Livability Kenway Court

What families say

Based on 6 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth65
• Compassion & dignity65
• Cleanliness65
• Activities & engagement55
• Food quality55
• Healthcare65
• Management & leadership65
• Resident happiness60

What inspectors found

Inspected 2019-04-04 · Report published 2019-04-04 · Inspected 1 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the March 2019 inspection. This indicates that inspectors were satisfied with safeguarding arrangements, medicines management, and staffing levels at that time. No specific detail about staffing ratios, night cover, incident logs, or infection control practice was published in the inspection findings. The home cares for people with dementia and other complex needs across 24 beds, which makes staffing depth and consistency especially important. The rating has not been reassessed by a physical inspection since 2019.","quotes":[],"family_meaning":"A Good Safe rating is the minimum you should expect, and it is encouraging that no concerns were flagged in the 2019 inspection or the 2023 data review. However, the Good Practice evidence base is clear that night staffing is where safety most often slips in smaller homes, and for a 24-bed home with a dementia specialism, this is worth probing directly. Our family review data shows that perceived staff attentiveness accounts for around 14% of positive reviews, which means families notice and value it when staff are present and responsive. Because the inspection findings contain no specific detail, you cannot rely on the report alone to answer safety questions. You need to ask them on a visit.","evidence_base":"The Good Practice in Dementia Care rapid evidence review (IFF Research and Leeds Beckett University, 2026) found that night staffing ratios are the most common point at which safety standards slip in smaller care homes, and that agency reliance undermines the consistency of care that people with dementia particularly need.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Check how many permanent staff were on overnight and how many shifts were covered by agency workers."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the March 2019 inspection. This covers training, care planning, GP and healthcare access, nutrition, and how well staff understand the needs of the people in their care. Dementia is listed as a specialism, which implies a level of trained expertise, but no detail about the content or frequency of dementia training was published. No information about how care plans are written, reviewed, or personalised was recorded. Food quality and dietary support were not mentioned in the published findings.","quotes":[],"family_meaning":"Food quality accounts for 20.9% of the themes that drive positive family reviews, and care plan personalisation is one of the clearest markers of whether a home truly knows your parent as an individual rather than a diagnosis. The Good Practice evidence base found that care plans should function as living documents, updated after any significant change in health or behaviour, not just at annual review. Because none of this detail is in the published findings, you cannot assess it from the report. Healthcare coordination, including how quickly the GP is called and how medication changes are communicated to families, is the kind of thing you need to ask about directly.","evidence_base":"The Good Practice in Dementia Care evidence review found that care plans treated as living documents, updated after any meaningful change and co-produced with families, are a strong predictor of good outcomes for people with dementia. Homes that review plans only at fixed annual intervals often miss important changes in need.","watch_out":"Ask to see a sample care plan (anonymised if needed) and ask how recently it was last updated. Ask what triggers a care plan review: is it only a scheduled date, or does any change in health or behaviour prompt an immediate update?"}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the March 2019 inspection. This domain covers staff kindness, dignity, respect, privacy, and whether people are supported to maintain their independence. No direct inspector observations about how staff interacted with residents were published. No quotes from residents or relatives about their experience of being cared for were recorded in the findings. The absence of specific detail makes it impossible to assess the quality of everyday interactions from the report alone.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity together account for 55.2%. These are the things families notice most and care about most deeply. The Good Practice evidence base is clear that for people with dementia, non-verbal communication matters as much as spoken words: the pace of approach, the use of a preferred name, a touch on the shoulder. None of this can be assessed from a short inspection report. A Good rating tells you inspectors did not find problems in 2019, but the only way to judge the warmth of a staff team is to watch them at work.","evidence_base":"The Good Practice in Dementia Care evidence review found that person-led care requires staff to know each individual's life history, communication preferences, and sources of comfort. Homes where staff could describe these details for specific residents showed consistently better wellbeing outcomes than homes where staff described only clinical needs.","watch_out":"During your visit, watch how staff address the people who live there when passing in a corridor or entering a room. Are they using preferred names? Do they stop, make eye contact, and speak without hurrying? These small interactions are the most reliable real-world signal of a caring culture."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the March 2019 inspection. This domain covers how well the home responds to individual needs, including activities, engagement, and end-of-life care. No detail about the activities programme, one-to-one engagement, or how the home supports people who cannot join group activities was published. No information about how individual preferences are identified or acted on was recorded. End-of-life care planning was not mentioned in the published findings.","quotes":[],"family_meaning":"Activities and engagement account for 21.4% of the themes driving positive family reviews, and resident happiness accounts for 27.1%. For people with dementia in particular, meaningful daily engagement, not just a group session twice a week but individualised activity woven into everyday life, makes a real difference to mood, sleep, and behaviour. The Good Practice evidence base highlights approaches such as Montessori-based activities and meaningful household tasks as particularly effective for people with dementia who can no longer join structured group programmes. You cannot assess any of this from the published inspection findings, so it must be a priority question when you visit.","evidence_base":"The Good Practice in Dementia Care evidence review found that tailored one-to-one activities, including everyday tasks such as folding, sorting, or simple cooking, are associated with reduced agitation and improved wellbeing in people with moderate to advanced dementia. Homes that relied only on scheduled group activities showed worse engagement outcomes for this group.","watch_out":"Ask the activities coordinator (or the senior carer if there is no dedicated coordinator) to describe what your parent would do on a day when they did not feel like joining a group. Ask specifically about one-to-one engagement and how that is arranged and recorded."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the March 2019 inspection. The home is run by Livability, and Ms Jane Percy is named as the Nominated Individual. A Good Well-led rating indicates that inspectors were satisfied with the governance, culture, and leadership of the home at that time. No specific detail about the manager's visibility, staff feedback mechanisms, or how the home handles complaints was published. The inspection was carried out over six years ago, and leadership teams can change significantly in that time.","quotes":[],"family_meaning":"Management visibility and accountability account for 23.4% of the themes driving positive family reviews, and communication with families accounts for 11.5%. The Good Practice evidence base is clear that leadership stability is one of the strongest predictors of quality trajectory: homes where managers stay and are known to staff and families tend to improve or hold their standard, while homes with frequent management turnover often decline. Because this inspection is from 2019, you have no way of knowing from the report whether the current manager is the same person, how long they have been in post, or what the staff team looks like now. This is the most important gap to fill before making a decision.","evidence_base":"The Good Practice in Dementia Care evidence review found that leadership stability, defined as a consistent registered manager who is known to staff, residents, and families, is one of the most reliable predictors of sustained care quality. Homes with frequent management changes showed higher rates of staff turnover and lower family satisfaction scores.","watch_out":"Ask the manager how long they have been in post and whether there have been any changes to the registered manager or the senior team in the past two years. Then ask how they would contact you if something happened to your parent overnight."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team here works with people facing different challenges — whether that's dementia, learning disabilities, mental health conditions, or physical disabilities. They also support people with sensory impairments like hearing or vision loss.. Gaps or open questions remain on For those living with dementia, the home provides specialist care tailored to each person's needs. Staff understand how dementia affects daily life and work to maintain dignity and comfort. — areas worth probing directly during a visit.