Who they care for

The home cares for people with a range of needs including dementia, physical disabilities, and sensory impairments. The home welcomes both younger adults under 65 and older adults.

DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.

Who they care for

• {"_thumbnail_id":"373355","county":"Sussex","_county":"field_6984c81707f16","postcode":"TN33 9DB","_postcode":"field_6984c857ad520","headline":"Dedicated residential home Support in Battle","_headline":"field_6984c8d0ad52b","description":"Edendale Lodge is a care home near Battle in the South East. Patient support through every step of settling in","_description":"field_6984c901ad530","gmb_name":"Edendale Lodge Care Home – Belmont Healthcare","_gmb_name":"field_6984c92ead532","gmb_address":"\ue0c8\nStation Rd, Battle TN33 9DB","_gmb_address":"field_6984c936ad533","gmb_phone":"01424 830295","_gmb_phone":"field_6984c97aad537","gmb_star_rating":"4.0","_gmb_star_rating":"field_6984c98cad539","copy_headline":"Patient support through every step of settling in","_copy_headline":"field_6984c9b4ad53c","stage":"3.0","_stage":"field_6984c9bcad53d","gmb_business":"Assisted living residence","_gmb_business":"field_69a771cc07ed9","copy_intro":"When someone you love needs specialist care, those first weeks matter deeply. Edendale Lodge in Battle understands this, with staff who take time to help residents adjust at their own pace. This care home supports people with dementia, physical disabilities and sensory impairments, welcoming both younger and older adults who need that extra bit of understanding.","_copy_intro":"field_69a7744107eda","copy_management":"The manager stays closely involved with families, making themselves available when questions or concerns arise. This hands-on approach seems to give relatives confidence during what can be an anxious time.","_copy_management":"field_69a7746a07edd","copy_specialisms":"The home cares for people with a range of needs including dementia, physical disabilities, and sensory impairments. The home welcomes both younger adults under 65 and older adults.","_copy_specialisms":"field_69a7747507ede","copy_closing":"Getting to know the team at Edendale Lodge could help you decide if it feels right for your family.","_copy_closing":"field_69a7749607ee0","address_1":"Station Road","_address_1":"field_6984c77407f13","address_2":"Crowhurst","_address_2":"field_6984c77f07f14","town_city":"Battle","_town_city":"field_6984c78607f15","local_authority":"East Sussex","_local_authority":"field_6984c86cad522","cqc_report_date":"2024-07-30T07:02:03Z","_cqc_report_date":"field_6984c87aad523","service_type":"Residential home","_service_type":"field_6984c89fad527","cqc_link":"https:\/\/www.cqc.org.uk\/location\/1-13746895566","_cqc_link":"field_6984c886ad524","service_provider":"Belmont Healthcare (Edendale) Limited","_service_provider":"field_6984c8adad529","regional_location":"South East","_regional_location":"field_6984c8bbad52a","gmb_image":"https:\/\/lh3.googleusercontent.com\/p\/AF1QipNdWV_-BfX_mITS7TnX4C-lIP7NaGF-41eVPRO-","_gmb_image":"field_6984c8f2ad52e","gmb_link":"https:\/\/www.google.com\/maps\/place\/Edendale+Lodge+Care+Home+-+Belmont+Healthcare\/@50.8864974,0.5021029,17z\/data=!3m1!4b1!4m6!3m5!1s0x47df1135514cc3c1:0xf3585696af9e9d77!8m2!3d50.8864974!4d0.5021029!16s%2Fg%2F11f710qcsh","_gmb_link":"field_6984c913ad531","dementia":"1.0","_dementia":"field_6984c93dad534","cqc_rating":"Good","_cqc_rating":"field_6984c948ad535","cqc_score":"2.0","_cqc_score":"field_6984c96bad536","star_rating_count":"4.0","_star_rating_count":"field_6984c9aaad53b","copy_what_people_say":"Families describe staff who really listen during those crucial early days. When residents need time to settle, the team shows genuine patience, helping with daily routines until everything feels more familiar.","_copy_what_people_say":"field_69a7744a07edb","copy_dementia_":"For people living with dementia, a patient and unhurried approach during the first weeks can make a real difference. Staff understand that adjusting to new surroundings takes time.","_copy_dementia_":"field_69a7748807edf","postcode_relationship":"11924","_postcode_relationship":"field_69bb02cad9442","latitude":"50.88596","_latitude":"field_69875b180a63e","longitude":"0.500756","_longitude":"field_69875b210a63f","gmb_email":"","_gmb_email":"field_6984c985ad538","copy_facilities":"","_copy_facilities":"field_69a7745807edc","review_data":"[Georgia Townsend] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: Lisa from Edendale Lodge Care Home approached the company I work for to see if they could help with Sponsorship. They were seeking to help out their local community and found our girls session advertised on Facebook. The session we run is tailored for girls aged between 5-11 to try out football in a fun and safe environment. The sponsorship is a great opportunity for the girls that attend the session to receive their first ever football shirts. I am really looking forward to when the shirts are printed to share the picture of the girls wearing them! All staff I have spoken with throughout this process have been great, very friendly and helpful. | [firephilo 84] 5\u2605 \ue838 \ue838 \ue838 \ue838 \ue838: They have taken in my dad and made a world of difference. The patience they have shown whilst he adapts is amazing and always willing to help and make his life as peaceful as it can be. Couldn't be happier with them and Theresa is a wonderful manager","_review_data":"field_69ca61fad6d61","specialisms":"5","_specialisms":"field_6984c896ad526","specialisms_0_specialism_name":"Sensory impairments","_specialisms_0_specialism_name":"field_69873d768bae1","specialisms_1_specialism_name":"Caring for adults under 65 yrs","_specialisms_1_specialism_name":"field_69873d768bae1","specialisms_2_specialism_name":"Dementia","_specialisms_2_specialism_name":"field_69873d768bae1","specialisms_3_specialism_name":"Caring for adults over 65 yrs","_specialisms_3_specialism_name":"field_69873d768bae1","specialisms_4_specialism_name":"Physical disabilities","_specialisms_4_specialism_name":"field_69873d768bae1","features":"5","_features":"field_6984c9c6ad53e","features_0_featurename":"Friendly\/Welcoming","_features_0_featurename":"field_69873d298bae0","features_1_featurename":"Safe\/Secure","_features_1_featurename":"field_69873d298bae0","features_2_featurename":"Peaceful\/Calm","_features_2_featurename":"field_69873d298bae0","features_3_featurename":"Personal Care\/Hygiene Support","_features_3_featurename":"field_69873d298bae0","features_4_featurename":"Management\/Leadership","_features_4_featurename":"field_69873d298bae0","_dcc_cqc_beds":"35","_dcc_cqc_rating_safe":"","_dcc_cqc_rating_effective":"","_dcc_cqc_rating_caring":"","_dcc_cqc_rating_responsive":"","_dcc_cqc_rating_well_led":"","_dcc_cqc_report_date":"","_dcc_cqc_previous_rating":"","_dcc_cqc_trajectory":"","_dcc_cqc_enforcement":"none","_dcc_cqc_api_updated":"2026-06-12 22:11:34","_dcc_web_dementia_activities":"0","_dcc_web_staff_training":"0","_dcc_web_fees_info":"0","_dcc_web_activities_programme":"0","_dcc_web_staff_profiles":"0","_dcc_web_photo_gallery":"0","_dcc_web_cqc_link":"0","_dcc_web_dementia_mention_reviews":"0","_dcc_web_scan_updated":"2026-06-12 22:11:35","_dcc_score_p1":"55","_dcc_score_p2":"50","_dcc_score_p3":"56","_dcc_score_p4":"50","_dcc_score_p5":"20","_dcc_composite_score":"49.7","_dcc_score_band":"developing","_dcc_score_updated":"2026-06-12 22:11:35","sitelink":"https:\/\/www.belmonthealthcare.co.uk\/edendale-lodge\/","_dcc_web_scan_blocked":"0","cqcbc_location_id":"1-13746895566","cqcbc_provider_id":"1-13721922895","cqcbc_provider_name":"Edendale Lodge","cqcbc_brand_name":"","cqcbc_local_authority":"East Sussex","cqcbc_address_line1":"Station Road","cqcbc_town_city":"Battle","cqcbc_county":"East Sussex","cqcbc_region":"South East","cqcbc_postcode":"TN33 9DB","cqcbc_latitude":"","cqcbc_longitude":"","cqcbc_phone":"01424830295","cqcbc_website":"https:\/\/www.belmonthealthcare.co.uk\/edendale-lodge\/","cqcbc_registration_status":"Registered","cqcbc_registration_date":"2022-09-28","cqcbc_dormancy":"N","cqcbc_number_of_beds":"35","cqcbc_service_type":"Residential homes","cqcbc_specialisms":"Caring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment","cqcbc_regulated_activities":"Accommodation for persons who require nursing or personal care","cqcbc_overall_rating":"Good","cqcbc_overall_report_date":"","cqcbc_overall_report_link_id":"","cqcbc_rating_safe":"Good","cqcbc_rating_effective":"Good","cqcbc_rating_caring":"Good","cqcbc_rating_responsive":"Good","cqcbc_rating_well_led":"Good","cqcbc_previous_overall_rating":"","cqcbc_rating_trend":"stable","cqcbc_inspection_count":"0","cqcbc_last_report_date":"2024-05-13","cqcbc_last_inspection_date":"2024-05-13","cqcbc_latest_report_link_id":"","cqcbc_fetched_at":"2026-05-07 08:50:06","cqcbc_family_score":"62","cqcbc_score_staff_warmth":"60","cqcbc_score_compassion_dignity":"60","cqcbc_score_resident_happiness":"58","cqcbc_score_cleanliness":"58","cqcbc_score_management_leadership":"62","cqcbc_score_activities_engagement":"55","cqcbc_score_food_quality":"52","cqcbc_score_healthcare":"58","cqcbc_score_explanation":"Edendale Lodge received a Good rating across all five domains at its May 2024 inspection, which is a positive baseline. However, the published findings available for this report contain very limited narrative detail, so scores reflect a Good rating without specific supporting observations, quotes, or examples that would push them higher.","cqcbc_checklist_verified":"[]","cqcbc_checklist_mentioned":"[{\"title\":\"Overall Good rating across all domains\",\"detail\":\"The inspection confirmed a Good rating in Safe, Effective, Caring, Responsive, and Well-led. This indicates no significant concerns were identified, though the published summary does not include specific observations to verify individual practice areas.\",\"source\":\"Inspection rating record\"}]","cqcbc_checklist_not_assessed":"[{\"title\":\"Staff described as warm and welcoming\",\"detail\":\"Not covered in the published inspection findings. Observe staff interactions yourself on a visit.\",\"source\":\"Ask the home directly\"},{\"title\":\"Staff respond to distress appropriately\",\"detail\":\"Not covered in the published inspection findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Residents not rushed\",\"detail\":\"Not covered in the published inspection findings. Watch the pace of interactions during your visit.\",\"source\":\"Ask the home directly\"},{\"title\":\"Good food quality with choice\",\"detail\":\"Not covered in the published inspection findings. Ask to see a week of menus and, if possible, visit at a mealtime.\",\"source\":\"Ask the home directly\"},{\"title\":\"Clean, hygienic premises\",\"detail\":\"Not covered in the published inspection findings. Inspect communal areas, bathrooms, and corridors yourself on a visit.\",\"source\":\"Ask the home directly\"},{\"title\":\"Varied activity programme\",\"detail\":\"Not covered in the published inspection findings. Ask for a copy of last month's activity schedule.\",\"source\":\"Ask the home directly\"},{\"title\":\"Visible, approachable management\",\"detail\":\"Not covered in the published inspection findings. Ask to meet the registered manager, Zoe Rose Kendall, in person.\",\"source\":\"Ask the home directly\"},{\"title\":\"Privacy and dignity respected\",\"detail\":\"Not covered in the published inspection findings.\",\"source\":\"Ask the home directly\"},{\"title\":\"Dementia-friendly environment\",\"detail\":\"Not covered in the published inspection findings. Look for visual cues, signage, and sensory supports during your visit.\",\"source\":\"Ask the home directly\"},{\"title\":\"Families welcomed\",\"detail\":\"Not covered in the published inspection findings. Ask about visiting hours and whether family members can drop in unannounced.\",\"source\":\"Ask the home directly\"},{\"title\":\"Care plans reflect individual preferences\",\"detail\":\"Not covered in the published inspection findings. Ask to see how your parent's history, preferences, and routines would be recorded.\",\"source\":\"Ask the home directly\"},{\"title\":\"End-of-life plans in place\",\"detail\":\"Not covered in the published inspection findings. Ask how the home approaches advance care planning.\",\"source\":\"Ask the home directly\"},{\"title\":\"Home learns from incidents\",\"detail\":\"Not covered in the published inspection findings. Ask how the home records and acts on falls, accidents, or complaints.\",\"source\":\"Ask the home directly\"},{\"title\":\"Staffing levels adequate\",\"detail\":\"Not covered in the published inspection findings. Ask for the actual staffing rota for a recent week, including nights.\",\"source\":\"Ask the home directly\"},{\"title\":\"Staff trained in dementia care\",\"detail\":\"Not covered in the published inspection findings. Ask what specific dementia training staff receive and how recently it was completed.\",\"source\":\"Ask the home directly\"},{\"title\":\"Communication with families\",\"detail\":\"Not covered in the published inspection findings. Ask how and how often the home contacts families about changes in care.\",\"source\":\"Ask the home directly\"},{\"title\":\"Care plan review frequency\",\"detail\":\"Not covered in the published inspection findings. Ask how often care plans are formally reviewed and whether families are invited to contribute.\",\"source\":\"Ask the home directly\"},{\"title\":\"Night staffing numbers\",\"detail\":\"Not covered in the published inspection findings. Ask how many permanent staff are on the dementia unit after 8pm.\",\"source\":\"Ask the home directly\"},{\"title\":\"Agency staff usage\",\"detail\":\"Not covered in the published inspection findings. Ask what proportion of shifts in the last month were covered by agency staff.\",\"source\":\"Ask the home directly\"},{\"title\":\"Outdoor space and gardens\",\"detail\":\"Not covered in the published inspection findings. Ask whether your parent would have safe, supervised access to outdoor space.\",\"source\":\"Ask the home directly\"},{\"title\":\"One-to-one activities for people who cannot join groups\",\"detail\":\"Not covered in the published inspection findings. Ask how the home supports your parent if group activities are not suitable for them.\",\"source\":\"Ask the home directly\"}]","cqcbc_verdict":"Edendale Lodge, a 35-bed residential home in Battle, East Sussex, was rated Good across all five inspection domains at its most recent assessment on 13 May 2024. The home cares for adults living with dementia, physical disabilities, and sensory impairments, as well as both older and younger adults. A Good rating across the board means inspectors found no significant failures in safety, staffing, care practice, responsiveness to individuals, or leadership.\n\nThe main limitation of this report is that the published inspection findings contain very little narrative detail: no staff or resident observations, no direct quotes, and no specific examples of practice. A Good rating is a meaningful baseline, but it cannot tell you whether the warmth, pace, and individual attention your parent needs are present day to day. Visit the home in person, ask to see last week's staffing rota, watch how staff speak to people in corridors, and ask the registered manager how the team supports someone with dementia who becomes distressed. Those observations will tell you more than the rating alone.","cqcbc_domain_safe":"{\"found\":\"Edendale Lodge received a Good rating in the Safe domain at the May 2024 inspection. The published summary does not include specific narrative about staffing ratios, medicines management, infection control practice, or incident recording. A Good rating indicates that inspectors did not identify significant safety concerns, but the detail needed to assess the quality of day-to-day safety practice is not available in the published findings.\",\"quotes\":[],\"family_meaning\":\"A Good safety rating means the inspection did not raise alarms, which matters. However, our Good Practice evidence base, drawing on 61 studies, consistently identifies night staffing as the point where safety most often slips in care homes. The published findings do not tell you how many staff are on at night, how much of the rota is covered by permanent versus agency staff, or how falls and incidents are logged and acted on. These are the questions worth asking directly, because consistent, familiar faces on night shifts are especially important for people living with dementia who may become disoriented after dark.\",\"evidence_base\":\"Research in the IFF and Leeds Beckett rapid evidence review found that agency staff reliance undermines care consistency and that night staffing ratios are a leading indicator of safety risk in care homes supporting people with dementia.\",\"watch_out\":\"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count how many named permanent staff covered night shifts compared with agency workers.\"}","cqcbc_domain_effective":"{\"found\":\"The Effective domain was rated Good at the May 2024 inspection. The published findings do not include specific detail about care plan quality, GP access, dementia training content, or how the home supports people with physical disabilities and sensory impairments. A Good rating indicates the inspection did not find failures in these areas, but the level of evidence available does not allow for a more precise assessment.\",\"quotes\":[],\"family_meaning\":\"Effectiveness in a dementia care context means more than ticking compliance boxes. Our Good Practice evidence base highlights that care plans should be living documents, updated as your parent's needs change, and that families should be actively involved in reviews. Dementia-specific training for all staff, not just seniors, is one of the strongest predictors of good daily care. The inspection covered a home with dementia listed as a specialism, but it does not tell you what that training looks like in practice. Food quality, which 20.9% of families in our review data mention as a key marker of genuine care, is also not detailed in the published findings.\",\"evidence_base\":\"The Leeds Beckett rapid evidence review found that homes where care plans are regularly reviewed with family input, and where all staff receive structured dementia training, show measurably better outcomes for people with dementia than those where training is limited to induction.\",\"watch_out\":\"Ask the manager what specific dementia training all care staff (not just senior carers) have completed in the last 12 months, and ask to see an example of how a care plan is updated when someone's needs change.\"}","cqcbc_domain_caring":"{\"found\":\"The Caring domain was rated Good at the May 2024 inspection. No specific staff observations, resident comments, or relative feedback are recorded in the published summary. A Good rating here means inspectors were satisfied that staff treated people with dignity and respect, but the absence of narrative means it is not possible to say what specific caring behaviours were observed or praised.\",\"quotes\":[],\"family_meaning\":\"Staff warmth is the single biggest driver of family satisfaction in our review data, cited in 57.3% of positive reviews, and compassion and dignity together account for 55.2%. These are not abstract qualities. They show up in whether staff knock before entering a room, whether they use your parent's preferred name, whether they sit at eye level, and whether they move without rushing. A Good rating gives a reasonable level of assurance, but none of those specific behaviours are recorded in the published findings for this home. Observe them yourself during a visit, particularly in corridors and at mealtimes, when the pace of a home is most visible.\",\"evidence_base\":\"The Good Practice evidence base notes that non-verbal communication, pace, and the use of a person's preferred name are as important as verbal interaction for people with advanced dementia, and are reliable observable signals of a genuinely caring culture.\",\"watch_out\":\"During your visit, watch whether staff greet your parent (or any person they pass) by name, make eye contact, and stop what they are doing to respond. If staff walk past without acknowledgement, that is worth noting.\"}","cqcbc_domain_responsive":"{\"found\":\"The Responsive domain was rated Good at the May 2024 inspection. The published findings do not describe the activities programme, how individual preferences are recorded and acted on, or how the home supports people who cannot participate in group activities. No information is available about end-of-life planning or how the home handles complaints.\",\"quotes\":[],\"family_meaning\":\"Whether your parent will have a meaningful daily life at this home is one of the most important questions you can ask, and it is the one the published findings are least able to answer here. Our review data shows that 27.1% of positive family reviews cite resident happiness and engagement as a key theme, and 21.4% specifically mention activities. For people with dementia, group activities are not always accessible, and Good Practice research consistently shows that one-to-one engagement, including familiar household tasks and sensory activities, matters as much as organised group sessions. Ask to see what actually happened last week, not what is planned.\",\"evidence_base\":\"The IFF and Leeds Beckett evidence review found that Montessori-based and individually tailored activity approaches, including everyday tasks such as folding, gardening, and simple cooking, produced significantly better wellbeing outcomes for people with dementia than group-only activity programmes.\",\"watch_out\":\"Ask to see the actual activities record for the past two weeks, not the planned schedule. Ask specifically what one-to-one engagement your parent would receive on days when they cannot or choose not to join a group.\"}","cqcbc_domain_well_led":"{\"found\":\"The Well-led domain was rated Good at the May 2024 inspection. The registered manager is Zoe Rose Kendall and the nominated individual is Adam Nicholas Hutchison. The published summary does not include observations about management visibility, staff culture, governance systems, or how the home responds to feedback and incidents.\",\"quotes\":[],\"family_meaning\":\"Leadership stability is one of the strongest predictors of care quality over time, according to our Good Practice evidence base. A Good rating in Well-led is encouraging, and the named registered manager provides a clear point of accountability. However, the published findings do not tell you how long the current manager has been in post, whether staff feel able to raise concerns, or how the home handles occupancy-driven pressures on staffing. Our review data shows that 23.4% of positive family reviews reference management as a driver of confidence. The best indicator you can gather yourself is whether the manager is present and known by name to staff and the people who live there when you visit unannounced.\",\"evidence_base\":\"The Good Practice evidence review found that homes with stable, visible leadership, where staff feel empowered to raise concerns, consistently outperform those with high management turnover on measures of care quality and resident wellbeing.\",\"watch_out\":\"Ask how long the current registered manager has been in post, and whether there have been any changes to senior leadership in the past 12 months. Then ask a care worker (not the manager) what they would do if they were worried about a resident's care.\"}","cqcbc_ai_generated_date":"2026-05-07 08:50:06","_seopress_titles_title":"Edendale Lodge – Dementia, Residential, Respite & Nursing Home in Battle, Sussex","_seopress_titles_desc":"If you live near Battle, Sussex, Dementia Care Choices walks with you through every stage of Dementia. From the first signs of Dementia to finding the right care home, we help you stay informed and organised throughout,","cqcbc_safe_found":"Edendale Lodge received a Good rating in the Safe domain at the May 2024 inspection. The published summary does not include specific narrative about staffing ratios, medicines management, infection control practice, or incident recording. A Good rating indicates that inspectors did not identify significant safety concerns, but the detail needed to assess the quality of day-to-day safety practice is not available in the published findings.","cqcbc_safe_family_meaning":"A Good safety rating means the inspection did not raise alarms, which matters. However, our Good Practice evidence base, drawing on 61 studies, consistently identifies night staffing as the point where safety most often slips in care homes. The published findings do not tell you how many staff are on at night, how much of the rota is covered by permanent versus agency staff, or how falls and incidents are logged and acted on. These are the questions worth asking directly, because consistent, familiar faces on night shifts are especially important for people living with dementia who may become disoriented after dark.","cqcbc_safe_evidence_base":"Research in the IFF and Leeds Beckett rapid evidence review found that agency staff reliance undermines care consistency and that night staffing ratios are a leading indicator of safety risk in care homes supporting people with dementia.","cqcbc_safe_watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count how many named permanent staff covered night shifts compared with agency workers.","cqcbc_effective_found":"The Effective domain was rated Good at the May 2024 inspection. The published findings do not include specific detail about care plan quality, GP access, dementia training content, or how the home supports people with physical disabilities and sensory impairments. A Good rating indicates the inspection did not find failures in these areas, but the level of evidence available does not allow for a more precise assessment.","cqcbc_effective_family_meaning":"Effectiveness in a dementia care context means more than ticking compliance boxes. Our Good Practice evidence base highlights that care plans should be living documents, updated as your parent's needs change, and that families should be actively involved in reviews. Dementia-specific training for all staff, not just seniors, is one of the strongest predictors of good daily care. The inspection covered a home with dementia listed as a specialism, but it does not tell you what that training looks like in practice. Food quality, which 20.9% of families in our review data mention as a key marker of genuine care, is also not detailed in the published findings.","cqcbc_effective_evidence_base":"The Leeds Beckett rapid evidence review found that homes where care plans are regularly reviewed with family input, and where all staff receive structured dementia training, show measurably better outcomes for people with dementia than those where training is limited to induction.","cqcbc_effective_watch_out":"Ask the manager what specific dementia training all care staff (not just senior carers) have completed in the last 12 months, and ask to see an example of how a care plan is updated when someone's needs change.","cqcbc_caring_found":"The Caring domain was rated Good at the May 2024 inspection. No specific staff observations, resident comments, or relative feedback are recorded in the published summary. A Good rating here means inspectors were satisfied that staff treated people with dignity and respect, but the absence of narrative means it is not possible to say what specific caring behaviours were observed or praised.","cqcbc_caring_family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, cited in 57.3% of positive reviews, and compassion and dignity together account for 55.2%. These are not abstract qualities. They show up in whether staff knock before entering a room, whether they use your parent's preferred name, whether they sit at eye level, and whether they move without rushing. A Good rating gives a reasonable level of assurance, but none of those specific behaviours are recorded in the published findings for this home. Observe them yourself during a visit, particularly in corridors and at mealtimes, when the pace of a home is most visible.","cqcbc_caring_evidence_base":"The Good Practice evidence base notes that non-verbal communication, pace, and the use of a person's preferred name are as important as verbal interaction for people with advanced dementia, and are reliable observable signals of a genuinely caring culture.","cqcbc_caring_watch_out":"During your visit, watch whether staff greet your parent (or any person they pass) by name, make eye contact, and stop what they are doing to respond. If staff walk past without acknowledgement, that is worth noting.","cqcbc_responsive_found":"The Responsive domain was rated Good at the May 2024 inspection. The published findings do not describe the activities programme, how individual preferences are recorded and acted on, or how the home supports people who cannot participate in group activities. No information is available about end-of-life planning or how the home handles complaints.","cqcbc_responsive_family_meaning":"Whether your parent will have a meaningful daily life at this home is one of the most important questions you can ask, and it is the one the published findings are least able to answer here. Our review data shows that 27.1% of positive family reviews cite resident happiness and engagement as a key theme, and 21.4% specifically mention activities. For people with dementia, group activities are not always accessible, and Good Practice research consistently shows that one-to-one engagement, including familiar household tasks and sensory activities, matters as much as organised group sessions. Ask to see what actually happened last week, not what is planned.","cqcbc_responsive_evidence_base":"The IFF and Leeds Beckett evidence review found that Montessori-based and individually tailored activity approaches, including everyday tasks such as folding, gardening, and simple cooking, produced significantly better wellbeing outcomes for people with dementia than group-only activity programmes.","cqcbc_responsive_watch_out":"Ask to see the actual activities record for the past two weeks, not the planned schedule. Ask specifically what one-to-one engagement your parent would receive on days when they cannot or choose not to join a group.","cqcbc_well_led_found":"The Well-led domain was rated Good at the May 2024 inspection. The registered manager is Zoe Rose Kendall and the nominated individual is Adam Nicholas Hutchison. The published summary does not include observations about management visibility, staff culture, governance systems, or how the home responds to feedback and incidents.","cqcbc_well_led_family_meaning":"Leadership stability is one of the strongest predictors of care quality over time, according to our Good Practice evidence base. A Good rating in Well-led is encouraging, and the named registered manager provides a clear point of accountability. However, the published findings do not tell you how long the current manager has been in post, whether staff feel able to raise concerns, or how the home handles occupancy-driven pressures on staffing. Our review data shows that 23.4% of positive family reviews reference management as a driver of confidence. The best indicator you can gather yourself is whether the manager is present and known by name to staff and the people who live there when you visit unannounced.","cqcbc_well_led_evidence_base":"The Good Practice evidence review found that homes with stable, visible leadership, where staff feel empowered to raise concerns, consistently outperform those with high management turnover on measures of care quality and resident wellbeing.","cqcbc_well_led_watch_out":"Ask how long the current registered manager has been in post, and whether there have been any changes to senior leadership in the past 12 months. Then ask a care worker (not the manager) what they would do if they were worried about a resident's care.","pp_cqc_url":"https:\/\/www.cqc.org.uk\/location\/1-13746895566"}

The home cares for people with a range of needs including dementia, physical disabilities, and sensory impairments. The home welcomes both younger adults under 65 and older adults.

Management & ethos

The manager stays closely involved with families, making themselves available when questions or concerns arise. This hands-on approach seems to give relatives confidence during what can be an anxious time.

DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.