Chertsey Parklands Manor Care Home – Avery Collection
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds95
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2022-07-07
- Activities programmeThe food consistently gets praise for its quality and variety, with residents clearly enjoying their meals. The home itself is kept spotlessly clean and well-maintained, with comfortable spaces for socialising and attractive gardens that residents use regularly. Everything feels fresh and well-cared for.
- Visit Website
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about the genuine friendliness they encounter from the moment they arrive. Staff greet everyone warmly and take time to get to know residents as individuals. The regular entertainment and activities happen both inside and in the gardens, with team members joining in rather than just supervising. People describe feeling their relatives have found a real social world here.
Based on 31 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership72
- Resident happiness68
What inspectors found
Inspected 2022-07-07 · Report published 2022-07-07 · Inspected 1 times in the last three years
Is this home safe?
{"found":"The Safe domain was rated Good at the October 2025 inspection. The home is registered to provide nursing care, which means it must meet higher staffing and clinical governance requirements than a residential-only home. Beyond the rating itself, the published report does not include specific observations about medicines management, falls prevention, infection control, or staffing levels. The evidence behind the Good rating is not publicly available in detail.","quotes":[],"family_meaning":"A Good rating for safety is reassuring, but the detail that matters to families is rarely in the headline. Our review data shows that families most often notice safety through attentiveness: whether staff respond promptly, whether call bells are answered quickly, and whether agency faces appear on the unit. The Good Practice evidence base highlights that night staffing is where safety most often slips in care homes, and that high agency use undermines the consistency your parent needs. None of these specifics were recorded in the published findings, so you will need to ask directly.","evidence_base":"Research across 61 studies (IFF Research and Leeds Beckett University, March 2026) found that night staffing ratios are the single most underscrutinised safety variable in care home inspections. A Good rating does not confirm that night cover is adequate for a 95-bed nursing home.","watch_out":"Ask the manager to show you the actual staffing rota for the last two weeks, covering day and night shifts. Count the number of permanent staff versus agency staff on the night shifts and ask what the minimum staffing level is for the dementia unit after 8pm."}
Is the care effective?
{"found":"The Effective domain was rated Good at the October 2025 inspection. This domain covers how well the home assesses needs, writes and reviews care plans, supports health through GP and specialist access, provides training to staff, and attends to nutrition and hydration. The published report does not include specific examples of care planning practice, training records, or healthcare arrangements. The rating is confirmed; the evidence behind it is not.","quotes":[],"family_meaning":"For families choosing a nursing home for a parent with dementia or complex health needs, effectiveness is about whether the people caring for your parent truly understand them. Our review data shows that dementia-specific care features in 12.7% of positive family reviews, and food quality appears in 20.9%. Good Practice research identifies care plans as living documents that should be updated after every significant change, not just at annual reviews. Neither care plan frequency nor dementia training content is described in these findings, so both are worth asking about specifically.","evidence_base":"The IFF Research and Leeds Beckett University evidence review found that dementia training which includes non-verbal communication and behavioural understanding produces measurably better outcomes for residents than generic mandatory training. Ask what specific dementia training all staff complete, not just whether training exists.","watch_out":"Ask to see an example care plan (anonymised if needed) and check whether it includes the person's life history, preferred name, daily routines, food preferences, and who is important to them. A care plan that reads like a medical record rather than a portrait of a person is a warning sign."}
Is this home caring?
{"found":"The Caring domain was rated Good at the October 2025 inspection. This domain covers how staff treat residents: whether they are kind, patient, and respectful; whether privacy and dignity are upheld; and whether residents are supported to be as independent as possible. No direct observations, resident quotes, or relative feedback are recorded in the published findings. The Good rating is confirmed, but the texture of daily life for your parent cannot be assessed from the published text alone.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of positive family reviews in our data, appearing in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. These are the things families notice first and remember longest. Good Practice research confirms that for people with advanced dementia, non-verbal communication matters as much as words: tone of voice, eye contact, and pace of movement signal safety or threat before any words are spoken. Because the inspection did not record observations of these interactions, the only way to assess this for your parent is to visit and watch.","evidence_base":"Studies in the Good Practice evidence base consistently show that unhurried, person-led care, where staff know a resident's preferred name, their history, and their individual triggers, produces lower rates of distress and agitation in people living with dementia. Knowing a person's name and using it is a minimum standard, not a bonus.","watch_out":"During your visit, find a moment to watch a staff member support a resident with something routine, whether that is walking to the lounge, finishing a meal, or moving between rooms. Notice whether the staff member speaks to the resident by name, makes eye contact, and moves at the resident's pace rather than their own."}
Is the home responsive?
{"found":"The Responsive domain was rated Good at the October 2025 inspection. This domain covers whether the home responds to individual needs and preferences, provides meaningful activities, handles complaints well, and plans appropriately for end of life. The home is registered for dementia care, physical disabilities, and sensory impairments, which signals an expectation of tailored, individualised responses. However, no specific activities, individual engagement plans, or complaint-handling examples are described in the published report.","quotes":[],"family_meaning":"Our review data shows that activities and engagement feature in 21.4% of positive family reviews, and resident happiness (which is closely linked to engagement) appears in 27.1%. Good Practice research is clear that group activities alone are insufficient for people with advanced dementia: one-to-one engagement, including familiar household tasks and sensory activities tailored to the individual, is what makes the difference between a day that has meaning and a day spent waiting. A 95-bed home must actively plan for residents who cannot join group sessions. This was not assessed in the published findings.","evidence_base":"Montessori-based and individual-engagement approaches, identified in the Good Practice evidence review, show consistent positive effects on wellbeing for people with dementia, particularly those who can no longer participate in group settings. One-to-one time should be scheduled, not left to chance.","watch_out":"Ask the activities coordinator to show you last month's activity records for a resident with advanced dementia who does not attend group sessions. Ask specifically how many one-to-one sessions that person received in a typical week and what form those sessions took."}
Is the home well-led?
{"found":"The Well-led domain was rated Good at the October 2025 inspection. Two registered managers are named (Mr Arturas Repkovas and Mrs Gabriela Smith), and a nominated individual (Mrs Natasha Southall) is identified. Having two registered managers in a 95-bed nursing home is not unusual and can reflect a deliberate split of clinical and operational responsibility. Beyond the names and the rating, the published report provides no detail about management visibility, staff culture, governance systems, or how the home responds to concerns and incidents.","quotes":[],"family_meaning":"Our review data shows that management and leadership feature in 23.4% of positive family reviews, and communication with families appears in 11.5%. Good Practice research is consistent that leadership stability, meaning managers who stay in post and are known to residents, staff, and families, is one of the strongest predictors of quality over time. Two named managers is a positive structural signal, but tenure and visibility matter more than job titles. Neither is recorded here. Ask how long each manager has been in post and whether they are routinely seen on the floor.","evidence_base":"The IFF Research and Leeds Beckett University evidence review found that homes where staff feel able to raise concerns without fear, and where managers act visibly on feedback, consistently outperform homes where governance is present on paper but invisible in practice.","watch_out":"When you visit, ask to speak briefly with one of the registered managers rather than only a coordinator or receptionist. Notice whether they can describe your parent's likely care needs from memory or whether they reach immediately for a folder. Ask how long they have personally been in post at this home."}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home caters for adults of all ages with various needs including dementia, physical disabilities, and sensory impairments. They also support younger adults under 65 who need residential care.. Gaps or open questions remain on For residents living with dementia, the team adjusts their care as cognitive abilities change. Staff maintain a respectful tone throughout, understanding how to provide support without being patronising. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Chertsey Parklands Manor Care Home was rated Good across all five inspection domains in October 2025, which is a positive baseline. However, the published report contains very limited specific detail, observations, or direct testimony, so scores reflect a confirmed Good rating with insufficient evidence to push into the higher bands.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
Families talk about the genuine friendliness they encounter from the moment they arrive. Staff greet everyone warmly and take time to get to know residents as individuals. The regular entertainment and activities happen both inside and in the gardens, with team members joining in rather than just supervising. People describe feeling their relatives have found a real social world here.
What inspectors have recorded
The team shows particular skill in supporting residents through difficult times, including providing sensitive end-of-life care that maintains dignity and comfort. Families appreciate the daily care reports and photo updates, especially those who live far away. Staff adapt their approach for residents with dementia, avoiding any hint of talking down while ensuring everyone gets the support they need.
How it sits against good practice
The structured welcome process helps new residents settle in comfortably, setting the tone for the considerate care that follows.
Worth a visit
Chertsey Parklands Manor Care Home was assessed in October 2025 and rated Good across all five inspection domains: Safe, Effective, Caring, Responsive, and Well-led. The home is run by Willowbrook Healthcare Limited and has two registered managers in post. It is registered to provide nursing care for adults over and under 65, including people living with dementia, physical disabilities, and sensory impairments, across 95 beds. The main limitation of this report is that the published text provides almost no specific detail behind the Good ratings. There are no direct observations, no resident or relative quotes, and no figures for staffing, incidents, or activities. A Good rating is a meaningful baseline, but it tells you little about day-to-day life for your parent. Before making a decision, visit in person, ask to see last week's actual staffing rota (not a template), and spend time watching how staff interact with residents in corridors and at mealtimes. The questions in the checklist below are the ones this inspection did not answer.
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In Their Own Words
How Chertsey Parklands Manor Care Home – Avery Collection describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where warmth and dignity shape every day of care
Compassionate Care in Chertsey at Chertsey Parklands Manor Care Home
Finding the right care home means looking for somewhere that treats your loved one with genuine respect and kindness. Chertsey Parklands Manor Care Home in Surrey has built its reputation on providing dignified, personalised care that adapts as residents' needs change. The home welcomes people living with dementia, physical disabilities, and sensory impairments, creating a supportive environment where everyone feels valued.
Who they care for
The home caters for adults of all ages with various needs including dementia, physical disabilities, and sensory impairments. They also support younger adults under 65 who need residential care.
For residents living with dementia, the team adjusts their care as cognitive abilities change. Staff maintain a respectful tone throughout, understanding how to provide support without being patronising.
Management & ethos
The team shows particular skill in supporting residents through difficult times, including providing sensitive end-of-life care that maintains dignity and comfort. Families appreciate the daily care reports and photo updates, especially those who live far away. Staff adapt their approach for residents with dementia, avoiding any hint of talking down while ensuring everyone gets the support they need.
The home & environment
The food consistently gets praise for its quality and variety, with residents clearly enjoying their meals. The home itself is kept spotlessly clean and well-maintained, with comfortable spaces for socialising and attractive gardens that residents use regularly. Everything feels fresh and well-cared for.
“The structured welcome process helps new residents settle in comfortably, setting the tone for the considerate care that follows.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
