Claremont Care Home

What families say

Visitors often comment on how settled and content residents seem here. The staff create a welcoming environment where families feel comfortable visiting, and there's a real sense of community among those who live here despite any challenges.

Based on 11 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth70
• Compassion & dignity70
• Cleanliness70
• Activities & engagement60
• Food quality60
• Healthcare70
• Management & leadership72
• Resident happiness65

What inspectors found

Inspected 2023-10-03 · Report published 2023-10-03 · Inspected 8 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The home was rated Good for Safe at its August 2024 assessment. This domain covers staffing levels, medicines management, infection control, and how the home manages risk. The previous rating in this domain was not specified separately, but the overall improvement from Inadequate to Good suggests material changes were made. No specific detail about night staffing ratios, falls management, or infection control practice is available in the published text.","quotes":[],"family_meaning":"A Good rating for Safe is reassuring after a period of Inadequate performance, but it does not answer the questions that matter most at night. Good Practice research from the Leeds Beckett rapid evidence review identifies night shifts as the period when safety most commonly slips, particularly in homes caring for people with dementia who may be at risk of falls or disorientation in the dark. Without knowing the specific staffing numbers after 8pm, or how the home handles a sudden deterioration, the rating alone is not enough to be confident. Agency staff reliance is another factor worth pressing on, because consistency of faces matters enormously to someone with dementia. Ask to see last week's rota, not a planned version.","evidence_base":"The Leeds Beckett rapid evidence review found that agency staff reliance is one of the strongest predictors of inconsistent care quality, because people with dementia rely on recognising familiar faces to feel safe and settled.","watch_out":"Ask the manager: how many permanent staff, by name, were on the dementia unit last Saturday night, and how many were agency? Then ask to see the actual rota rather than the planned one."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The home was rated Good for Effective at its August 2024 assessment. This domain covers care planning, training, healthcare access, nutrition, and how well the home understands and meets individual needs. The home lists dementia as a specialism, which implies a duty to demonstrate dementia-specific expertise. No detail about the content of staff training, care plan review cycles, GP access arrangements, or food quality is available in the published summary.","quotes":[],"family_meaning":"A Good rating for Effective means inspectors were satisfied that care planning and training met the standard at the time of the visit. For a home specialising in dementia care, what matters most is whether that training goes beyond a basic awareness course. Our Good Practice evidence base, drawn from 61 studies, finds that dementia-specific training focused on understanding behaviour as communication, rather than as a problem to manage, produces measurably better outcomes for residents. Food quality is also a telling indicator: 20.9% of positive reviews in our family review data specifically mention mealtimes. Ask to have lunch there before you decide.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that dementia training focused on understanding the meaning behind behaviour, rather than simply managing it, is associated with lower use of antipsychotic medication and better resident wellbeing.","watch_out":"Ask the registered manager: what specific dementia training have care staff completed in the last 12 months, who delivered it, and how is learning checked in practice? A confident, specific answer is a good sign. A vague one is not."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The home was rated Good for Caring at its August 2024 assessment. This domain covers staff warmth, dignity, respect, and how well the home supports independence. Staff warmth is the single strongest driver of family satisfaction in our review data, cited in 57.3% of positive reviews. However, no verbatim inspector observations, resident quotes, or specific examples of caring practice appear in the published summary for this home.","quotes":[],"family_meaning":"A Good rating for Caring is the most important rating on this list if your parent has dementia, because the quality of day-to-day human interaction matters far more than any policy document. Our family review data shows that 55.2% of positive reviews specifically mention compassion and dignity. The practical signals to look for on a visit are small ones: does a member of staff walking past your parent in the corridor stop, make eye contact, and use their preferred name? Are staff moving at a calm pace, or rushing between tasks? These moments are not in any inspection report, but they are what your parent will experience every day. The absence of specific detail in the published findings means you need to observe this yourself.","evidence_base":"Good Practice research identifies non-verbal communication, including tone of voice, facial expression, and physical proximity, as equally important as verbal interaction for people with dementia, particularly those who have lost the ability to use language reliably.","watch_out":"On your visit, sit quietly in a communal area for 20 minutes without announcing yourself. Watch how staff interact with residents who are not asking for anything. Are those interactions warm and unhurried, or functional and brief?"}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The home was rated Good for Responsive at its August 2024 assessment. This domain covers whether the home meets individual needs, provides meaningful activities, handles complaints well, and plans appropriately for end of life. The home cares for people with dementia as a named specialism, which means individual responsiveness should extend to people at all stages of cognitive decline. No detail about the activities programme, one-to-one engagement, complaint records, or end-of-life planning is available in the published text.","quotes":[],"family_meaning":"Activities and engagement are cited positively in 21.4% of family reviews in our dataset, but the concern for families of people with dementia is not whether there is a bingo session on Wednesday. It is whether your parent, if they can no longer join a group, will receive any individual attention at all. Good Practice research consistently shows that one-to-one engagement, including simple everyday tasks like folding, sorting, or reminiscence conversations, produces better wellbeing outcomes than group activities alone. Because the published report contains no specific information on this, it is one of the most important things to ask about directly.","evidence_base":"The Leeds Beckett rapid evidence review found that Montessori-based and task-focused individual activities, including everyday household tasks adapted to ability, significantly reduce agitation and improve mood in people with moderate to advanced dementia.","watch_out":"Ask the activities coordinator: if my parent can no longer join a group session, what would happen on a typical afternoon? Who would spend time with them, for how long, and what would that look like? Ask to see the activity records for a resident with advanced dementia from last month."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The home was rated Good for Well-led at its August 2024 assessment. A named registered manager and nominated individual are recorded. The improvement from an overall Inadequate rating to Good across all domains within a single inspection cycle suggests that leadership changes or interventions have had a measurable effect. No detail about management visibility, staff culture, complaint handling, or how the home has embedded the improvements is available in the published summary.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of sustained quality in a care home. Our Good Practice evidence base finds that manager tenure and consistent leadership are more reliably associated with good outcomes than any single policy or procedure. The fact that this home has moved from Inadequate to Good is genuinely positive, but the question for you is whether the improvements are embedded or whether the home is fragile. A home that has recently turned around can sometimes slip back if key people leave or if occupancy rises quickly. Ask how long the current registered manager has been in post, and what specifically changed to produce the improvement.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that leadership stability and a culture in which staff feel confident to raise concerns are the two factors most strongly associated with sustained improvement in care quality over time.","watch_out":"Ask the registered manager directly: how long have you been in post, what were the main changes made after the Inadequate rating, and what does the inspection follow-up process look like now? A manager who can answer this clearly and without defensiveness is a positive sign."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides specialist care for adults both under and over 65, including those living with dementia.. Gaps or open questions remain on Staff demonstrate professional skill and dignity when supporting residents with dementia-related needs, understanding how to provide compassionate care during challenging times. — areas worth probing directly during a visit.