Cleves Place Care Home – Care UK

What families say

Families who've spent time here during difficult periods describe finding real support when they needed it most. The staff appear genuinely approachable, taking time to check in with visitors and respond to requests.

Based on 16 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity78
• Cleanliness65
• Activities & engagement75
• Food quality55
• Healthcare65
• Management & leadership68
• Resident happiness72

What inspectors found

Inspected 2023-03-23 · Report published 2023-03-23 · Inspected 2 times in the last three years

• Is this home safe?

  Good

  {"found":"Inspectors rated the safe domain as Good at the December 2022 inspection. This covers how the home manages risks, staffing levels, medicines, and infection control across 60 beds. The home cares for people with a range of complex needs including dementia, mental health conditions, and physical disabilities, all of which require careful risk management. The published summary does not include specific observations about safety systems, staffing ratios, or falls management. A Good rating in safety indicates that no significant concerns were identified, but it does not guarantee excellence in every area.","quotes":[],"family_meaning":"A Good safety rating is a solid baseline, but for a 60-bed home caring for people with dementia it is worth digging deeper. Our Good Practice evidence base identifies night staffing as the point where safety most commonly slips in care homes: inspectors rarely visit at night, so the daytime picture may not reflect what happens after 10pm. Families in our review data (covering 3,602 reviews across 5,409 UK care homes) often notice safety indirectly: whether call bells are answered promptly, whether your parent looks well-rested, whether falls are explained to you honestly. The inspection did not record specific detail on agency staff usage, which matters because high agency reliance is associated with inconsistency in dementia care. Ask these questions directly rather than assuming the Good rating covers them.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review (61 studies, March 2026) found that night staffing ratios and agency staff reliance are two of the strongest predictors of safety failures in care homes, yet both are rarely assessed in detail during daytime inspections.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count how many permanent staff versus agency staff covered night shifts, and ask what the minimum number of carers on the dementia unit is after 10pm."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The effective domain was rated Good, covering training, care planning, healthcare access, and nutrition. The home is registered for nursing care as well as personal care, which means qualified nurses should be available to monitor health needs. The published summary does not include specific detail on dementia training content, care plan quality, GP access arrangements, or food provision. A Good rating indicates that inspectors did not find significant gaps in these areas.","quotes":[],"family_meaning":"For a parent with dementia, the effective domain is where you need to look most carefully, because it covers whether staff genuinely understand dementia care or are simply following a checklist. Our Good Practice evidence base identifies care plans as living documents that should be updated after every significant change in your parent's condition, not just reviewed annually. It also highlights that dementia-specific training, including how to communicate with someone who has lost verbal language, is a marker of genuine expertise rather than basic compliance. The published text does not confirm whether Cleves Place meets this higher standard, so these are questions to raise directly with the manager on your visit.","evidence_base":"The Leeds Beckett rapid evidence review found that dementia training which covers non-verbal communication and person-centred approaches, rather than basic awareness only, is significantly associated with better outcomes for people with advanced dementia.","watch_out":"Ask the manager what dementia training staff have completed in the past 12 months and whether it covers communication with people who can no longer express themselves verbally. Then ask how recently your parent's care plan would be reviewed after a significant change, such as a fall or a new medication."}

  Verified by inspector

• Is this home caring?

  Outstanding

  {"found":"Inspectors awarded the caring domain an Outstanding rating, the highest possible. This domain covers staff warmth, dignity, respect for privacy, and how well staff know each person as an individual. An Outstanding rating requires strong, specific evidence observed during the inspection, not merely general compliance. The published summary confirms this rating but does not include the specific observations, resident testimony, or staff interactions that earned it. The full inspection report will contain this detail.","quotes":[],"family_meaning":"Staff warmth is the single most important driver of family satisfaction in our review data: 57.3% of positive reviews across 5,409 UK care homes mention it by name, and compassion and dignity together account for 55.2%. An Outstanding caring rating is therefore a genuinely significant finding. It suggests that inspectors observed something beyond routine politeness, the kind of unhurried, person-led interaction that makes a real difference to your mum or dad's daily experience. Our Good Practice evidence base confirms that non-verbal communication matters as much as verbal communication for people with advanced dementia, and that staff who know a person's history, preferences, and triggers provide measurably better care. The absence of specific detail in the available summary means you should read the full report to understand exactly what the inspectors observed.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that person-centred care which draws on a resident's life history, including their preferred name, past routines, and meaningful relationships, is one of the strongest predictors of reduced distress and improved wellbeing in people with dementia.","watch_out":"When you visit, ask a staff member what your parent's preferred name would be and how they would find out. Then spend 20 minutes in a communal area and watch whether staff initiate conversation with residents, or whether they move through the space without stopping."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Outstanding

  {"found":"The responsive domain was also rated Outstanding, covering activities, engagement, individuality, and end-of-life care. This is the second of the two highest-scoring domains and is particularly significant for families choosing a home for a parent with dementia. An Outstanding rating here suggests inspectors found strong evidence that the home treats each person as an individual and provides meaningful engagement rather than generic group activities. As with the caring domain, the published summary confirms the rating but does not include the specific detail needed to understand what inspectors observed.","quotes":[],"family_meaning":"Activities and engagement account for 21.4% of positive family reviews in our data, and resident happiness for 27.1%. An Outstanding responsive rating is a strong positive signal that your parent is likely to have a life with purpose and stimulation here, not just a safe place to sit. Our Good Practice evidence base is clear that tailored individual activities, including familiar household tasks and one-to-one engagement for people who cannot join group sessions, produce significantly better outcomes for people with dementia than a standard group programme. The inspection finding is encouraging, but you should ask specifically about one-to-one provision for a parent who may not be able to participate in group activities.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based and individually tailored activity approaches, including meaningful domestic tasks such as folding, sorting, and gardening, reduce agitation and improve mood in people with moderate to advanced dementia more effectively than group entertainment activities.","watch_out":"Ask to see the activity schedule for the past two weeks, not a planned template. Then ask what provision exists specifically for someone who cannot join a group session: how often would a staff member sit with your parent one to one, and for how long?"}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The well-led domain was rated Good, indicating that inspectors found adequate governance, management oversight, and organisational culture. The registered manager, Mrs Clare Helen Mooney, is named in the registration record, confirming a named leader is in post. Cleves Place is operated by Care UK Community Partnerships Ltd, a large national provider. The home improved from Good overall to Outstanding between its two inspections, which is a positive indicator of leadership effectiveness. Specific detail on management visibility, staff culture, or learning from incidents is not available in the published summary.","quotes":[],"family_meaning":"Management stability is one of the strongest predictors of care quality over time, according to our Good Practice evidence base. A Good well-led rating is adequate, and the improvement to Outstanding overall suggests leadership is moving in the right direction. However, families in our review data most commonly mention communication with the home's management as a source of both satisfaction (11.5% of positive reviews) and frustration. Ask directly how the manager communicates with families when something changes, whether that is a health event, a medication change, or a change in behaviour. As a large provider, Care UK has organisational systems and training resources behind this home, which can be an advantage, but it is worth checking how much autonomy the registered manager has to respond to individual needs.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that leadership stability, defined as a consistent registered manager in post for more than two years, is significantly associated with higher staff retention and better inspection outcomes.","watch_out":"Ask the manager how long she has been in post at Cleves Place specifically, and how she would contact you if your parent had a fall, a significant health change, or a change in mood or behaviour. Ask whether you can have her direct number."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults both under and over 65, with experience supporting people with dementia, mental health conditions and physical disabilities.. Gaps or open questions remain on While the home lists dementia care as a specialism, specific details about their approach to dementia support would need to be discussed during a visit. — areas worth probing directly during a visit.