Green Park Nursing Home

What families say

Families describe watching their relatives come back to life here — joining in with visiting toddler groups, rediscovering old interests, finding new ways to connect. The therapeutic atmosphere seems to help people with dementia recover abilities everyone thought were lost. Staff create genuine moments of dignity even during the most challenging transitions.

Based on 24 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth65
• Compassion & dignity65
• Cleanliness60
• Activities & engagement55
• Food quality55
• Healthcare55
• Management & leadership45
• Resident happiness60

What inspectors found

Inspected 2021-05-14 · Report published 2021-05-14 · Inspected 4 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"Safe was rated Requires Improvement at the August 2025 inspection. This means inspectors identified areas where risks to the people living here were not being managed well enough to meet the required standard. The published summary does not specify whether the concerns relate to medicines management, falls prevention, staffing levels, infection control, or another area. For a 103-bed home with a dementia specialism, any gap in safety oversight is significant because many residents may not be able to report problems themselves.","quotes":[],"family_meaning":"A Requires Improvement rating for Safe is the finding that should weigh most heavily in your decision. Good Practice research consistently shows that night staffing is where safety most often slips in nursing homes, and that heavy reliance on agency staff undermines the consistency of care that people with dementia particularly need. At 103 beds, this is a large home, and you need to know specifically how many permanent nurses and carers are on duty overnight. The fact that the overall rating has improved from Requires Improvement to Good suggests things are moving in the right direction, but Safe remaining at Requires Improvement means the improvement is not yet complete.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that learning from incidents, including falls and medication errors, is one of the clearest markers of a home that is genuinely improving. Ask the manager to describe a specific incident from the last three months and what changed as a result.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not the template. Count how many shifts were covered by agency or bank staff rather than permanent employees, and ask specifically how many nurses are on duty between 10pm and 6am on the dementia unit."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"Effective was rated Good at the August 2025 inspection. This domain covers whether staff have the right training, whether care plans are detailed and kept up to date, whether residents get good access to healthcare professionals, and whether food meets individual needs. A Good rating here is reassuring, but the published summary does not include the specific observations or testimony that would allow a more detailed assessment of what is working well.","quotes":[],"family_meaning":"A Good rating for Effective is a positive signal, particularly because this domain includes dementia-specific training and care planning. Our review data shows that families consistently rate healthcare access, covering GP visits, medication reviews, and specialist input, as one of the most important factors in their satisfaction (healthcare accounts for 20.2% of positive review themes). The Good Practice evidence base also emphasises that care plans should be living documents reviewed regularly with family input, not paperwork completed at admission and rarely revisited. Because the published findings do not give specific detail, ask the home directly how often care plans are reviewed and whether you would be invited to contribute.","evidence_base":"The Good Practice evidence review found that dementia training quality varies widely even within homes rated Good. Ask what specific dementia training all staff, including night staff and domestic staff, have completed and when it was last updated.","watch_out":"Ask to see a redacted example of a current care plan and check whether it includes the person's preferred name, daily routines, communication preferences, and what they find distressing. A plan that reads like a medical summary rather than a portrait of the individual is a warning sign."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"Caring was rated Good at the August 2025 inspection. This domain covers whether staff treat residents with warmth and respect, whether people's dignity and privacy are protected, and whether care is given at the person's pace rather than the home's timetable. A Good rating here is one of the more meaningful findings because inspectors directly observe staff interactions during an inspection visit. The published summary does not include specific quotes or observations from this inspection.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. A Good rating for Caring suggests inspectors saw evidence of respectful, unhurried interactions, though without the specific detail it is not possible to say how consistently this was observed across different times of day or in different parts of a 103-bed building. For a parent with dementia, non-verbal communication, tone of voice, eye contact, and pace, matters as much as spoken care. The Good Practice evidence confirms this: person-led care depends on staff knowing the individual well enough to read subtle signals of distress or contentment.","evidence_base":"The Good Practice evidence review found that in homes where staff knew residents' personal histories and preferences in detail, residents showed lower levels of distress and higher engagement. Ask how this information is gathered and whether it is shared with all staff, including those on night shifts.","watch_out":"When you visit, watch what happens when a member of staff passes your parent's room or encounters a resident in the corridor. Do they make eye contact, use the person's name, and slow down? Or do they walk past without acknowledgement? This is the most reliable observable signal of a caring culture."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"Responsive was rated Good at the August 2025 inspection. This domain looks at whether the home tailors care to individual needs, whether there is a meaningful activities programme, whether complaints are handled properly, and whether end-of-life care is planned. A Good rating here is relevant for a home with a dementia specialism because it suggests some attention to individual variation in needs and interests. The published summary provides no specific detail on activities, complaints, or individual care.","quotes":[],"family_meaning":"Activities and engagement account for 21.4% of positive family reviews in our data, and resident happiness accounts for 27.1%. A Good rating for Responsive suggests the home is doing something right in this area, but the detail matters enormously for a parent with dementia. Group activities in a lounge may suit some residents and be entirely unsuitable for others. The Good Practice evidence base highlights that Montessori-based and household-task approaches, where a person with dementia helps to fold laundry, arrange flowers, or set a table, can provide meaningful engagement for people who cannot join structured group sessions. Ask specifically what is offered one to one.","evidence_base":"The Good Practice evidence review found that tailored individual activity, rather than group-only programming, is strongly associated with lower agitation and better wellbeing in people with moderate to advanced dementia. A home that only offers group sessions is not fully meeting the needs of this population.","watch_out":"Ask to see last week's actual activity record for a resident with moderate dementia, not the planned weekly schedule. Check whether any one-to-one activity is recorded, and ask what happens on days when the activities co-ordinator is off sick or on leave."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"Well-led was rated Requires Improvement at the August 2025 inspection, alongside Safe. This means inspectors found that the management and governance of the home did not meet the required standard. Effective leadership is particularly important in a large, 103-bed nursing home with a dementia specialism because good oversight is what makes the difference between a problem being caught early and a problem being missed for months. The published summary names the nominated individual as Mr Hayden Knight but does not give detail on the registered manager or specific governance failures.","quotes":[],"family_meaning":"Management and leadership account for 23.4% of positive family reviews in our data, and Good Practice research consistently finds that leadership stability is one of the strongest predictors of a home's quality trajectory. A Requires Improvement here, combined with Requires Improvement for Safe, is a meaningful concern. It raises questions about whether the right oversight systems are in place and whether staff feel confident raising concerns. The improvement from the previous overall Requires Improvement rating to Good shows some positive momentum, but a Requires Improvement in Well-led means the governance foundations are not yet secure.","evidence_base":"The Good Practice evidence review found that homes where front-line staff felt able to speak up about concerns without fear of reprisal had significantly better safety outcomes. Ask the manager how they find out about problems on the floor, and ask a member of staff (when the manager is not present) what happens when they raise a concern.","watch_out":"Ask the manager directly how long they have been in post at this home, and ask what the two most significant improvements they have made in the last six months are. A manager who can answer this with specific examples is a better sign than one who speaks in general terms about commitment to quality."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults over 65, with particular expertise in dementia care through their dedicated Reconnect unit.. Gaps or open questions remain on The Reconnect unit specialises in supporting people with rare or complex dementia presentations. Through structured activities and consistent staff relationships, residents often regain social abilities and engagement that families thought were gone forever. — areas worth probing directly during a visit.