Moor House Residential Care Home

What families say

Families visiting Moor House often comment on how content their loved ones seem. The atmosphere strikes that balance between professional care and genuine warmth, with residents clearly comfortable in their surroundings. There's real thought put into keeping everyone engaged and involved.

Based on 4 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership35
• Resident happiness55

What inspectors found

Inspected 2023-07-26 · Report published 2023-07-26 · Inspected 4 times in the last three years

• Is this home safe?

  Good

  {"found":"The inspection awarded a Good rating for Safe at Moor House. For a 25-bed home with a dementia specialism, this means inspectors found the home meeting expected standards in areas like medicines management, safeguarding, and staffing. However, the published inspection summary does not include specific detail about night staffing ratios, how incidents are logged and learned from, or the level of agency staff use. The Requires Improvement in Well-Led creates some uncertainty about how robustly governance systems u2014 including safety oversight u2014 are functioning at leadership level.","quotes":[],"family_meaning":"A Good Safe rating is a meaningful baseline u2014 it tells you inspectors did not find your parent at risk during their visit. But for families choosing a dementia home, safety is about more than a snapshot: it is about whether the same standard is maintained at 3am on a Wednesday as it is during an inspection week. Our family review data shows that staff attentiveness u2014 being watched over and responded to quickly u2014 features in 14% of all positive reviews families write about care homes, suggesting it is one of the things that genuinely reassures people. The Good Practice evidence base highlights that night staffing is specifically where safety can slip in smaller homes. With 25 beds, you want to know exactly how many staff are on overnight and whether they are familiar, permanent members of the team.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review (2026) identifies night staffing ratios and agency staff reliance as two of the most consistent predictors of safety risk in residential dementia care u2014 both are areas the published inspection summary does not address for this home.","watch_out":"When you visit, ask: 'How many staff are on duty overnight, and are they permanent members of your team or from an agency?' A confident, specific answer u2014 for example, 'Two permanent carers cover nights, we rarely use agency' u2014 is reassuring. Vagueness or deflection is a signal to probe further."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"Moor House received a Good rating for Effective, covering training, care planning, healthcare access, and nutrition. This suggests inspectors found staff equipped to meet residents' needs and that care plans and health monitoring were functioning adequately. The home lists dementia as a specialism, which should mean staff have specific training in dementia care approaches beyond general carer training. However, the published summary does not include detail about the content of dementia training, how frequently care plans are reviewed, whether families are included in those reviews, or how the home works with GPs.","quotes":[],"family_meaning":"Good Practice research consistently finds that care plans only improve outcomes when they are treated as living documents u2014 updated regularly, reflecting the person's changing needs and preferences, and genuinely informing how staff interact day to day. If your parent has dementia, their needs will change over time, and a care plan written on admission that is never updated is of limited value. Our family review data shows that healthcare responsiveness features in 20.2% of weighted family review themes u2014 families notice and care deeply about whether the home spots health changes quickly and acts on them. Ask specifically whether a family member can attend care reviews, and how you will be told if your mum or dad has a fall or a change in health.","evidence_base":"The Good Practice evidence review found that dementia-specific training u2014 particularly in non-pharmacological approaches to distress, communication adaptation, and person-centred care u2014 significantly improves resident wellbeing outcomes, but only when it is applied consistently by all staff, not just senior carers.","watch_out":"Ask: 'What dementia-specific training do your staff complete, and how recently did the care team on the main unit complete it?' Look for a specific answer u2014 a named course, a completion timeframe u2014 rather than 'all our staff are trained.'"}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"Inspectors rated the Caring domain Good at Moor House, covering warmth of staff interactions, dignity, respect, and independence. This is one of the most family-significant ratings u2014 it reflects what inspectors observed when watching staff interact with residents day to day. Unfortunately, the published inspection summary does not include direct quotes from residents or relatives, nor specific observations of staff behaviour, which means the Good rating is confirmed but not illustrated. There is no detail about whether residents are addressed by preferred names, whether staff take time to sit and talk, or how distress is responded to.","quotes":[],"family_meaning":"Staff warmth is the single most important theme in our family review data u2014 it accounts for 57.3% of what drives a positive family review of a care home. When families write about what made them choose a home or feel at peace about their decision, it almost always comes back to whether staff seemed to genuinely like and care for their parent as an individual. The Good Practice evidence highlights that for people with dementia who may have lost reliable verbal communication, non-verbal warmth u2014 a gentle touch, unhurried pace, calm tone u2014 is as important as what is said. A Good Caring rating is encouraging, but it is the one domain where you absolutely need to see it for yourself on an unannounced visit.","evidence_base":"The IFF Research rapid evidence review (2026) found that person-centred care u2014 where staff know individual life histories, preferences, and communication styles u2014 produces measurably better wellbeing outcomes than task-focused care, even when physical needs are equally well met.","watch_out":"During your visit, watch what happens in the corridors and communal spaces when a member of staff passes a resident. Do they stop, make eye contact, use the person's preferred name? Do they seem unhurried? This tells you more about the caring culture than any formal presentation."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"Moor House received a Good rating for Responsive, which covers how well the home tailors care to individual needs, including activities, meaningful engagement, and responsiveness to changing circumstances. The home's dementia specialism suggests it should be providing adapted, individual approaches rather than a one-size-fits-all programme. However, the published inspection summary includes no detail about what activities are offered, whether there is a dedicated activities coordinator, how individual needs are identified and met, or what provision exists for residents who cannot participate in group activities.","quotes":[],"family_meaning":"Our family review data shows that activities and engagement account for 21.4% of weighted themes in positive family reviews, and resident happiness u2014 contentment and settled wellbeing u2014 contributes 27.1%. Families notice whether their parent seems engaged and purposeful, or whether they spend long periods sitting without stimulation. Good Practice research highlights that for people with dementia, structured one-to-one engagement u2014 including everyday tasks like folding, sorting, or tending plants u2014 is often more meaningful than formal group activities, and prevents the distress that can come from boredom and disorientation. With a 25-bed home, there is an opportunity for a more personal, tailored approach u2014 ask specifically what your parent's day would look like.","evidence_base":"The Leeds Beckett evidence review identifies Montessori-based and task-continuity approaches u2014 where people with dementia engage in familiar, purposeful activities that draw on long-term memory u2014 as among the strongest evidence-based interventions for wellbeing and reduced agitation in residential care.","watch_out":"Ask: 'If my mum finds group activities overwhelming, what would a typical Tuesday look like for her?' A good answer describes specific one-to-one time, not just the group timetable. Ask to see the activity schedule for the past two weeks, not just the planned one."}

  Verified by inspector

• Is the home well-led?

  Requires improvement

  {"found":"The Well-Led domain received a Requires Improvement rating u2014 the only domain where Moor House fell short of the Good standard. This domain covers management visibility, governance systems, staff culture, accountability, and whether the home learns from problems. The registered manager is Mrs Teresa Hayley Lawrence and the nominated individual is Mr Sean Hurden. The published inspection summary does not specify what the governance concerns were, how significant they are, or what actions the provider has committed to taking. This absence of detail is itself a concern for families making a decision based on this inspection.","quotes":[],"family_meaning":"Leadership quality is the single most important predictor of a care home's trajectory u2014 whether it is improving or declining. Our family review data shows that management and communication with families account for 23.4% and 11.5% of weighted family themes respectively, and Good Practice research consistently finds that leadership stability and a culture where staff can raise concerns are the foundations of consistently good care. A Requires Improvement in Well-Led does not mean your parent would be unsafe u2014 the Good Safe rating provides reassurance on that u2014 but it does mean the systems that should catch problems early and drive continuous improvement were found to be inadequate at the time of inspection. This inspection is now over two years old, and you need to ask what has changed.","evidence_base":"The IFF Research and Leeds Beckett evidence review (2026) found that leadership stability u2014 a consistent, visible manager who staff trust and can approach with concerns u2014 is one of the strongest predictors of sustained quality in dementia residential care, and that governance failures at leadership level typically surface in frontline care within six to twelve months.","watch_out":"Ask the manager directly: 'The 2023 inspection rated Well-Led as Requires Improvement u2014 what specifically were the concerns, and what has changed since then?' A confident, transparent answer with specific examples of what was fixed is reassuring. Reluctance to discuss it, or a vague response, would be a significant concern."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Moor House provides residential care for adults over 65, with particular expertise in dementia care. They also support younger adults who need residential care services.. Gaps or open questions remain on For residents living with dementia, the team brings that same consistent kindness to specialized care approaches. The focus remains on maintaining dignity and engagement, adapting activities and daily routines to each person's needs and abilities. — areas worth probing directly during a visit.