Camberwell Lodge Care & Nursing Home – Country Court

What families say

Staff here seem to connect well with residents and families on a personal level. They're described as patient and friendly, taking time to learn about family relationships and showing real interest in residents' lives. The home celebrates birthdays and organizes events that bring families together.

Based on 14 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement68
• Food quality68
• Healthcare70
• Management & leadership72
• Resident happiness70

What inspectors found

Inspected 2023-02-10 · Report published 2023-02-10 · Inspected 1 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"Camberwell Lodge was rated Good for safety at its November 2024 inspection. The home is a 98-bed nursing home with a dementia specialism, meaning safety systems need to account for the particular risks associated with dementia, including falls, wandering, and medication management. No specific observations about staffing ratios, incident logging, or infection control were available in the published report text. The registered manager is named and in post, which provides a baseline of accountability. Beyond the Good rating itself, the inspection findings do not give enough detail to describe exactly what safe practice looks like day to day at this home.","quotes":[],"family_meaning":"A Good safety rating is reassuring, but the Good Practice evidence base (IFF Research and Leeds Beckett University, 2026) consistently flags that safety risks in care homes tend to concentrate at night, when staffing is thinnest and oversight is reduced. For a 98-bed home with a dementia unit, knowing the overnight staffing ratio is one of the most important questions you can ask. Our family review data shows that 14% of positive reviews specifically mention staff attentiveness as a reason families feel their parent is safe; that attentiveness is hardest to maintain on a stretched night shift. The inspection did not record specific detail on agency staff usage or falls logging, so you will need to ask those questions directly. A Good rating tells you the home passed; your visit and your questions will tell you whether it is safe enough for your parent specifically.","evidence_base":"The Good Practice rapid evidence review (61 studies, March 2026) found that night staffing ratios are the single most common point at which safety standards slip in otherwise well-rated homes, and that high agency staff usage undermines the consistency of care that people with dementia depend on.","watch_out":"Ask the manager to show you the actual staffing rota for last week, not the planned template. Count how many permanent staff were on the dementia unit on night shifts, and ask what the ratio of nursing staff to residents is after 10pm."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"Camberwell Lodge was rated Good for effectiveness at its November 2024 inspection. The home holds a dementia specialism and provides nursing care, which means it is expected to meet a higher bar for care planning, health monitoring, and clinical competence than a residential-only home. No specific detail about care plan quality, GP access arrangements, dementia training content, or food quality was available in the published report text. The Good rating indicates inspectors were satisfied with the overall standard, but the evidence base here is thin.","quotes":[],"family_meaning":"Effectiveness in dementia care is about whether staff know your parent as an individual and whether care plans are living documents that change as your parent's needs change. Our family review data shows that food quality (weighted at 20.9% in positive reviews) and healthcare access (20.2%) are both significant drivers of family confidence. The Good Practice evidence base is clear that dementia training needs to go beyond basic awareness: it should cover non-verbal communication, pain recognition in people who cannot self-report, and behavioural responses to unmet need. The inspection did not confirm whether Camberwell Lodge's training reaches that standard, so ask specifically what training dementia unit staff have completed in the last 12 months. A Good rating for effectiveness is a positive baseline, but you should verify the detail yourself.","evidence_base":"The Good Practice review found that care plans function as meaningful tools only when they are reviewed regularly with family input and updated to reflect changes in the person's condition, communication, and daily preferences. Homes rated Good do not always meet this standard in practice.","watch_out":"Ask the manager how often care plans are formally reviewed, whether families are invited to those reviews, and whether the plan would capture something as specific as your parent's preferred name, morning routine, and favourite food. Ask to see a blank template so you can judge how much individual detail it is designed to hold."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"Camberwell Lodge was rated Good for caring at its November 2024 inspection. This domain covers staff warmth, dignity, respect, and the extent to which your parent is treated as an individual. No direct inspector observations of staff-resident interactions, preferred name use, or unhurried care were recorded in the available report text. No resident or relative quotes were published. The Good rating indicates inspectors were satisfied, but without specific observations it is not possible to describe what caring practice looks like at this home in concrete terms.","quotes":[],"family_meaning":"Staff warmth is the single most powerful driver of family satisfaction in our review data, cited in 57.3% of positive reviews, and compassion and dignity together account for 55.2%. What families describe in those reviews is not abstract: it is staff who use preferred names, who sit down rather than stand over a resident, who notice when someone is having a bad day and respond rather than move on. The Good Practice evidence base highlights that for people with advanced dementia, non-verbal communication matters as much as words, and that consistent, familiar staff are the foundation of a calm environment. The published inspection provides no specific observations on these points for Camberwell Lodge. Observe the quality of staff-resident interactions yourself on a visit, particularly in corridors and communal areas where care is less formal and the real culture of a home tends to show.","evidence_base":"The Good Practice review found that person-led caring requires staff to know the individual's history, preferences, and communication style, not just their clinical needs. Homes where staff can name residents' interests and family members tend to score significantly higher on resident wellbeing measures.","watch_out":"When you visit, notice how staff greet your parent as you walk through the home together. Do they use a name? Do they make eye contact? Do they stop walking to speak, or call out while passing? These small behaviours are the most reliable signal of the caring culture the inspection rated Good."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"Camberwell Lodge was rated Good for responsiveness at its November 2024 inspection. Responsiveness covers whether your parent will have a meaningful life at the home: activities, individual engagement, and whether the home adapts to changing needs including at end of life. No specific detail about the activity programme, one-to-one engagement for people with advanced dementia, or end-of-life planning was available in the published report text. With 98 beds and a dementia specialism, the range of activity provision matters considerably.","quotes":[],"family_meaning":"Our family review data shows that resident happiness (27.1%) and activities (21.4%) together account for a substantial share of what drives family confidence in a home. The Good Practice evidence base is clear that group activities alone are not sufficient for people with moderate to advanced dementia: tailored one-to-one engagement, including everyday household tasks and sensory activities, produces measurably better wellbeing outcomes than a programme designed primarily for those who can participate independently. The inspection did not record what Camberwell Lodge's activity offer looks like in practice. Ask to see last month's actual schedule rather than a promotional brochure, and ask specifically what happens for your parent on a day when they cannot or will not join a group.","evidence_base":"The Good Practice review identified Montessori-based approaches and everyday household task participation as among the most effective ways to support wellbeing in people with dementia, particularly where verbal communication is limited. Homes that rely primarily on group entertainment activities show weaker outcomes for residents with higher support needs.","watch_out":"Ask the activities coordinator (not the manager) to describe what a typical Tuesday looks like for a resident with moderate dementia who does not want to join the group session. If the answer is vague or defaults to television, that tells you something important."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"Camberwell Lodge was rated Good for well-led at its November 2024 inspection. The home is run by Country Court Care Homes 2 Limited, with Mrs Marianna Kiraly as registered manager and Mrs Helen Louise Richmond as nominated individual. Having named, accountable leadership in place is a baseline requirement and the Good rating indicates inspectors were satisfied with governance arrangements. No specific detail about management visibility, staff empowerment, culture, or how the home responds to concerns was available in the published report text.","quotes":[],"family_meaning":"Management and leadership account for 23.4% of what drives positive family reviews in our data, and communication with families adds a further 11.5%. The Good Practice evidence base is unambiguous that leadership stability predicts quality trajectory: homes where the registered manager has been in post for more than two years and is visible on the floor consistently outperform homes where management is frequently changing or remote. The inspection confirmed a named manager is in post, but did not record how long she has been there, how visible she is to staff and residents, or whether staff feel able to raise concerns. These are questions worth asking directly. Communication with families in particular is something the published findings do not address at all.","evidence_base":"The Good Practice review found that homes where staff report feeling empowered to raise concerns without fear of consequence consistently deliver better care outcomes, and that manager tenure of more than 24 months is one of the strongest predictors of sustained quality in care home settings.","watch_out":"Ask the registered manager directly how long she has been in her current role at Camberwell Lodge, and ask a care worker (not management) whether they feel comfortable raising a concern about a resident's care. The answer to the second question, and how freely it is given, will tell you more than any rating."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides care for adults both under and over 65, including those living with dementia.. Gaps or open questions remain on While the home states they support people with dementia, families should ask detailed questions about specific dementia care protocols and safeguarding measures. — areas worth probing directly during a visit.