Rosedale Nursing Home & Rosedale Lodge

What families say

What strikes families most is seeing their relatives treated with genuine respect. People talk about residents being recognised as individuals, not just patients. The difference shows quickly — families report seeing real improvements in mood and engagement soon after moving in.

Based on 4 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth68
• Compassion & dignity68
• Cleanliness65
• Activities & engagement55
• Food quality55
• Healthcare65
• Management & leadership68
• Resident happiness65

What inspectors found

Inspected 2018-01-11 · Report published 2018-01-11 · Inspected 2 times in the last three years

• Is this home safe?

  Good

  {"found":"The inspection awarded a Good rating for Safety at the November 2020 assessment. This indicates that inspectors were satisfied with arrangements covering staffing, medicines management, safeguarding, and infection control at that time. A named registered manager and nominated individual are recorded on the registration. No specific observations, incident data, or staffing ratio detail are available in the published summary. The monitoring review of July 2023 did not identify any concerns that would require a new inspection.","quotes":[],"family_meaning":"A Good safety rating is reassuring as a starting point, but it tells you very little about the detail that matters most for your parent living with dementia. Good Practice research consistently identifies night-time as the period when safety is most at risk, particularly in nursing homes where falls, medication errors, and delayed responses to deterioration are more likely when staffing is thin. Because this inspection is over four years old, you cannot assume current staffing levels or infection control practice match what was seen in 2020. Ask specifically about permanent night staff numbers on the dementia unit, not just the headline figure. Families in our review data who felt their parent was safe consistently named knowing individual staff by name as the key reassurance.","evidence_base":"The Good Practice rapid evidence review found that agency staff reliance and low night staffing ratios are the two factors most consistently associated with safety incidents in care homes for people with dementia. Consistency of named staff matters as much as raw headcount.","watch_out":"Ask: how many permanent (not agency) staff are rostered on the dementia unit between 8pm and 7am on a typical weeknight, and what is the current agency usage rate across all shifts?"}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"Rosedale received a Good rating for Effective at the November 2020 inspection. This domain covers training, care planning, healthcare access, and nutrition. The home lists dementia as a named specialism, and nursing registration means qualified clinical staff are required to be present. No specific detail about dementia training content, care plan review processes, GP access arrangements, or food quality is available in the published summary. The July 2023 monitoring review did not trigger a reassessment.","quotes":[],"family_meaning":"A Good Effective rating means inspectors were satisfied that the home could demonstrate its staff knew what they were doing and had the tools to do it. For your parent living with dementia, what matters practically is whether care plans are treated as living documents that change as your parent's needs change, not paperwork filed once and forgotten. Good Practice evidence shows that homes where families are actively involved in care plan reviews produce better outcomes for residents. Food quality is a particularly reliable indicator of genuine care: if the kitchen understands that your parent needs finger foods, fortified drinks, or a quiet corner away from dining room noise, that signals real person-centred thinking. Ask to see a sample care plan structure and ask how often it is formally reviewed.","evidence_base":"The Good Practice evidence review found that regular, family-inclusive care plan reviews are one of the strongest predictors of wellbeing for people living with dementia in care homes, particularly at transition points such as moving in, physical health changes, or advancing cognitive decline.","watch_out":"Ask: when was the last formal care plan review for a resident on the dementia unit, who attended it, and how does the home contact families to invite them to participate?"}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"A Good rating for Caring was awarded at the November 2020 inspection, covering staff warmth, dignity, respect, and support for independence. No direct quotes from residents or relatives, no specific inspector observations of staff interactions, and no examples of dignity practice are available in the published summary. Staff warmth and compassion are the two highest-weighted themes in DCC family review data, meaning families consider these more important than any other aspect of care. Without specific evidence from the inspection, this area cannot be scored with confidence.","quotes":[],"family_meaning":"In our analysis of over 3,600 positive family reviews across UK care homes, staff warmth was cited in 57% of cases and compassionate, dignified treatment in 55%. These are the things families notice immediately and remember longest. Because the inspection summary contains no direct observations of how staff spoke to or touched residents, no family quotes, and no examples of how the team responded to distress, you are being asked to take the Good rating largely on trust. That is not a reason to walk away, but it is a reason to observe carefully on your first visit. Does your parent get called by their preferred name? Do staff crouch down to speak at eye level? Is the pace unhurried? These small signals tell you more in thirty minutes than a four-year-old report can.","evidence_base":"Good Practice research highlights that non-verbal communication, tone of voice, unhurried physical contact, and use of a person's preferred name are as important as verbal communication for people living with dementia, particularly in later stages when language is affected.","watch_out":"On your visit, sit quietly in a communal area for at least fifteen minutes and observe: do staff initiate conversation with residents who are not asking for help, and do they use residents' preferred names and make eye contact?"}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"A Good rating for Responsive was awarded at the November 2020 inspection, covering activities, individual engagement, and responsiveness to individual needs including end-of-life care. No activity schedule detail, no description of one-to-one engagement, and no end-of-life care examples are available in the published summary. The home caters for up to 68 people across dementia and physical disability specialisms, which means the range of individual needs is likely to be wide. Without specific evidence, the activities and individual engagement picture cannot be assessed in detail.","quotes":[],"family_meaning":"For your parent, a meaningful day matters as much as physical safety. Our family review data shows resident happiness, which includes feeling engaged and settled, is cited in 27% of positive reviews. Good Practice research is clear that group activities alone are not sufficient for people with advanced dementia: tailored one-to-one engagement, including household tasks, music, sensory stimulation, and familiar routines, produces measurably better wellbeing outcomes. Ask whether the activities coordinator has specific training in dementia engagement and whether there is a written programme. For a parent who cannot join group sessions, ask what a typical Tuesday afternoon looks like for them personally.","evidence_base":"The Good Practice evidence review found that Montessori-based and household-task approaches to activity, alongside individually tailored one-to-one sessions, significantly reduce agitation and improve quality of life for people with moderate to advanced dementia, compared with group-only activity programmes.","watch_out":"Ask the activities coordinator: what does a typical day look like for a resident with advanced dementia who cannot participate in group activities, and how many hours of one-to-one engagement does that person receive each week?"}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"A Good rating for Well-led was awarded at the November 2020 inspection. A registered manager (Miss Victoria Jane Brown) and a nominated individual (Mrs Jill Veitch) are named on the registration record. The home is operated by Maria Mallaband Care Homes Limited, a larger group provider. No detail about manager tenure, staff culture, governance processes, or how the home handles complaints and learning from incidents is available in the published summary. The July 2023 monitoring review found no evidence requiring reassessment.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of care quality over time. Good Practice research shows that homes with a consistent, visible manager who empowers staff to raise concerns perform significantly better on all family-facing measures. Because the inspection is from 2020 and the home is run by a group provider, two practical questions matter: is the registered manager still in post, and how much autonomy does the local management team have day to day? Group providers can offer strong governance and resources, but they can also create distance between the person in charge of your parent's care and the person who actually makes decisions. Ask to meet the manager in person and ask how long they have been in post.","evidence_base":"The Good Practice rapid evidence review found that manager tenure of two or more years is consistently associated with better staff retention, lower agency use, and higher family satisfaction scores, particularly in homes caring for people with dementia.","watch_out":"Ask: how long has the current registered manager been in post at this specific home, and what changes have been made to staffing or care practice since the last full inspection in 2020?"}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on Rosedale cares for adults both under and over 65, including those with physical disabilities. The home also provides specialist dementia support.. Gaps or open questions remain on Several families caring for relatives with dementia have shared positive experiences here. The rapid settling and improved engagement that families describe seems particularly meaningful for those navigating dementia's challenges. — areas worth probing directly during a visit.