Stockingate EMI

What families say

Based on 7 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth65
• Compassion & dignity70
• Cleanliness50
• Activities & engagement45
• Food quality50
• Healthcare45
• Management & leadership45
• Resident happiness55

What inspectors found

Inspected 2022-11-17 · Report published 2022-11-17 · Inspected 9 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"The Safe domain was rated Requires Improvement at the November 2025 inspection. This means inspectors identified concerns that need to be addressed to protect people living at the home. The published summary does not detail the specific issues found, so the precise nature of the concerns is not clear from the information available. Stockingate is a 25-bed home with a dementia specialism, which makes safe staffing, medicines management, and consistent supervision particularly important. Families should ask the manager to explain what was found and what has been done since.","quotes":[],"family_meaning":"A Requires Improvement rating in Safe is the finding that should concern you most when choosing a home for your parent. Our review data shows that safe attentiveness, the confidence that someone is watching over your parent at all times, is one of the core things families look for. Good Practice research is clear that safety risks in care homes are highest overnight and during shift changeovers, and that agency reliance can undermine the consistency your parent needs. You cannot assess this from a brochure or a website. When you visit, ask specifically what the inspection found in the Safe domain, what the home's current agency usage looks like, and how many staff are present on a typical night shift.","evidence_base":"The Good Practice evidence base (IFF Research and Leeds Beckett University, 2026) identifies night staffing as the point where safety most commonly slips in care homes, and notes that high agency usage reduces the consistency of supervision for people with dementia.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not just the template. Count how many shifts were covered by permanent staff versus agency workers, and ask how many carers are present between 10pm and 7am for the 25 residents."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"The Effective domain was rated Requires Improvement at the November 2025 inspection. This domain covers whether staff have the right training, whether care plans are detailed and up to date, whether healthcare needs are met, and whether food and nutrition are managed well. The published summary does not specify which aspects of Effectiveness were found to be lacking. For a home specialising in dementia care, training in dementia-specific approaches and the quality of individual care plans are especially important markers of effectiveness.","quotes":[],"family_meaning":"Effectiveness is where the practical detail of your parent's care lives: whether the person coming on shift at 7am knows your mum dislikes a shower before breakfast, whether staff understand what a sudden change in behaviour might signal for someone with dementia, and whether your dad's GP is involved when his health changes. Our review data shows that healthcare responsiveness matters to 20.2% of positive reviewers. Good Practice research identifies care plans as living documents that need to be updated with the person's changing needs, not filed and forgotten. A Requires Improvement rating here means the inspection found that standard was not being consistently met, and you should ask to see how your parent's plan would be written, reviewed, and shared with the team.","evidence_base":"The Good Practice evidence base highlights that dementia-specific training content, particularly around non-verbal communication and behaviour as a form of expression, is a strong predictor of the quality of day-to-day care and should be in place for all staff, including those working nights and weekends.","watch_out":"Ask the manager to describe what dementia training all staff, including bank and agency workers, have completed in the past 12 months. Ask whether you would be invited to contribute to your parent's care plan before they move in, and how often that plan would be formally reviewed with you."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"The Caring domain was the only domain rated Good at the November 2025 inspection. This domain covers whether staff treat people with kindness, whether privacy and dignity are respected, and whether residents are supported to maintain their independence where possible. A Good rating here means inspectors were satisfied that the way staff interacted with residents met the standard expected. The published summary does not include specific observations or quotes to illustrate what this looked like in practice.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity account for a further 55.2%. The Good rating in Caring is therefore the most reassuring finding in this inspection and the one most directly connected to what families tell us they care about most. Good Practice research confirms that non-verbal communication, the unhurried pace, the use of preferred names, the calm response to distress, matters as much as spoken words for people with dementia. When you visit, look for these signals yourself: do staff make eye contact, do they knock before entering rooms, do they speak to your parent rather than about them?","evidence_base":"The Good Practice evidence base (IFF Research and Leeds Beckett University, 2026) finds that person-led care requires staff to know the individual well, including their personal history, preferred routines, and communication style, and that this knowledge directly shapes the quality of kind and dignified interactions.","watch_out":"During your visit, notice how staff address the people who live there. Do they use preferred names? Do they crouch to eye level when speaking to someone seated? Do they move without rushing? These are the observable markers of genuine caring that the inspection rated Good, and you should be able to see them for yourself."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"The Responsive domain was rated Requires Improvement at the November 2025 inspection. This domain covers whether the home responds to each person's individual needs and preferences, whether activities are meaningful and varied, and whether end-of-life care is planned and compassionate. The published summary does not detail the specific concerns found. For a dementia specialist home, responsiveness to individual needs, including providing engagement for people who cannot join group activities, is a key quality marker.","quotes":[],"family_meaning":"Our review data shows that activities and engagement matter to 21.4% of family reviewers, and resident happiness and contentment to 27.1%. A Requires Improvement rating in Responsive suggests that inspectors found the home was not consistently meeting individual needs or providing sufficient meaningful occupation. Good Practice research is clear that for people with dementia, tailored one-to-one engagement, including familiar household tasks and sensory activities, supports wellbeing far more than group sessions alone. Ask the home what changed after the inspection and what a typical weekday afternoon looks like for a resident who cannot join a group activity.","evidence_base":"The Good Practice evidence base identifies Montessori-based and individual activity approaches as having strong evidence for improving wellbeing in people with dementia, and notes that homes rated lower on responsiveness tend to rely on group-only programmes that exclude those at more advanced stages.","watch_out":"Ask to see last month's actual activity records, not the planned schedule. Ask specifically what happens for residents who cannot participate in group sessions and what individual engagement looks like on a Saturday evening or a Sunday afternoon when activity staff may not be on duty."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"The Well-Led domain was rated Requires Improvement at the November 2025 inspection. The registered manager is Miss Carly Tighe and the nominated individual is Mr Stephen Smith of Care Homes UK Ltd. A Requires Improvement rating in Well-Led means inspectors found that governance, oversight, or the culture of the home was not meeting the required standard. The published summary does not specify the precise concerns. The home's overall rating improved from a previous Requires Improvement to Good at this inspection, but the Well-Led domain's Requires Improvement rating raises questions about the sustainability of that improvement.","quotes":[],"family_meaning":"Management quality matters to 23.4% of family reviewers, and Good Practice research is clear that leadership stability predicts quality trajectory more reliably than any single domain rating. A Well-Led Requires Improvement rating means the inspection found the structures for learning, accountability, and staff support were not fully in place. This matters for your parent because a well-led home is one where concerns are acted on quickly, where staff feel they can speak up, and where the manager knows what is happening on every shift. The overall rating improvement is encouraging, but four domains at Requires Improvement suggests the improvements may be recent and still fragile. Ask how long the current manager has been in post and what specific changes have been made since the inspection.","evidence_base":"The Good Practice evidence base identifies leadership stability as the strongest single predictor of a home's quality trajectory, with evidence that high manager turnover correlates with declining standards across all care domains, particularly in homes specialising in dementia.","watch_out":"Ask Miss Tighe directly how long she has been in post as registered manager, what the inspection specifically identified in the Well-Led domain, and what written improvement plan is now in place. Ask whether you could see a copy of the most recent governance report or quality audit. A confident, stable manager will be able to answer these questions clearly and without hesitation."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team at Stockingate specialises in supporting older adults, with particular experience caring for people living with dementia.. Gaps or open questions remain on For those with dementia, the home provides specialised residential care tailored to individual needs. The team works to create a supportive environment for residents navigating memory challenges. — areas worth probing directly during a visit.