Church View Care Home – Roseberry Care Centres

What families say

Families describe the atmosphere as friendly and accommodating. The staff seem to understand that small requests matter, and they work to make sure residents feel comfortable. There's a sense that the team takes time to get to know each person and what they need.

Based on 10 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership60
• Resident happiness55

What inspectors found

Inspected 2020-02-28 · Report published 2020-02-28 · Inspected 3 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the November 2020 inspection. The published summary does not include specific observations about staffing ratios, falls management, medicines administration, or infection control practices. A Good rating in Safe implies inspectors were satisfied that risks were being managed at the time of the visit. No concerns or requirement notices were recorded. The home has not been assessed in detail since the July 2023 data review confirmed no change was needed.","quotes":[],"family_meaning":"A Good rating for safety is reassuring, but it was awarded over four years ago and the published findings give you very little to go on in practical terms. Research into care home safety consistently shows that night staffing is where safety most often slips, and that heavy reliance on agency staff can undermine consistency of care, particularly for people living with dementia who benefit from familiar faces. With 45 beds and a dementia specialism, you need to know exactly how many staff are on the floor after 8pm. The inspection findings do not tell you this, so you will need to ask directly.","evidence_base":"The Good Practice in Dementia Care evidence base (Leeds Beckett University, 2026) identifies night staffing levels and agency staff reliance as two of the strongest predictors of safety risk in care homes. Neither is addressed in the available inspection summary for this home.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count how many permanent staff versus agency staff were on duty on night shifts, and ask what the minimum staffing level is overnight for the 45 beds."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the November 2020 inspection. The published summary does not include specific detail about care plan quality, review frequency, dementia training content, GP access arrangements, or food provision. A Good rating implies inspectors found training and care planning to be adequate at the time. No concerns were recorded. The July 2023 data review did not trigger a reassessment.","quotes":[],"family_meaning":"Effectiveness in a dementia care home means your parent's care plan is a living document that reflects who they are, not just a compliance record. The Good Practice evidence base emphasises that regular, family-inclusive care plan reviews are a key marker of genuine person-centred care. Food quality also matters more than many families expect: in our review data, food and mealtimes appear as a significant marker of whether a home genuinely attends to individual preferences. None of this detail is available in the published inspection findings, so your visit is your primary source of evidence here.","evidence_base":"The Good Practice evidence base (Leeds Beckett University, 2026) highlights that dementia-specific training, including non-verbal communication techniques and understanding of behaviour as communication, is a strong predictor of care quality outcomes. The inspection does not confirm what dementia training staff at Church View have received.","watch_out":"Ask the manager to describe the dementia training all care staff complete, including how recently it was updated and whether it covers behaviour as communication. Then ask how often your parent's care plan would be reviewed and whether you would be invited to take part."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the November 2020 inspection. The published summary does not include direct observations of staff interactions, resident testimony about how they feel treated, or specific examples of dignity being upheld. A Good rating implies inspectors were satisfied with the warmth and respect shown to residents at the time of their visit. No concerns about dignity or compassion were recorded.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. These are not abstract qualities: they show up in whether staff knock before entering a room, whether they use your parent's preferred name without being prompted, and whether interactions feel unhurried. The inspection found Caring to be Good, but without specific observations or resident quotes, you cannot know from the published findings whether this reflects a genuinely warm culture or a compliant one. Observe this yourself on a visit.","evidence_base":"The Good Practice evidence base (Leeds Beckett University, 2026) emphasises that non-verbal communication, including tone, pace, and physical proximity, matters as much as words for people living with dementia. Staff who understand this will interact differently from those who do not, and the difference is visible on a short visit.","watch_out":"During your visit, watch how staff interact with residents in corridors and communal areas when they do not know they are being observed. Notice whether your parent would be addressed by their preferred name, whether staff crouch to make eye contact, and whether the pace of interactions feels unhurried."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the November 2020 inspection. The published summary does not include specific detail about the activities programme, individual engagement for people with advanced dementia, complaint handling, or end-of-life care planning. A Good rating implies inspectors were satisfied that the home was responding to individual needs at the time of their visit. No concerns were recorded in this domain.","quotes":[],"family_meaning":"Resident happiness is the third most significant theme in our family review data, cited in 27.1% of positive reviews, and activities and engagement follow at 21.4%. For a home with a dementia specialism, the key question is not just whether there is a group activity programme, but what happens for your parent on the days they cannot or do not want to join a group. The Good Practice evidence base highlights that one-to-one, tailored engagement, including everyday household tasks that give a sense of purpose, has a stronger positive effect on wellbeing for people with moderate to advanced dementia than structured group activities alone. The inspection does not address this.","evidence_base":"The Good Practice evidence base (Leeds Beckett University, 2026) identifies Montessori-based and individual activity approaches as particularly effective for people living with dementia, noting that meaningful engagement does not require a formal programme and can include folding laundry, tending plants, or sorting familiar objects.","watch_out":"Ask the activities coordinator to show you the activity records for the past month, not just the planned timetable. Specifically ask what one-to-one engagement is offered to residents who are living with more advanced dementia and who cannot participate in group sessions."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the November 2020 inspection. A named registered manager, Mrs Paula Wood, and a nominated individual, Mrs Jean Thomas, are recorded. The published summary does not include detail about management visibility, staff culture, governance systems, or how the home responds to complaints and incidents. A Good rating implies inspectors were satisfied with leadership and accountability at the time. No concerns were recorded.","quotes":[],"family_meaning":"Management quality is cited in 23.4% of positive family reviews in our data, and the Good Practice evidence base identifies leadership stability as one of the strongest predictors of care quality over time. A named manager in post is a positive sign, but the inspection took place in late 2020 and you do not know from the published findings whether the same manager is still in post, how long they have been there, or what kind of culture they have built. Communication with families is highlighted in 11.5% of positive reviews: ask specifically how the home keeps you informed, and how easy it is to speak to a senior member of staff when you have a concern.","evidence_base":"The Good Practice evidence base (Leeds Beckett University, 2026) notes that leadership stability, including a consistent registered manager who is known to staff and residents, is a reliable predictor of sustained care quality and staff retention in care homes.","watch_out":"Ask how long the current registered manager has been in post and whether there have been significant changes to the senior team in the past 18 months. Also ask how the home would contact you if something happened to your parent overnight, and what the process is for raising a concern."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Church View specialises in dementia care for adults over 65, providing support for residents with varying needs.. Gaps or open questions remain on The home's approach to dementia care focuses on maintaining routines and keeping residents engaged. Staff work to create a stable environment where people living with dementia can feel secure. — areas worth probing directly during a visit.