Evendine House Care Home

What families say

Based on 2 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth62
• Compassion & dignity62
• Cleanliness62
• Activities & engagement58
• Food quality55
• Healthcare58
• Management & leadership65
• Resident happiness60

What inspectors found

Inspected 2019-05-08 · Report published 2019-05-08 · Inspected 2 times in the last three years

• Is this home safe?

  Good

  {"found":"The inspection rated Safe as Good, representing an improvement from the previous inspection's concerns. No specific safety failures, falls patterns, medication errors, or infection control issues are referenced in the available report text. The home is registered for 20 beds, which is a small size u2014 a factor that typically supports closer staff awareness of individual residents. No concerns about staffing levels were flagged. The improvement to Good suggests that whatever prompted the previous Requires Improvement rating in this domain has been addressed.","quotes":[],"family_meaning":"A Good Safety rating after a period of Requires Improvement is genuinely reassuring u2014 it means inspectors looked specifically at what had gone wrong and were satisfied it had been corrected. For a parent living with dementia, night-time is where safety risks are highest: falls, disorientation, and distress all increase after dark, and Good Practice research consistently shows this is where staffing cuts hit hardest. The small size of Evendine House u2014 just 20 beds u2014 is a structural advantage here, as staff are less likely to be spread thin across a large building. However, the inspection is now more than five years old, and you should verify current arrangements directly, particularly around agency staff use, which the DCC family review data shows families consistently flag as a source of inconsistency and uncertainty.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that night staffing ratios and agency staff reliance are among the strongest predictors of safety incidents in dementia care settings u2014 consistent staffing at night allows staff to recognise when someone is 'not themselves' before a situation escalates.","watch_out":"When you visit, ask: 'How many staff are on duty overnight, and how many of those are permanent employees rather than agency?' A home confident in its safety will answer this without hesitation and without rounding up the number."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain is rated Good, covering training, care planning, healthcare access, and nutritional care. The home specialises in dementia, which implies a baseline expectation of dementia-specific knowledge among staff. No detail is available in the published report about the content of dementia training, how frequently care plans are reviewed, or how GP and specialist health services are accessed. The Good rating suggests inspectors were satisfied these elements were in place, but without specific observations or evidence it is not possible to describe what 'effective' looks like in practice at this home.","quotes":[],"family_meaning":"For your mum or dad living with dementia, 'effective' care is not just about giving the right medication at the right time u2014 it is about staff understanding how dementia changes communication, behaviour, and pain expression. The Good Practice evidence base is clear that dementia training needs to be specific and regularly refreshed, not a one-off induction module. Care plans should be living documents that change as your parent's needs change, and families should be actively involved in reviewing them. The 20.9% weight that family reviewers give to food quality u2014 the second-highest in the Effective category u2014 reflects a truth: how a home approaches mealtimes tells you a great deal about how genuinely it understands dementia care, including texture modification, prompting, and the social importance of eating together.","evidence_base":"The Leeds Beckett rapid evidence review identified care plan co-production with families as a key marker of effective dementia care u2014 homes where families contribute to and regularly review care plans produce better outcomes for people with dementia than those where plans are written and filed without family input.","watch_out":"Ask to see your parent's draft care plan structure and ask: 'How often is it formally reviewed, and how would you involve me in that process?' If the answer is 'annually' or 'when something changes,' press for more detail u2014 best practice is at least quarterly for someone living with dementia."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain is rated Good, which covers staff warmth, dignity, respect, and independence. This is the domain families weight most heavily in the DCC review data, with staff warmth (57.3%) and compassion and dignity (55.2%) the two highest-weighted themes of all eight measured. No direct quotes from residents or relatives are available in the published inspection text, and no specific inspector observations about staff interactions u2014 preferred names used, unhurried pace, response to distress u2014 are reproduced. The Good rating is meaningful but the absence of specific detail limits what can be verified independently.","quotes":[],"family_meaning":"A Good Caring rating tells you inspectors did not witness neglect, dismissiveness, or undignified treatment u2014 which matters. But it does not tell you whether staff know your dad's preferred name, whether they sit with him during a moment of distress rather than moving on to the next task, or whether they understand that a person with dementia who can no longer say 'I'm cold' or 'I'm in pain' will communicate those things differently. The DCC family review data is unambiguous: warmth and compassion are what families remember and what they value above everything else. When you visit, watch the corridor interactions u2014 not the formal meeting with the manager. A warm home is visible in the unscripted moments.","evidence_base":"The IFF Research and Leeds Beckett review found that non-verbal communication u2014 touch, eye contact, tone of voice, and unhurried pace u2014 is as important as verbal interaction for people living with moderate to advanced dementia, and that staff who are trained specifically in this communicate meaningfully with residents even when language has largely been lost.","watch_out":"During your visit, watch how staff address your parent or other residents in passing u2014 do they use names, make eye contact, and pause rather than rushing past? Ask a staff member: 'What do you know about [parent's name]'s life before they came here?' Their answer will tell you whether care is genuinely person-centred."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain is rated Good, covering activities, engagement, individuality, and end-of-life care. No specific activities, timetables, resident engagement observations, or end-of-life care arrangements are described in the available inspection text. The Good rating implies inspectors found the home was responding to individual needs and preferences, but without detail it is not possible to describe what the activity offer looks like, how it is tailored for people with advanced dementia, or how families are kept informed and involved.","quotes":[],"family_meaning":"For your parent, 'having a life' in a care home is not about keeping busy u2014 it is about feeling known, purposeful, and connected. The Good Practice evidence base consistently shows that meaningful occupation for people with dementia need not look like organised group activities: it can be folding laundry, tending plants, looking at photographs, or simply having a conversation with someone who has time to listen. DCC family reviewers weight resident happiness at 27.1% u2014 the third-highest theme u2014 and activities at 21.4%. What both reflect is the same underlying question: does your mum have reasons to get up in the morning? A 20-bed home has the potential to offer genuinely individualised engagement, but only if there is sufficient staffing and a culture that sees this as core care rather than an optional extra.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based and sensory activity approaches, and engagement in familiar domestic tasks, are among the most effective interventions for wellbeing in people with dementia u2014 and that one-to-one engagement is critical for those who can no longer access group settings.","watch_out":"Ask: 'What would a typical Tuesday look like for my parent u2014 hour by hour u2014 including what happens if they don't want to join a group activity?' A home that can answer this in specific, individualised terms rather than reading from a generic activities timetable is demonstrating genuine responsiveness."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-Led domain is rated Good, with a named Registered Manager (Miss Kirsty Louise Peplow) and Nominated Individual (Mr Geoffrey Charles Butcher) identified in the registration record. The home's improvement from Requires Improvement to Good across all domains is a meaningful indicator of leadership effectiveness u2014 problems were identified and addressed. No detail is available about management visibility, staff culture, governance systems, or how the home handles complaints and feedback. The improvement trajectory is the most concrete positive indicator available.","quotes":[],"family_meaning":"Good leadership in a care home is not always visible to families on a first visit, but its effects are everywhere: in whether staff seem settled and confident, in whether the manager knows residents by name, and in whether the home has a culture where problems are raised and solved rather than hidden. The DCC review data shows families weight management and leadership at 23.4% u2014 and what they most often describe when they praise a well-led home is a manager who is present, responsive, and accessible rather than behind a closed office door. The improvement from Requires Improvement is genuinely encouraging: it suggests this is a home that can face difficulty and respond constructively. However, the inspection is now more than five years old, and leadership stability is one of the strongest predictors of quality trajectory u2014 you should ask how long the current manager has been in post.","evidence_base":"The IFF Research and Leeds Beckett review found that leadership stability u2014 specifically, manager tenure and staff turnover rates u2014 is among the strongest structural predictors of sustained quality in dementia care homes, with instability in leadership associated with regression even from previously Good ratings.","watch_out":"Ask the manager directly: 'How long have you been in post, and how has the staff team changed in the last 12 months?' High turnover or a recently arrived manager after a period of stability warrants further questions about what prompted the change and what the transition has meant for continuity of care."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team at Evendine House cares for residents over 65, with particular experience supporting those living with dementia. This combination of general residential care and dementia support helps families find the right level of care as needs change.. Gaps or open questions remain on For residents with dementia, the home provides specialist support within their residential care setting. The team understands the particular needs that come with memory loss and works to maintain each person's comfort and dignity. — areas worth probing directly during a visit.