongside physical and sensory disabilities, because it suggests the staff have the skills to meet a range of complex needs. What it cannot tell you is how recently your parent's care plan would be reviewed, whether the dementia training goes beyond a basic online module, or what the food is actually like. Food quality appears in 20.9% of positive family reviews in our data and is one of the clearest signs of whether a home genuinely invests in daily quality of life. Ask to see a week's menu and, if possible, visit at lunchtime.","evidence_base":"The Good Practice evidence review found that care plans function as living documents only when staff are trained to update them in response to changing needs, not just at scheduled review points. Homes with strong Effective ratings tend to involve families in plan reviews, which is worth confirming directly.","watch_out":"Ask how often your parent's care plan would be reviewed, who leads those reviews, and whether you would be invited to contribute. Also ask what the dementia training for care staff actually covers and when it was last updated."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The inspection rated this domain Good. Caring covers staff warmth, dignity, respect, privacy, and how well the home supports independence. A Good rating indicates inspectors did not identify concerns about how staff treated the people living here. No direct observations, resident testimony, or family quotes are included in the published summary, so it is not possible to describe specific interactions that inspectors witnessed.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. A Good Caring rating tells you inspectors were satisfied, but the detail that actually builds family confidence, whether staff use preferred names, whether they move without hurry, how they respond when someone is upset, is not available here. These are things you can only assess by visiting, ideally at a quieter time like mid-morning or late afternoon when the observable interactions are less shaped by the structure of a mealtime.","evidence_base":"The Good Practice evidence review found that non-verbal communication, including pace, eye contact, and physical touch, matters as much as what staff say to people with dementia. Homes where staff crouch to eye level and pause before responding consistently score higher on person-centred care measures.","watch_out":"During your visit, watch how staff address the people living there. Do they use first names or preferred names? Do they pause and listen, or move quickly past? Ask a member of staff what your parent's preferred name would be called and how they would know that on their first shift."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The inspection rated this domain Good. Responsive covers activities, individual engagement, how the home responds to complaints, and end-of-life planning. The home's specialism list includes dementia, physical disabilities, and sensory impairment, which means inspectors would have considered whether activities and engagement are genuinely accessible to people with varied abilities. No specific detail about programme content, individual activities, or end-of-life planning is included in the published summary.","quotes":[],"family_meaning":"A Good Responsive rating suggests the home was meeting the standard for activities and individual engagement at the time of inspection, but activities evidence in 21.4% of positive family reviews, and families consistently distinguish between a busy group programme and genuine individual attention. For your parent, particularly if they have dementia or a physical disability that limits group participation, the key question is what happens on a quiet Tuesday afternoon when there is no organised session. Our Good Practice evidence base shows that one-to-one engagement, including familiar household tasks and individual conversation, is what makes the real difference for people who cannot join group activities.","evidence_base":"The Good Practice evidence review found that Montessori-based and task-oriented individual activities, such as folding, sorting, or simple cooking tasks, produce measurable improvements in wellbeing for people with moderate to advanced dementia, and are significantly more effective than group entertainment alone.","watch_out":"Ask the activities coordinator to describe what a typical Tuesday looks like for a resident with dementia who cannot easily join group sessions. Ask how many one-to-one activity sessions are timetabled each week and who delivers them when the activities coordinator is off."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The inspection rated this domain Good. Well-led covers management culture, governance, accountability, and whether the home learns from things that go wrong. The home has a named Registered Manager (Miss Hannah Mason) and a Nominated Individual (Mr James Norman Robson), both recorded in the published summary. The recovery from a previous Requires Improvement rating to Good across all domains suggests the leadership team has made meaningful improvements, though no specific examples of what changed are published.","quotes":[],"family_meaning":"Management stability is one of the strongest predictors of sustained quality in care homes, and it is worth asking how long the current Registered Manager has been in post. The improvement from Requires Improvement to Good is a positive signal, but our Good Practice evidence base shows that homes in a recovery phase sometimes improve headline ratings before underlying culture has fully changed. Communication with families appears in 11.5% of positive reviews in our data. Ask the manager directly how they keep families informed when something changes in their parent's care, not just in an emergency, but routinely.","evidence_base":"The Good Practice evidence review identified leadership tenure and bottom-up staff empowerment as the two strongest structural predictors of quality trajectory. Homes where staff feel able to raise concerns without fear of consequences tend to sustain Good ratings across multiple inspections.","watch_out":"Ask the manager how long they have been in post and what the main changes were that brought the home back to Good. Also ask how a care assistant would raise a concern about a resident's care, and what would happen next."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team here works with residents who have sensory impairments, physical disabilities and dementia. They also support adults under 65 — something that can be particularly hard to find when you're looking for the right care environment.. Gaps or open questions remain on For residents living with dementia, the care team brings specialist knowledge to help people maintain their independence and dignity. They understand how dementia affects each person differently and adapt their approach accordingly. — areas worth probing directly during a visit.