Jubilee House Care Home – Care UK

What families say

Visitors describe walking into a genuinely cheerful atmosphere where staff are quick with a friendly word. People notice how the team actively encourages residents to take part in activities and events, creating moments of real connection throughout the day.

Based on 13 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth90
• Compassion & dignity92
• Cleanliness75
• Activities & engagement88
• Food quality70
• Healthcare75
• Management & leadership88
• Resident happiness85

What inspectors found

Inspected 2020-03-21 · Report published 2020-03-21 · Inspected 4 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"Safe was rated Good at the April 2024 inspection. This indicates inspectors found adequate safeguarding arrangements, medicines management, and staffing levels, without the specific concerns that would lead to a lower rating. The home supports a complex mix of needs including dementia, mental health conditions, and physical disabilities across 48 beds, which places particular demands on safe practice. The published summary does not include specific detail on night staffing numbers, agency use, or falls management.","quotes":[],"family_meaning":"A Good rating for safety means inspectors did not find anything that seriously concerned them. For your parent, that is a meaningful baseline. However, the Good Practice evidence from the Leeds Beckett rapid review (61 studies) consistently identifies night staffing as the point where safety most often slips in care homes, and agency reliance as a key factor that undermines consistency. Neither is covered in the published summary here. Until you can read the full report, treat the Good rating as a floor, not a ceiling, and ask specifically about overnight staffing before you decide.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that night staffing ratios and agency staff reliance are among the strongest predictors of safety incidents in care homes, yet both are frequently under-scrutinised in standard inspection summaries.","watch_out":"Ask the manager to show you the actual staffing rota for the dementia unit for the last two weeks, including nights. Count how many shifts were covered by permanent staff versus agency workers, and ask what the minimum number of staff on duty overnight is for 48 residents."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"Effective was rated Good at the April 2024 inspection. This covers training, care planning, healthcare access, and nutrition. The home lists dementia as a specialism alongside learning disabilities and mental health conditions, which requires staff to hold a broad range of competencies. A Good rating indicates inspectors were broadly satisfied with training and care planning, though the published summary does not record specific detail on dementia training content, GP access arrangements, or how food quality and dietary needs are managed.","quotes":[],"family_meaning":"For your parent, Effective being rated Good means inspectors were satisfied that staff broadly know what they are doing across training, care plans, and health monitoring. Food quality is one of the themes families mention most in our review data, appearing in 20.9% of positive reviews, yet it is not specifically addressed in the published findings here. The Good Practice evidence base highlights care plans as living documents that should be regularly updated with family input. Ask directly how often your parent's care plan would be reviewed and whether you would be invited to contribute.","evidence_base":"The Leeds Beckett rapid evidence review found that care plans functioning as genuine living documents, regularly reviewed with family involvement, are a key marker separating good from outstanding effective care in homes supporting people with dementia.","watch_out":"Ask the manager how often care plans are formally reviewed and whether families are routinely invited to attend those reviews. Also ask to see the menu for the coming week and whether the home can accommodate specific dietary preferences or cultural requirements."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"Caring was rated Outstanding at the April 2024 inspection. This is the highest rating available and requires inspectors to have found strong, specific evidence of staff treating people with genuine warmth, dignity, and respect. The inspection would have assessed how staff communicate with people living with dementia, whether people's independence is promoted, and whether interactions feel unhurried and person-led. The published summary does not reproduce the specific observations or quotes that led to this rating, but Outstanding in Caring is awarded to a small minority of homes.","quotes":[],"family_meaning":"Staff warmth is the single most important theme in our family review data, mentioned in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. An Outstanding rating for Caring means inspectors saw evidence of exactly the things families value most. When you visit, look for whether staff use your parent's preferred name without being prompted, whether they sit at eye level when talking to someone with dementia, and whether interactions feel unhurried even when the home is busy. These are the observable signals behind an Outstanding Caring rating.","evidence_base":"The Good Practice evidence base highlights that non-verbal communication, including eye contact, pace, and physical positioning, matters as much as words for people living with dementia, and that staff who demonstrate these behaviours consistently have typically received both strong training and strong management support.","watch_out":"During your visit, spend at least 20 minutes observing a communal area without speaking to staff. Count how many times staff sit down or crouch to speak to a resident at their level, and notice whether any interaction feels rushed. This is the clearest real-time indicator of whether Outstanding Caring is a lived reality."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"Responsive was rated Outstanding at the April 2024 inspection. This domain covers activities, individualisation of care, how the home responds to changing needs, and end-of-life planning. Outstanding in Responsive requires inspectors to have found specific evidence of meaningful, tailored engagement going beyond a standard group activity programme. The home serves people with a wide range of needs including dementia and mental health conditions, which makes individualised responsiveness particularly important. The published summary does not reproduce the specific activities or examples inspectors observed.","quotes":[],"family_meaning":"Activities and resident happiness together account for nearly half of positive family review mentions in our data. An Outstanding Responsive rating is encouraging, but the Good Practice evidence base is clear that group activities alone are not enough for people in later-stage dementia. What matters is one-to-one engagement, familiar everyday tasks, and activities shaped around each person's history. Ask the home specifically what would happen for your parent on a day when they could not or would not join a group session.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based approaches and everyday household task engagement are among the most effective interventions for people with moderate to advanced dementia, and that homes rated Outstanding for responsiveness typically demonstrate these alongside, not instead of, group activities.","watch_out":"Ask to see the activity schedule from the past two weeks and then ask what happened on those days for someone who was not able to join the group. The gap between the planned schedule and the reality for someone with advanced dementia is the most important thing to understand."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"Well-led was rated Outstanding at the April 2024 inspection. The registered manager is Mr Nealsen Veerasawmy, with Ms Rachel Louise Harvey as the nominated individual. Outstanding in Well-led requires inspectors to have found strong, specific evidence of visible leadership, a positive staff culture, effective governance, and a clear commitment to continuous improvement. The home is operated by Care UK Community Partnerships Ltd, a large provider, and the registered manager is named in the published record, suggesting stability at the point of inspection. The published summary does not include specific governance examples.","quotes":[],"family_meaning":"Management quality is mentioned in 23.4% of positive family reviews, and the Good Practice evidence base is clear that leadership stability is one of the strongest predictors of a home's quality trajectory over time. An Outstanding Well-led rating means inspectors were satisfied that whoever is in charge has built a culture where staff feel supported and where problems are identified and addressed rather than hidden. When you visit, ask how long the current registered manager has been in post and whether they are usually on site during the working week.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that registered manager tenure and visibility are among the most reliable predictors of sustained quality in care homes, with homes experiencing frequent management changes showing measurable declines in care quality within six to twelve months.","watch_out":"Ask the manager directly how long they have been in post at Jubilee House and whether they plan to stay. Also ask how many staff have left in the past 12 months. High turnover even under good leadership can undermine the consistency that an Outstanding rating promises."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team at Jubilee House supports residents with various needs, including dementia, learning disabilities, mental health conditions and physical disabilities. They welcome both younger adults under 65 and older residents.. Gaps or open questions remain on For those living with dementia, the friendly approach here seems to help residents feel comfortable joining in with activities and social events. — areas worth probing directly during a visit.