Diagrama Healthcare Ltd
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds50
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Mental health conditions, Physical disabilities, Sensory impairment
- Last inspected2020-02-05
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STAGE 4 — RESEARCHING CARE HOMES
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Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe finding real comfort in how staff here adapt to residents' personal patterns, whether that's sleeping late or needing specific kinds of support. The atmosphere strikes that difficult balance — feeling homely and relaxed while maintaining proper care standards.
The eight family priority themes
- Staff warmth82
- Compassion & dignity90
- Cleanliness70
- Activities & engagement68
- Food quality60
- Healthcare70
- Management & leadership72
- Resident happiness75
What inspectors found
Inspected 2020-02-05
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the January 2020 inspection. This domain covers staff training, care planning, healthcare access, and nutrition. The published summary does not describe specific examples of care plans, GP access arrangements, dementia training content, or food quality. A Good rating indicates inspectors were satisfied with these areas, but no direct observations or quotes are recorded. The home lists dementia, mental health conditions, physical disabilities, and sensory impairment as registered specialisms, which implies the care model is intended to address complex needs.Is this home caring?
The Caring domain was rated Outstanding at the January 2020 inspection, the highest possible grade. This rating is awarded only when inspectors find specific, consistent evidence of dignified, compassionate, and person-centred care. It covers how staff treat residents moment to moment, whether privacy and independence are respected, and whether people are supported to make their own choices. The published summary does not reproduce the specific observations or quotes that led to this rating. An Outstanding Caring rating in a home that had previously been rated Requires Improvement represents a particularly notable achievement and suggests a genuine cultural shift in how staff treat the people who live there.Is the home responsive?
The Responsive domain was rated Good at the January 2020 inspection. This domain covers whether care is organised around individual needs and preferences, whether activities are meaningful and varied, and whether the home responds well to complaints and end-of-life needs. The published summary does not describe specific activities, complaint examples, or end-of-life care arrangements. The home's registered specialisms include dementia, mental health conditions, physical disabilities, and sensory impairment, which suggests the programme is intended to accommodate a wide range of needs and abilities.Is the home well-led?
The Well-led domain was rated Good at the January 2020 inspection, having previously been rated Requires Improvement. The registered manager at the time of inspection was Miss Sabina Rozalia Mach, and the nominated individual was Mr David McGuire. An improvement from Requires Improvement to Good in this domain indicates that governance systems, oversight, and leadership culture were strengthened between inspections. The published summary does not describe specific examples of management visibility, staff culture, or how the home handles complaints and incidents. A desk-based review in July 2023 found no evidence requiring reassessment of the rating.
Source: CQC inspection report →
What the evidence base says
The home provides specialist support for dementia, mental health conditions, physical disabilities and sensory impairments. They care for both younger adults under 65 and older residents. For those living with dementia, the team shows understanding of how to provide dignified, person-centred support that respects individual needs and preferences. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Edensor Care Centre scores well above average on the themes that matter most to families, particularly staff warmth and compassion, where inspectors awarded an Outstanding rating. Scores are lower in areas such as food quality and activities where the published inspection text provides little specific detail.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Families describe finding real comfort in how staff here adapt to residents' personal patterns, whether that's sleeping late or needing specific kinds of support. The atmosphere strikes that difficult balance — feeling homely and relaxed while maintaining proper care standards.
What inspectors have recorded
What stands out is the staff team's responsiveness when health concerns arise, with families noting swift and appropriate care during difficult moments. There's a good mix of experienced and newer team members who work well together, with noticeable improvements in professionalism over time.
How it sits against good practice
Edensor offers the kind of thoughtful care that helps families feel their loved ones are in safe, compassionate hands.
Worth a visit
Edensor Care Centre on Orwell Road, Clacton-on-Sea, was rated Good overall at its last inspection in January 2020, having improved from a previous Requires Improvement rating. The standout finding is an Outstanding rating for Caring, the highest possible grade, awarded only where inspectors find specific, consistent evidence of warmth, dignity, and genuine respect for the people living there. The remaining four domains, Safe, Effective, Responsive, and Well-led, were all rated Good, representing a broad and meaningful turnaround from the previous inspection. The main limitation for families reading this report is that the published summary is brief and does not record specific inspector observations, resident or relative quotes, or detail on staffing numbers, activities, food, or night cover. The inspection itself is now over five years old, which is a significant gap. A further review was carried out in July 2023 and no concerns were identified at that point, but that was a desk-based review rather than an on-site inspection. Before making a decision, visit in person, ask to see last week's staffing rota including night shifts, ask how many permanent staff work on the dementia unit, and if possible arrive at a mealtime to observe the atmosphere directly.
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In Their Own Words
How Diagrama Healthcare Ltd describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dignity meets genuine warmth through life's final chapters
Nursing home in Clacton On Sea: True Peace of Mind
When families need reassurance that their loved one will be truly cared for, Edensor Care Centre in Clacton On Sea offers something precious — staff who understand that good care means honouring each person's individual rhythms and needs. This Diagrama Healthcare home creates a setting that feels welcoming rather than clinical, where professional care comes with authentic warmth.
Who they care for
The home provides specialist support for dementia, mental health conditions, physical disabilities and sensory impairments. They care for both younger adults under 65 and older residents.
For those living with dementia, the team shows understanding of how to provide dignified, person-centred support that respects individual needs and preferences.
“Edensor offers the kind of thoughtful care that helps families feel their loved ones are in safe, compassionate hands.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Edensor Care Centre scores well above average on the themes that matter most to families, particularly staff warmth and compassion, where inspectors awarded an Outstanding rating. Scores are lower in areas such as food quality and activities where the published inspection text provides little specific detail.
Homes in East typically score 68–82.The three-lens summary
What families tell us
Families describe finding real comfort in how staff here adapt to residents' personal patterns, whether that's sleeping late or needing specific kinds of support. The atmosphere strikes that difficult balance — feeling homely and relaxed while maintaining proper care standards.
What inspectors have recorded
What stands out is the staff team's responsiveness when health concerns arise, with families noting swift and appropriate care during difficult moments. There's a good mix of experienced and newer team members who work well together, with noticeable improvements in professionalism over time.
How it sits against good practice
Edensor offers the kind of thoughtful care that helps families feel their loved ones are in safe, compassionate hands.
Worth a visit
Edensor Care Centre on Orwell Road, Clacton-on-Sea, was rated Good overall at its last inspection in January 2020, having improved from a previous Requires Improvement rating. The standout finding is an Outstanding rating for Caring, the highest possible grade, awarded only where inspectors find specific, consistent evidence of warmth, dignity, and genuine respect for the people living there. The remaining four domains, Safe, Effective, Responsive, and Well-led, were all rated Good, representing a broad and meaningful turnaround from the previous inspection. The main limitation for families reading this report is that the published summary is brief and does not record specific inspector observations, resident or relative quotes, or detail on staffing numbers, activities, food, or night cover. The inspection itself is now over five years old, which is a significant gap. A further review was carried out in July 2023 and no concerns were identified at that point, but that was a desk-based review rather than an on-site inspection. Before making a decision, visit in person, ask to see last week's staffing rota including night shifts, ask how many permanent staff work on the dementia unit, and if possible arrive at a mealtime to observe the atmosphere directly.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Diagrama Healthcare Ltd measures up against the other homes you’re considering. Free account.
In Their Own Words
How Diagrama Healthcare Ltd describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dignity meets genuine warmth through life's final chapters
Nursing home in Clacton On Sea: True Peace of Mind
When families need reassurance that their loved one will be truly cared for, Edensor Care Centre in Clacton On Sea offers something precious — staff who understand that good care means honouring each person's individual rhythms and needs. This Diagrama Healthcare home creates a setting that feels welcoming rather than clinical, where professional care comes with authentic warmth.
Who they care for
The home provides specialist support for dementia, mental health conditions, physical disabilities and sensory impairments. They care for both younger adults under 65 and older residents.
For those living with dementia, the team shows understanding of how to provide dignified, person-centred support that respects individual needs and preferences.
Management & ethos
What stands out is the staff team's responsiveness when health concerns arise, with families noting swift and appropriate care during difficult moments. There's a good mix of experienced and newer team members who work well together, with noticeable improvements in professionalism over time.
“Edensor offers the kind of thoughtful care that helps families feel their loved ones are in safe, compassionate hands.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
