Jubilee House Care Home – Care UK
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds48
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Mental health conditions, Physical disabilities
- Last inspected2020-03-21
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STAGE 4 — RESEARCHING CARE HOMES
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Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Visitors describe walking into a genuinely cheerful atmosphere where staff are quick with a friendly word. People notice how the team actively encourages residents to take part in activities and events, creating moments of real connection throughout the day.
The eight family priority themes
- Staff warmth90
- Compassion & dignity92
- Cleanliness75
- Activities & engagement88
- Food quality70
- Healthcare75
- Management & leadership88
- Resident happiness85
What inspectors found
Inspected 2020-03-21
Is this home safe?
Is the care effective?
Effective was rated Good at the April 2024 inspection. This covers training, care planning, healthcare access, and nutrition. The home lists dementia as a specialism alongside learning disabilities and mental health conditions, which requires staff to hold a broad range of competencies. A Good rating indicates inspectors were broadly satisfied with training and care planning, though the published summary does not record specific detail on dementia training content, GP access arrangements, or how food quality and dietary needs are managed.Is this home caring?
Caring was rated Outstanding at the April 2024 inspection. This is the highest rating available and requires inspectors to have found strong, specific evidence of staff treating people with genuine warmth, dignity, and respect. The inspection would have assessed how staff communicate with people living with dementia, whether people's independence is promoted, and whether interactions feel unhurried and person-led. The published summary does not reproduce the specific observations or quotes that led to this rating, but Outstanding in Caring is awarded to a small minority of homes.Is the home responsive?
Responsive was rated Outstanding at the April 2024 inspection. This domain covers activities, individualisation of care, how the home responds to changing needs, and end-of-life planning. Outstanding in Responsive requires inspectors to have found specific evidence of meaningful, tailored engagement going beyond a standard group activity programme. The home serves people with a wide range of needs including dementia and mental health conditions, which makes individualised responsiveness particularly important. The published summary does not reproduce the specific activities or examples inspectors observed.Is the home well-led?
Well-led was rated Outstanding at the April 2024 inspection. The registered manager is Mr Nealsen Veerasawmy, with Ms Rachel Louise Harvey as the nominated individual. Outstanding in Well-led requires inspectors to have found strong, specific evidence of visible leadership, a positive staff culture, effective governance, and a clear commitment to continuous improvement. The home is operated by Care UK Community Partnerships Ltd, a large provider, and the registered manager is named in the published record, suggesting stability at the point of inspection. The published summary does not include specific governance examples.
Source: CQC inspection report →
What the evidence base says
The team at Jubilee House supports residents with various needs, including dementia, learning disabilities, mental health conditions and physical disabilities. They welcome both younger adults under 65 and older residents. For those living with dementia, the friendly approach here seems to help residents feel comfortable joining in with activities and social events. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Jubilee House achieved an Outstanding overall rating at its most recent inspection, with Outstanding awarded specifically for Caring, Responsive, and Well-led domains. The score reflects strong specific evidence in the areas families care about most, particularly staff warmth and compassion, tempered by the absence of detailed written evidence in several practical areas such as food, night staffing, and cleanliness.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Visitors describe walking into a genuinely cheerful atmosphere where staff are quick with a friendly word. People notice how the team actively encourages residents to take part in activities and events, creating moments of real connection throughout the day.
What inspectors have recorded
How it sits against good practice
Early signs suggest new residents settle in well here, finding their place in this sociable community.
Worth a visit
Jubilee House in Godalming was rated Outstanding overall at its most recent inspection in April 2024, with Outstanding awarded in three of the five domains: Caring, Responsive, and Well-led. Safe and Effective were both rated Good. This is the highest rating available and places Jubilee House in a small minority of care homes nationally. The home is run by Care UK Community Partnerships Ltd and supports people with a wide range of needs including dementia, learning disabilities, mental health conditions, and physical disabilities across 48 beds. The main uncertainty here is that the published inspection summary is brief and does not contain the detailed evidence behind the ratings. You cannot yet read the full report narrative for the April 2024 inspection, which limits what can be confirmed about specifics such as food quality, night staffing ratios, agency use, and the dementia environment. When you visit, ask the manager to show you the actual staffing rota from a recent week, ask what one-to-one activities are available for someone who cannot join a group, and spend time observing how staff interact with people who live with dementia in corridors and communal spaces.
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In Their Own Words
How Jubilee House Care Home – Care UK describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where friendly staff make every day feel like a celebration
Dedicated nursing home Support in Godalming
There's something special happening at Jubilee House in Godalming, where staff seem to genuinely enjoy bringing smiles to residents' faces. This South East care home creates an atmosphere where social events and everyday moments blend into something warmer than you might expect. Families visiting here often comment on how naturally the team encourages everyone to join in.
Who they care for
The team at Jubilee House supports residents with various needs, including dementia, learning disabilities, mental health conditions and physical disabilities. They welcome both younger adults under 65 and older residents.
For those living with dementia, the friendly approach here seems to help residents feel comfortable joining in with activities and social events.
“Early signs suggest new residents settle in well here, finding their place in this sociable community.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Jubilee House achieved an Outstanding overall rating at its most recent inspection, with Outstanding awarded specifically for Caring, Responsive, and Well-led domains. The score reflects strong specific evidence in the areas families care about most, particularly staff warmth and compassion, tempered by the absence of detailed written evidence in several practical areas such as food, night staffing, and cleanliness.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Visitors describe walking into a genuinely cheerful atmosphere where staff are quick with a friendly word. People notice how the team actively encourages residents to take part in activities and events, creating moments of real connection throughout the day.
What inspectors have recorded
How it sits against good practice
Early signs suggest new residents settle in well here, finding their place in this sociable community.
Worth a visit
Jubilee House in Godalming was rated Outstanding overall at its most recent inspection in April 2024, with Outstanding awarded in three of the five domains: Caring, Responsive, and Well-led. Safe and Effective were both rated Good. This is the highest rating available and places Jubilee House in a small minority of care homes nationally. The home is run by Care UK Community Partnerships Ltd and supports people with a wide range of needs including dementia, learning disabilities, mental health conditions, and physical disabilities across 48 beds. The main uncertainty here is that the published inspection summary is brief and does not contain the detailed evidence behind the ratings. You cannot yet read the full report narrative for the April 2024 inspection, which limits what can be confirmed about specifics such as food quality, night staffing ratios, agency use, and the dementia environment. When you visit, ask the manager to show you the actual staffing rota from a recent week, ask what one-to-one activities are available for someone who cannot join a group, and spend time observing how staff interact with people who live with dementia in corridors and communal spaces.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Jubilee House Care Home – Care UK measures up against the other homes you’re considering. Free account.
In Their Own Words
How Jubilee House Care Home – Care UK describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where friendly staff make every day feel like a celebration
Dedicated nursing home Support in Godalming
There's something special happening at Jubilee House in Godalming, where staff seem to genuinely enjoy bringing smiles to residents' faces. This South East care home creates an atmosphere where social events and everyday moments blend into something warmer than you might expect. Families visiting here often comment on how naturally the team encourages everyone to join in.
Who they care for
The team at Jubilee House supports residents with various needs, including dementia, learning disabilities, mental health conditions and physical disabilities. They welcome both younger adults under 65 and older residents.
For those living with dementia, the friendly approach here seems to help residents feel comfortable joining in with activities and social events.
“Early signs suggest new residents settle in well here, finding their place in this sociable community.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
