Hazeldell Residential Home

What families say

Visitors notice the peaceful atmosphere that runs through Hazeldell. It's the kind of place where residents seem content and the pace of life feels unhurried.

Based on 6 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement55
• Food quality55
• Healthcare65
• Management & leadership75
• Resident happiness68

What inspectors found

Inspected 2020-02-28 · Report published 2020-02-28 · Inspected 2 times in the last three years

• Is this home safe?

  Good

  {"found":"The home was rated Good for Safe at the January 2020 inspection, an improvement from its previous Requires Improvement rating in this domain. The published summary does not record specific observations about staffing ratios, medicines management, falls logging, or infection control procedures. The improvement in rating suggests the home addressed whatever concerns existed at the previous inspection. The home supports people living with dementia, which means safe environments and consistent staffing matter considerably.","quotes":[],"family_meaning":"A move from Requires Improvement to Good in Safety is meaningful: it means inspectors were previously worried and the home acted on those concerns. However, because the last inspection was in January 2020, you cannot rely on this rating alone to tell you what safety looks like today. Our family review data shows that staff attentiveness accounts for around 14% of what families mention positively, and night staffing is where Good Practice research consistently identifies the greatest risk. For a 42-bed home with a dementia specialism, you should ask specifically about overnight carer numbers before making a decision.","evidence_base":"The Good Practice in Dementia Care evidence base (IFF Research and Leeds Beckett University, 61 studies, March 2026) identifies night staffing as the point at which safety most commonly deteriorates in residential care. Consistent, known faces on overnight shifts reduce anxiety and falls risk for people living with dementia.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count the number of permanent carers versus agency staff on night shifts, and ask what the minimum overnight cover is for the full 42-bed home."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The home was rated Good for Effective at the January 2020 inspection, again an improvement from the previous rating. This domain covers care plans, dementia training, healthcare access, and food quality. The published summary does not describe the content of care plans, how often they are reviewed, what dementia training staff receive, or how GP access is arranged. Dementia is listed as a specialism, which suggests the home presents itself as equipped to support people at various stages of cognitive decline.","quotes":[],"family_meaning":"Food quality accounts for around 20.9% of what families mention positively in our review data, and healthcare access accounts for a further 20.2%. Neither is described in specific terms in this inspection, so you are relying on a domain rating rather than observed detail. Good Practice research consistently identifies care plans as living documents that should be updated after any significant change in your parent's condition, not just annually. Ask specifically how care plans are kept current and whether families are invited to contribute to reviews.","evidence_base":"The Good Practice evidence base identifies regular, family-inclusive care plan reviews as a key quality marker. Homes where families contribute to care plans show better outcomes for people living with dementia, including lower rates of unplanned hospital admission.","watch_out":"Ask the manager how often your parent's care plan would be reviewed and whether you would be contacted if something changed. Then ask to see an example of how the home records a change in a resident's health or preferences in the plan."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The home was rated Good for Caring at the January 2020 inspection. This domain covers staff warmth, dignity, privacy, and whether people are treated as individuals. The published summary contains no specific inspector observations from this domain, no quotes from residents or relatives, and no examples of how staff interact with people on the floor. The Good rating means inspectors were satisfied, but the level of detail available is limited.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of positive family reviews in our data, mentioned in 57.3% of positive responses, and compassion and dignity account for a further 55.2%. These are the things families care about most, and they are precisely the things you need to observe yourself because a five-year-old Good rating cannot tell you what today's staff are like. Good Practice research highlights that non-verbal communication, tone of voice, unhurried movement, and knowing a person's preferred name, matters as much as formal care delivery for people living with dementia.","evidence_base":"The Good Practice evidence base confirms that person-led care, where staff know individual histories, preferences, and communication styles, produces measurably better wellbeing outcomes for people living with dementia, even at advanced stages.","watch_out":"On your visit, watch what happens in a corridor or communal area when a member of staff passes your parent's potential future neighbour. Does the staff member stop, make eye contact, use a name, and move without hurry? Or do they walk past? That interaction tells you more than any rating."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The home was rated Good for Responsive at the January 2020 inspection, covering activities, individuality, and end-of-life care. The published summary does not describe the activity programme, how one-to-one engagement is provided for people who cannot join groups, or how the home plans for end of life. The home lists dementia as a specialism, which should mean the activity offer is adapted for people at different stages of cognitive decline, but this is not confirmed by the available report.","quotes":[],"family_meaning":"Activities account for 21.4% of what families mention positively, and resident happiness accounts for a further 27.1%, in our review data. Good Practice research is clear that group activities alone are insufficient for people living with dementia, particularly at more advanced stages. One-to-one engagement, including everyday tasks like folding, gardening, or simple cooking, provides the kind of purposeful activity that supports wellbeing when group settings become overwhelming. This inspection does not tell you whether Hazeldell provides this.","evidence_base":"The Good Practice evidence base identifies Montessori-based and task-focused individual activity approaches as significantly more effective than passive group entertainment for people living with moderate to advanced dementia. Homes that rely primarily on group activities leave a portion of residents without meaningful engagement.","watch_out":"Ask the activities coordinator to describe a typical week for a resident who finds group sessions too noisy or confusing. If the answer focuses mainly on group activities, ask what they would do differently for your parent specifically."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The home was rated Good for Well-led at the January 2020 inspection, another improvement from the previous Requires Improvement rating. A named registered manager, Mrs Emma Louise Watson, is confirmed as in post, alongside a nominated individual, Mr Karn Inder Sohal. The published summary does not describe management visibility, staff culture, governance processes, or how the home handles complaints. The improvement trajectory across all five domains suggests leadership drove a meaningful turnaround between inspections.","quotes":[],"family_meaning":"Management and leadership accounts for 23.4% of positive family reviews, and Good Practice research is clear that leadership stability predicts quality over time. The fact that this home improved across all domains simultaneously suggests the manager had a genuine grip on the issues. However, that improvement was recorded five years ago. Staff turnover in the sector is high, and a manager who was effective in 2020 may or may not still be in post. Communication with families accounts for 11.5% of positive reviews in our data, and this inspection tells you nothing about how the home keeps families informed.","evidence_base":"The Good Practice evidence base identifies manager tenure and leadership stability as among the strongest predictors of sustained care quality. Homes that achieve improvement and then maintain it typically have a visible manager known by name to residents, relatives, and staff.","watch_out":"Ask whether Mrs Watson is still the registered manager and how long she has been in post. Then ask how the home would contact you if your parent had a fall, a health change, or a difficult day. A confident, specific answer suggests communication is taken seriously."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Hazeldell provides residential care for adults both under and over 65, with particular experience in dementia support.. Gaps or open questions remain on The home's calm environment can be especially valuable for residents with dementia. Staff understand the importance of creating a settled, predictable atmosphere that helps people feel secure. — areas worth probing directly during a visit.