Queen's Residential Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds46
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2019-01-05
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Based on 6 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10
The eight family priority themes
- Staff warmth52
- Compassion & dignity52
- Cleanliness52
- Activities & engagement50
- Food quality50
- Healthcare50
- Management & leadership55
- Resident happiness50
What inspectors found
Inspected 2019-01-05 · Report published 2019-01-05 · Inspected 1 times in the last three years
Is this home safe?
{"found":"The Safe domain was rated Good at the December 2018 inspection. The published summary does not include specific detail about staffing ratios, medicines management, falls recording, or infection control practices. No concerns were highlighted. The rating was confirmed as still appropriate in the July 2023 monitoring review. Beyond the domain rating itself, there is no published observational evidence to draw on.","quotes":[],"family_meaning":"A Good Safe rating means inspectors did not find evidence of harm or systemic risk at the time of the visit. However, the Good Practice evidence base highlights that safety problems in care homes are most likely to emerge on night shifts and during periods of high agency staff use. Because this inspection is now over six years old, you cannot assume current staffing arrangements match what was seen then. The absence of published detail means you will need to ask the home directly about night cover and how it responds when something goes wrong.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that night staffing is the point in the care home day where safety is most likely to slip, and that reliance on agency staff undermines the consistency of care that people with dementia need.","watch_out":"Ask the manager to show you the actual staffing rota for last week, not a template. Count how many permanent carers versus agency staff were on the night shift, and ask what the minimum staffing level is for the 46-bed home after 10pm."}
Is the care effective?
{"found":"The Effective domain was rated Good at the December 2018 inspection. This domain covers training, care planning, healthcare access, nutrition, and how well staff understand individual needs. No specific findings were published: there are no details about dementia training programmes, GP visiting frequency, care plan content, or food provision. The rating has not been re-examined since 2018.","quotes":[],"family_meaning":"Effectiveness in a dementia specialist home should mean that your parent's care plan is a living document updated as their needs change, that staff have specific dementia training rather than just a general induction, and that a GP or community nurse is genuinely accessible rather than hard to reach. The Good Practice evidence base is clear that the quality of care planning, including how often plans are reviewed and whether families can contribute, is one of the strongest predictors of good outcomes. Because none of this detail was published, it is worth asking to see how the home approaches these things directly.","evidence_base":"The rapid evidence review found that care plans treated as regularly updated, family-inclusive documents, rather than paperwork filed at admission, are one of the strongest markers of genuinely person-centred dementia care.","watch_out":"Ask the manager how often care plans are formally reviewed and request to see the process for updating a plan when a resident's condition changes. Ask specifically whether families are invited to those reviews or only informed afterwards."}
Is this home caring?
{"found":"The Caring domain was rated Good at the December 2018 inspection. This domain covers staff warmth, dignity, respect, and how well staff support residents' independence. No inspector observations, resident quotes, or relative comments were published. There is no specific evidence about whether staff use preferred names, how they respond to distress, or how privacy is protected during personal care.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity together account for a further 55.2%. These are the things families notice first on a visit and remember most. The Good Practice research confirms that non-verbal communication, pace, and knowing a person's individual history matter as much as any formal care process. A Good Caring rating is encouraging, but without published detail you will need to observe this for yourself. Watch how staff speak to residents as they pass in corridors, not just in a formal tour.","evidence_base":"The Good Practice evidence review found that person-led care requires staff to know each individual's life history, communication preferences, and emotional cues, and that these are the factors families most frequently associate with a sense of genuine kindness rather than task-completion.","watch_out":"When you visit, notice whether staff address your parent by their preferred name without being prompted, and watch whether interactions feel unhurried. Ask one member of staff what they know about a resident they care for beyond their care needs, such as a past job, hobby, or family connection."}
Is the home responsive?
{"found":"The Responsive domain was rated Good at the December 2018 inspection. This domain covers activities, individual engagement, complaint handling, and end-of-life care. No specific activities were named in the published findings, and there is no detail about how the home tailors engagement for people with more advanced dementia who cannot join group sessions. No complaints data or end-of-life care information was published.","quotes":[],"family_meaning":"Resident happiness is one of the themes families cite most in our review data, with 27.1% of positive reviews mentioning it directly, and activities and engagement account for 21.4%. For someone living with dementia, the research is clear that group activities alone are not enough: one-to-one engagement, including familiar everyday tasks like folding laundry or tending plants, can make a significant difference to wellbeing and reduce distress. Because the published report gives no detail on this, it is worth asking specifically what happens on a day when the activities coordinator is off sick.","evidence_base":"The Good Practice evidence review found that Montessori-based and everyday-task approaches to individual engagement, rather than scheduled group activities alone, produce measurable improvements in the wellbeing of people with moderate to advanced dementia.","watch_out":"Ask the home to show you the activity timetable for last week, then ask what your parent would do on a day when they could not or did not want to join a group session. Ask whether an activities coordinator visits bedrooms for residents who are less mobile."}
Is the home well-led?
{"found":"The Well-Led domain was rated Good at the December 2018 inspection. A registered manager, Mrs Paula Watson, and a nominated individual, Ms Deborah Napier-Reynolds, are both named in the registration record. No specific details about the management culture, staff empowerment, governance systems, or how the home responds to complaints were published. The monitoring review in July 2023 confirmed no new concerns had emerged, but this was a desk-based review of data rather than a new inspection.","quotes":[],"family_meaning":"Good leadership is the foundation everything else rests on. Our review data finds that 23.4% of positive family reviews mention management directly, and the Good Practice research is clear that leadership stability predicts the quality trajectory of a home over time. The July 2023 monitoring review is reassuring in that it found no red flags, but it was not a fresh inspection. The key question now is whether the registered manager is still in post and how long they have been there, because manager continuity is one of the strongest signals of a stable, well-run home.","evidence_base":"The Good Practice evidence review found that leadership stability, combined with a culture in which staff feel safe to raise concerns, is one of the most reliable predictors of sustained care quality in smaller residential homes.","watch_out":"Ask the manager directly how long they have been in post and whether there have been any significant changes to the senior team in the past 12 months. Ask how a care worker would raise a concern about a colleague's behaviour and what would happen next."}
Source: CQC inspection report →
What the evidence base says
Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home specialises in caring for people over 65, with particular experience supporting those living with dementia.. Gaps or open questions remain on For residents with dementia, the team brings the same respectful, person-centred approach that defines their end-of-life care. Staff understand the importance of maintaining dignity and connection throughout the dementia journey. — areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
The Queens Residential Care Home holds a Good rating across all five inspection domains, but the published report contains very little specific observational detail. Scores reflect the positive overall rating tempered by the absence of concrete evidence on which to build higher confidence.
Homes in Yorkshire & Humberside typically score 68–82.Worth a visit
The Queens Residential Care Home at 271 Queen Street, Withernsea was rated Good across all five inspection domains at its last inspection in December 2018, with that rating confirmed as still current following a monitoring review in July 2023. The home is registered to care for 46 people, including those living with dementia, and is run by Chaptercare Limited with a named registered manager and nominated individual in post. The honest limitation here is that the published inspection report contains very little specific detail: no inspector observations, no resident or relative quotes, and no data on staffing ratios, activities, food, or environment. A Good rating is a meaningful reassurance, but it is now more than six years old. Before making a decision, visit the home at an unannounced time, ask to see the staffing rota for a recent week including nights, ask how dementia care is tailored to individuals, and request a copy of a sample (anonymised) care plan. Use the questions in the checklist above as your starting point.
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In Their Own Words
How Queen's Residential Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where dignity matters most in life's final chapter
The Queens Residential Care Home – Your Trusted residential home
When someone you love needs round-the-clock care, you want to know they'll be treated with genuine respect. The Queens Residential Care Home in Withernsea provides exactly that kind of thoughtful support for older people, including those living with dementia. What stands out here is how the team approaches end-of-life care — with real attentiveness and humanity.
Who they care for
The home specialises in caring for people over 65, with particular experience supporting those living with dementia.
For residents with dementia, the team brings the same respectful, person-centred approach that defines their end-of-life care. Staff understand the importance of maintaining dignity and connection throughout the dementia journey.
Management & ethos
The care team here seems to understand what matters most during difficult times. When residents are nearing the end of their lives, staff maintain consistent, attentive support without leaving gaps in care. Families describe the team as approachable and considerate, treating both residents and their loved ones with genuine warmth.
“If you'd like to get a feel for The Queens yourself, arranging a visit can help you see firsthand how they care for their residents.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
