Bishops Manor Care Home – Care UK
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds65
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities
- Last inspected2019-11-16
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families talk about walking in and seeing residents chatting with each other, not just sitting quietly. People who'd lost interest in daily life start joining in activities again — fitness sessions, social events, the kinds of things that build confidence back up. Staff know residents by name and personality, creating an atmosphere where people feel genuinely included.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership72
- Resident happiness70
What inspectors found
Inspected 2019-11-16
Is this home safe?
Is the care effective?
Bishops Manor was rated Good for Effectiveness at its January 2022 inspection. The published text does not provide specific detail on care plan quality, GP access arrangements, dementia-specific training content, nutritional support, or how health changes are monitored and acted upon. The Good rating indicates inspectors were broadly satisfied, but no specific observations or records are described in the available text.Is this home caring?
Bishops Manor was rated Good for Caring at its January 2022 inspection. The published text does not include inspector observations of staff interactions, resident testimony about how they feel treated, or specific examples of dignity and respect in practice. A Good rating in this domain means inspectors did not find cause for concern, but it is not possible from the available text to describe the warmth and character of care in specific terms.Is the home responsive?
Bishops Manor was rated Good for Responsiveness at its January 2022 inspection. The published text does not describe the activities programme, how the home supports individuals who cannot participate in group sessions, how complaints are handled, or how end-of-life care is approached. The Good rating indicates inspectors were satisfied at the time, but no specific findings are available to characterise day-to-day life for residents.Is the home well-led?
Bishops Manor was rated Good for Well-led at its January 2022 inspection. The published text confirms that a registered manager, Mr Thomas Marc Bampfield, and a nominated individual, Ms Rachel Louise Harvey, were in post at the time. No specific detail is available about management visibility, staff culture, governance processes, audit activity, or how the home responds to concerns and complaints. The Good rating indicates the inspection did not find significant leadership failures.
Source: CQC inspection report →
What the evidence base says
The home cares for adults both under and over 65, including those with dementia and physical disabilities. They handle the transition from hospital particularly well, helping people regain stability after falls or health setbacks. Staff here seem to grasp something important — that dementia doesn't erase who someone is. They work with behaviors rather than against them, letting residents maintain their sense of purpose and routine in ways that feel natural to them. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Bishops Manor received a Good rating across all five domains at its January 2022 inspection, which is a positive baseline, but the published report text is too limited to support specific evidence scores above 72 in any theme. The scores reflect confirmed Good ratings rather than detailed inspector observations or resident testimony.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Families talk about walking in and seeing residents chatting with each other, not just sitting quietly. People who'd lost interest in daily life start joining in activities again — fitness sessions, social events, the kinds of things that build confidence back up. Staff know residents by name and personality, creating an atmosphere where people feel genuinely included.
What inspectors have recorded
What stands out is how approachable the team feels. Families mention being able to raise concerns easily and getting thoughtful responses from staff they know by name. There's a patience here with dementia that goes deeper than training — when residents want to organize things or feel they have work to do, staff encourage it rather than redirecting, recognizing these behaviors as part of who someone still is.
How it sits against good practice
Sometimes the best measure of a care home is how quickly the worry lifts from families' shoulders. That seems to happen here.
Worth a visit
Bishops Manor, at 134 Jockey Road, Sutton Coldfield, was rated Good across all five inspection domains at its most recent inspection, carried out on 21 January 2022 and published on 11 February 2022. The home is registered to provide nursing care and supports adults living with dementia, physical disabilities, and a range of other needs across 65 beds. A named registered manager and nominated individual were confirmed in post, which provides a basic assurance of formal accountability. All five domains, Safe, Effective, Caring, Responsive, and Well-led, carried a Good rating, which places this home in the majority of care homes nationally that meet the required standard. The main limitation here is significant: the published inspection text available for this report is extremely brief and contains almost no detailed findings, inspector observations, or resident or family testimony. A Good rating is meaningful, but it tells you little about what daily life actually looks like for your mum or dad. This inspection is also now over three years old, which means the staffing, management, and culture you find on a visit today may differ from what inspectors recorded in January 2022. Before making a decision, ask to speak with the registered manager in person, request to see last week's actual staffing rota including nights, and if possible visit at a mealtime to judge the food and the pace of care for yourself.
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In Their Own Words
How Bishops Manor Care Home – Care UK describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where settling in happens quickly and families find real support
Compassionate Care in Sutton Coldfield at Bishops Manor
When someone you love needs dementia care, the early days matter deeply. At Bishops Manor in Sutton Coldfield, families describe something reassuring — residents who were anxious or struggling after hospital stays seem to find their feet within weeks. That quick settling isn't luck; it's what happens when staff understand both the condition and the person living with it.
Who they care for
The home cares for adults both under and over 65, including those with dementia and physical disabilities. They handle the transition from hospital particularly well, helping people regain stability after falls or health setbacks.
Staff here seem to grasp something important — that dementia doesn't erase who someone is. They work with behaviors rather than against them, letting residents maintain their sense of purpose and routine in ways that feel natural to them.
“Sometimes the best measure of a care home is how quickly the worry lifts from families' shoulders. That seems to happen here.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Bishops Manor received a Good rating across all five domains at its January 2022 inspection, which is a positive baseline, but the published report text is too limited to support specific evidence scores above 72 in any theme. The scores reflect confirmed Good ratings rather than detailed inspector observations or resident testimony.
Homes in West Midlands typically score 68–82.The three-lens summary
What families tell us
Families talk about walking in and seeing residents chatting with each other, not just sitting quietly. People who'd lost interest in daily life start joining in activities again — fitness sessions, social events, the kinds of things that build confidence back up. Staff know residents by name and personality, creating an atmosphere where people feel genuinely included.
What inspectors have recorded
What stands out is how approachable the team feels. Families mention being able to raise concerns easily and getting thoughtful responses from staff they know by name. There's a patience here with dementia that goes deeper than training — when residents want to organize things or feel they have work to do, staff encourage it rather than redirecting, recognizing these behaviors as part of who someone still is.
How it sits against good practice
Sometimes the best measure of a care home is how quickly the worry lifts from families' shoulders. That seems to happen here.
Worth a visit
Bishops Manor, at 134 Jockey Road, Sutton Coldfield, was rated Good across all five inspection domains at its most recent inspection, carried out on 21 January 2022 and published on 11 February 2022. The home is registered to provide nursing care and supports adults living with dementia, physical disabilities, and a range of other needs across 65 beds. A named registered manager and nominated individual were confirmed in post, which provides a basic assurance of formal accountability. All five domains, Safe, Effective, Caring, Responsive, and Well-led, carried a Good rating, which places this home in the majority of care homes nationally that meet the required standard. The main limitation here is significant: the published inspection text available for this report is extremely brief and contains almost no detailed findings, inspector observations, or resident or family testimony. A Good rating is meaningful, but it tells you little about what daily life actually looks like for your mum or dad. This inspection is also now over three years old, which means the staffing, management, and culture you find on a visit today may differ from what inspectors recorded in January 2022. Before making a decision, ask to speak with the registered manager in person, request to see last week's actual staffing rota including nights, and if possible visit at a mealtime to judge the food and the pace of care for yourself.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Bishops Manor Care Home – Care UK measures up against the other homes you’re considering. Free account.
In Their Own Words
How Bishops Manor Care Home – Care UK describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where settling in happens quickly and families find real support
Compassionate Care in Sutton Coldfield at Bishops Manor
When someone you love needs dementia care, the early days matter deeply. At Bishops Manor in Sutton Coldfield, families describe something reassuring — residents who were anxious or struggling after hospital stays seem to find their feet within weeks. That quick settling isn't luck; it's what happens when staff understand both the condition and the person living with it.
Who they care for
The home cares for adults both under and over 65, including those with dementia and physical disabilities. They handle the transition from hospital particularly well, helping people regain stability after falls or health setbacks.
Staff here seem to grasp something important — that dementia doesn't erase who someone is. They work with behaviors rather than against them, letting residents maintain their sense of purpose and routine in ways that feel natural to them.
Management & ethos
What stands out is how approachable the team feels. Families mention being able to raise concerns easily and getting thoughtful responses from staff they know by name. There's a patience here with dementia that goes deeper than training — when residents want to organize things or feel they have work to do, staff encourage it rather than redirecting, recognizing these behaviors as part of who someone still is.
The home & environment
The food gets proper praise here — not just good quality, but willingness to work around individual preferences and cravings. When someone wants something specific, the kitchen tries to make it happen. The Reach Out Café gives families somewhere comfortable to connect with other carers who understand what they're going through.
“Sometimes the best measure of a care home is how quickly the worry lifts from families' shoulders. That seems to happen here.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
