Chertsey Parklands Manor Care Home – Avery Collection
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds95
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2022-07-07
- Activities programmeThe gardens get plenty of use, with residents enjoying outdoor activities when weather permits. Inside, the communal spaces and individual apartments are kept fresh and welcoming, with families commenting on the cleanliness and thoughtful decoration. The kitchen turns out proper meals that residents actually look forward to, with the cafe providing a social hub between mealtimes.
- Visit Website
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
What strikes families most is how staff talk to residents — real conversations, not that sing-song voice some care homes adopt. Residents join in with entertainers, work on puzzles, or just enjoy the newspapers in the communal areas. The atmosphere feels relaxed and purposeful, with people genuinely engaged in what's happening around them.
Based on 31 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10
The eight family priority themes
- Staff warmth78
- Compassion & dignity78
- Cleanliness75
- Activities & engagement70
- Food quality70
- Healthcare75
- Management & leadership75
- Resident happiness72
What inspectors found
Inspected 2022-07-07 · Report published 2022-07-07 · Inspected 2 times in the last three years
Is this home safe?
{"found":"The home was rated Good for safety at its August 2025 inspection. The home is a 95-bed nursing home, which means robust medicines management, infection control, and adequate staffing are all essential to a safe rating. Beyond the Good rating itself, the published text available for this analysis does not include specific inspector observations about falls management, medicines systems, or night-time staffing numbers. Two registered managers are named, which indicates leadership accountability is in place.","quotes":[],"family_meaning":"A Good safety rating is the minimum you should look for, but it is worth understanding what sits behind it for a home of this size. Good Practice research consistently shows that night staffing is where safety most commonly slips in larger nursing homes: inspectors may visit during the day, but your parent is there around the clock. Our family review data shows that staff attentiveness is mentioned in 14% of positive reviews, often in the context of call bells being answered promptly and falls being responded to quickly. Because the detailed inspection text is not available here, you cannot rely on this report alone to judge night-time safety. You need to ask directly.","evidence_base":"The IFF Research and Leeds Beckett rapid evidence review found that agency staff reliance is one of the most consistent predictors of safety incidents in care homes, because unfamiliar staff do not know individual residents' baseline behaviours or risk profiles.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count how many named permanent staff versus agency workers covered night shifts. For 95 beds, ask specifically how many carers and how many qualified nurses are on duty between 10pm and 6am."}
Is the care effective?
{"found":"The home was rated Good for effectiveness at its August 2025 inspection. Effectiveness covers how well the home translates care plans into practice, whether staff have the right training (including dementia-specific training), whether residents have regular access to GPs and healthcare professionals, and whether food meets individual dietary needs. The published text available for this analysis does not include specific detail on any of these areas beyond the Good rating itself. The home's registered specialisms include dementia and sensory impairment, which requires staff competence beyond general nursing.","quotes":[],"family_meaning":"Effectiveness is what separates a home that knows what it should do from one that actually does it consistently. For your parent, this means care plans that are updated when their needs change, dementia training that goes beyond a one-day online module, and a GP who visits regularly rather than only in a crisis. Food quality, which 20.9% of positive reviews in our data mention specifically, is also part of this domain: not just whether meals look appealing, but whether the home understands modified textures, cultural preferences, and the risk of unintentional weight loss in people with dementia. The inspection found this to Good standard, but the specific evidence behind that judgement is not available here, so you should verify key elements yourself.","evidence_base":"The Good Practice evidence base identifies care plans as living documents: homes rated Good or Outstanding review them in response to changes in a person's condition, not just on a fixed annual cycle, and they actively involve families in those reviews.","watch_out":"Ask the manager how often care plans are formally reviewed and give an example: if your parent stopped eating well last month, how quickly would their care plan be updated and who would tell you? Ask also what dementia training all care staff, not just nurses, have completed in the past 12 months."}
Is this home caring?
{"found":"The home was rated Good for caring at its August 2025 inspection. Caring covers staff warmth, dignity, respect, and whether residents' independence is supported rather than managed away. Staff warmth is the single highest-weighted theme in our family review data, appearing in 57.3% of positive reviews. Compassion and dignity follow closely at 55.2%. The published inspection text does not include specific inspector observations, resident testimony, or relative quotes on this domain, so the rating cannot be contextualised with direct evidence here.","quotes":[],"family_meaning":"Staff warmth is the thing families mention most when they describe a good care home, and it is also the thing that is hardest to assess from a published report. What inspectors look for and what you will feel on a visit are closely related: do staff use your parent's preferred name without being reminded? Do they sit at eye level when speaking to someone with dementia? Do they move without obvious hurry? Good Practice research confirms that non-verbal communication matters as much as words for people with advanced dementia, and that a calm, unhurried pace is itself a form of care. The Good rating here is encouraging, but you should form your own view on a visit.","evidence_base":"The Leeds Beckett rapid evidence review found that person-led care requires staff to know the individual: their history, preferences, and communication style. Homes where staff can describe a resident's background unprompted score significantly higher on family satisfaction measures.","watch_out":"When you visit, spend time in a communal area and watch how staff approach residents who are not asking for anything. Do they make eye contact, use names, or stop briefly to chat? Or do they move through the space without acknowledgement? That pattern, repeated across different staff, tells you more about the culture than any formal answer to a question."}
Is the home responsive?
{"found":"The home was rated Good for responsiveness at its August 2025 inspection. Responsiveness covers whether the home tailors its offer to individual residents: activities that match personal interests and cognitive ability, a complaints process that is taken seriously, and end-of-life care that reflects what the person would have wanted. The home's registered specialisms include dementia, physical disabilities, and sensory impairment, each of which requires a different approach to activities and engagement. The published text does not include specific detail on activity provision, individual engagement, or complaints handling beyond the Good rating.","quotes":[],"family_meaning":"For a parent with dementia, responsiveness is the difference between a home where your parent sits in a chair watching television and one where someone sits with them doing something that connects with who they used to be. Activities are mentioned in 21.4% of positive family reviews in our data, and resident happiness in 27.1%. Good Practice research is clear that group activities alone are not sufficient: people with moderate or advanced dementia often cannot participate in groups and need one-to-one engagement, ideally built around familiar tasks and routines from their earlier life. The Good rating is encouraging, but ask specifically about what happens for residents who cannot join group sessions.","evidence_base":"The IFF Research evidence review found that Montessori-based and everyday-task approaches, such as folding, sorting, or simple cooking tasks, produce measurably higher engagement and lower distress in people with moderate to advanced dementia compared with passive group entertainment.","watch_out":"Ask the activities coordinator to describe a typical week for a resident with moderate dementia who finds group sessions overwhelming. Ask how many one-to-one sessions that person would receive and how those are logged. Then ask to see last week's activity records for evidence that planned sessions actually took place."}
Is the home well-led?
{"found":"The home was rated Good for well-led at its August 2025 inspection. Two registered managers (Arturas Repkovas and Gabriela Smith) are named, alongside nominated individual Natasha Southall, suggesting a defined leadership structure. Well-led covers whether the manager is visible and known to residents and staff, whether the culture supports staff to raise concerns, and whether governance systems pick up problems before they escalate. The published text does not include detail on manager tenure, staff satisfaction, or how the home uses audits and feedback to drive improvement.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of quality trajectory in care homes, according to the Good Practice evidence base. A home with a consistent, visible manager tends to retain staff, and staff retention in turn means your parent is cared for by people who know them. Two registered managers being in post raises a practical question worth asking: which manager is present on which days, and who is the first point of contact for families? Good Practice research also highlights the importance of a culture where care staff feel able to raise concerns without fear. That culture is set from the top. Our family review data shows management quality is mentioned in 23.4% of positive reviews, and communication with families in 11.5%.","evidence_base":"The Leeds Beckett rapid evidence review found that bottom-up empowerment, where frontline carers are encouraged and supported to make decisions in the moment, is a consistent feature of homes rated Outstanding and a meaningful differentiator within Good-rated homes.","watch_out":"Ask which registered manager you would speak to if you had a concern at 7pm on a Friday, and how quickly you could expect a response. Ask also how long each manager has been in post. A recently appointed management team in a 95-bed home is a flag to monitor, even with a Good rating in place."}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home supports younger adults under 65 alongside older residents, accommodating physical disabilities and sensory impairments. They're equipped for the complex needs that can arise when someone has multiple health challenges.. Gaps or open questions remain on Families managing dementia describe consistent, patient support that helps their loved ones feel secure. Staff understand how to communicate when words become difficult, maintaining that crucial sense of connection even as cognitive abilities change. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Chertsey Parklands Manor was rated Good across all five inspection domains in August 2025, which is a positive baseline. However, the published report text available for this analysis contains limited specific detail, so scores reflect confirmed Good ratings rather than rich observational evidence.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
What strikes families most is how staff talk to residents — real conversations, not that sing-song voice some care homes adopt. Residents join in with entertainers, work on puzzles, or just enjoy the newspapers in the communal areas. The atmosphere feels relaxed and purposeful, with people genuinely engaged in what's happening around them.
What inspectors have recorded
Staff clearly know their residents well, picking up on changing needs and adjusting support accordingly. During lockdown, families particularly valued the online updates and photos that kept them connected. The team's consistency shows — the same friendly faces building relationships with residents over months and years, not just passing through.
How it sits against good practice
It's the everyday kindness that seems to make the difference here — staff who remember how someone likes their tea, who notice when they need a bit more support today than yesterday.
Worth a visit
Chertsey Parklands Manor Care Home, on Parklands Drive in Chertsey, was rated Good across all five inspection domains at its most recent inspection on 13 August 2025, with the report published in November 2025. The home is a 95-bed nursing home registered to support people with dementia, physical disabilities, and sensory impairments, as well as adults of working age. Two registered managers are in post, and a nominated individual provides oversight. A Good rating across all domains is a solid and reassuring baseline. The main uncertainty here is that the full inspection report text was not available for detailed analysis, which means this Family View cannot confirm specific observations about staff warmth, meal quality, activity provision, or night-time safety. A Good rating tells you the home met the standard; it does not tell you how it felt on the day. Before you decide, visit in person at a time that includes a mealtime if possible, ask to see last week's actual staffing rotas (not templates), and ask the manager directly how many permanent versus agency carers were on night shifts in the past month. Those three steps will tell you far more than any published rating alone.
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In Their Own Words
How Chertsey Parklands Manor Care Home – Avery Collection describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where residents keep their spark through every stage of care
Dedicated nursing home Support in Chertsey
When you walk through Chertsey Parklands Manor Care Home in Surrey, you'll notice residents chatting with staff like old friends, not just being looked after. Families describe how their loved ones maintain their dignity here, whether they're dealing with dementia, physical disabilities, or simply the challenges of getting older. The care adapts as needs change, but the respect never wavers.
Who they care for
The home supports younger adults under 65 alongside older residents, accommodating physical disabilities and sensory impairments. They're equipped for the complex needs that can arise when someone has multiple health challenges.
Families managing dementia describe consistent, patient support that helps their loved ones feel secure. Staff understand how to communicate when words become difficult, maintaining that crucial sense of connection even as cognitive abilities change.
Management & ethos
Staff clearly know their residents well, picking up on changing needs and adjusting support accordingly. During lockdown, families particularly valued the online updates and photos that kept them connected. The team's consistency shows — the same friendly faces building relationships with residents over months and years, not just passing through.
The home & environment
The gardens get plenty of use, with residents enjoying outdoor activities when weather permits. Inside, the communal spaces and individual apartments are kept fresh and welcoming, with families commenting on the cleanliness and thoughtful decoration. The kitchen turns out proper meals that residents actually look forward to, with the cafe providing a social hub between mealtimes.
“It's the everyday kindness that seems to make the difference here — staff who remember how someone likes their tea, who notice when they need a bit more support today than yesterday.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
