Roseberry Court Care Home

What families say

Visitors often mention how friendly the staff are — not just polite, but properly engaged with residents throughout the day. The home feels well looked after, with clean, orderly spaces and residents' rooms personalised with their own touches. There's a programme of activities too, from organised events to trips out on the minibus.

Based on 13 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity58
• Cleanliness60
• Activities & engagement40
• Food quality52
• Healthcare60
• Management & leadership65
• Resident happiness55

What inspectors found

Inspected 2023-04-25 · Report published 2023-04-25 · Inspected 8 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the April 2023 inspection, representing an improvement from the previous Requires Improvement rating. This suggests inspectors were satisfied that risks to residents were being managed appropriately and that safeguarding processes were in place. The home supports 63 people, including those with dementia and physical disabilities, across a residential (not nursing) setting. No specific detail about staffing ratios, night cover, falls management, or medicines handling was included in the published inspection summary. The improvement from the previous rating is a positive sign, but the absence of specific data means families should ask directly about night staffing and how the home manages risk for people with more complex needs.","quotes":[],"family_meaning":"A Good rating in Safe tells you that inspectors did not find the serious concerns they identified at the previous visit. For a home supporting people with dementia, that improvement matters because safety risks such as falls, missed medicines, and inadequate night cover tend to be where problems first emerge. Our family review data shows that staff attentiveness is mentioned in around 14% of positive reviews, and the Good Practice evidence base highlights that night staffing is one of the most common points where safety slips in residential care. Because the published summary gives no specific numbers, you should treat the Good rating as a baseline rather than a guarantee. Ask to see how night cover is arranged and whether incident logs are reviewed regularly.","evidence_base":"The Good Practice in Dementia Care evidence review (IFF Research and Leeds Beckett University, 2026) found that night staffing levels and agency staff reliance are two of the most reliable early indicators of safety risk in care homes. A Good rating does not in itself confirm adequate ratios; direct questioning of the manager is needed.","watch_out":"Ask the manager to show you the actual staffing rota for last week, not a staffing template. Count the names on the night shift and ask how many of those were permanent staff rather than agency cover. For a 63-bed home, two carers on nights would be a concern."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good, indicating inspectors were satisfied with the home's approach to training, care planning, and health monitoring. Roseberry Court operates as a residential (not nursing) home, which means GP and community health services are central to meeting health needs rather than on-site nursing. The Effective rating suggests care plans and staff training met the required standard at the time of inspection. No specific examples of dementia training content, GP access arrangements, or care plan quality were included in the published summary. The improvement from a previous Requires Improvement rating across the whole home suggests the management team has addressed earlier gaps, but families should verify what that means in practice for a parent with complex needs.","quotes":[],"family_meaning":"Knowing what they are doing matters enormously when your parent has dementia. Our review data shows that dementia-specific care is referenced in around 12.7% of positive family reviews, and the Good Practice evidence base is clear that dementia training needs to go beyond basic awareness to cover communication, behaviour as expression of need, and person-centred approaches. A Good in Effective is encouraging but does not tell you the depth of that training. Food quality is another marker covered under this domain, with 20.9% of family review data referencing it positively. The published findings give no detail on either, so ask specifically about training content and visit at a mealtime to see for yourself.","evidence_base":"The Good Practice evidence review found that care plans function best as living documents reviewed with families at regular intervals, not as static admission paperwork. Homes rated Good in Effective do not always achieve this in practice; regular family involvement in reviews is the distinguishing factor.","watch_out":"Ask: when was my parent's care plan last reviewed and can I attend the next one? Then ask what dementia training staff have completed in the last 12 months and whether it included anything beyond mandatory e-learning modules."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good, which covers staff warmth, dignity, respect, and whether residents are treated as individuals. This is one of the areas that improved from the previous inspection cycle. A Good rating in Caring indicates inspectors observed or gathered evidence that staff interactions met the required standard. The published inspection summary does not include specific observations, verbatim quotes from residents or relatives, or descriptions of particular interactions. This makes it difficult to give a detailed picture of day-to-day life. Families should use a visit to form their own view of how staff interact with residents, particularly those with dementia who may not be able to speak for themselves.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity together account for 55.2%. What families describe is not grand gestures but small, consistent ones: staff using a person's preferred name, not rushing personal care, sitting at eye level to talk, and responding calmly when someone becomes distressed. A Good in Caring suggests inspectors saw evidence of this, but the lack of specific detail in the published summary means you cannot verify it from the report alone. The Good Practice evidence base reinforces that non-verbal communication matters as much as verbal interaction for people with advanced dementia, so watch how staff use touch, eye contact, and tone of voice on your visit.","evidence_base":"The IFF Research and Leeds Beckett Good Practice review found that person-led care requires genuine knowledge of the individual: their history, preferences, and the things that comfort or unsettle them. Homes that achieve this consistently are those where care plans include life history detail and where staff have time to use it.","watch_out":"During your visit, listen for whether staff address your parent (or current residents you observe) by their preferred name without prompting, and watch whether anyone is left sitting without interaction for extended periods. Ask a member of staff what they know about a resident's life before they moved in."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Requires improvement

  {"found":"The Responsive domain was rated Requires Improvement at the April 2023 inspection. This is the one area that did not improve alongside the rest of the home and remains a concern. Responsive covers whether the home provides meaningful activities tailored to individuals, whether it responds to changing needs, whether it handles complaints well, and whether end-of-life care is planned appropriately. No specific detail about what inspectors found lacking was included in the published summary. For a home of 63 people that includes residents with dementia, physical disabilities, and sensory impairments, a Requires Improvement in this domain raises real questions about whether your parent would have a purposeful daily life.","quotes":[],"family_meaning":"Resident happiness is referenced in 27.1% of positive family reviews and activities in 21.4%, making this the domain where the Requires Improvement rating has the most direct impact on what you care about. The Good Practice evidence base is clear that group activities alone are not sufficient for people with advanced dementia; one-to-one engagement, including everyday household tasks and sensory activities, is what maintains wellbeing for those who cannot join group sessions. A Requires Improvement here does not mean the home is unsafe, but it does mean inspectors found the home was not consistently meeting individual needs in this area. This should be the focus of your visit and your questions to the manager.","evidence_base":"The Good Practice evidence review found that Montessori-based and individually tailored activity approaches significantly improve wellbeing for people with dementia compared to group-only programmes. Homes that rely primarily on scheduled group activities tend to leave those with higher support needs or sensory impairments disengaged for much of the day.","watch_out":"Ask to see the activity schedule for the last two weeks (not a printed template) and ask specifically: what does someone do on a day when they cannot join a group session? Ask how many dedicated activity staff hours are available each day and whether one-to-one engagement is timetabled or left to care staff to fit around other duties."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good, suggesting inspectors were satisfied with the management structure, governance, and culture at Roseberry Court at the time of the April 2023 inspection. The home has a named registered manager (Miss Rikki Jay Hall) and a nominated individual (Ms Anna Gretchen Selby), which indicates a formal line of accountability is in place. The overall improvement from a previous Requires Improvement rating across the home suggests the leadership team has made meaningful changes since the last inspection cycle. No specific detail about manager visibility, staff feedback processes, or how quality is monitored day-to-day was included in the published summary. The one area that did not improve, Responsive, may indicate a gap in oversight of activities and individual engagement.","quotes":[],"family_meaning":"Management stability is one of the strongest predictors of consistent quality in a care home. Our review data shows management and communication with families accounts for around 23.4% and 11.5% of positive review themes respectively, reflecting how important it is that someone credible is leading the home and that families are kept informed. The fact that the home moved from Requires Improvement to Good overall is a meaningful signal that the current leadership is functioning. However, the Responsive domain remaining at Requires Improvement suggests that not all parts of the home have caught up with that improvement. Ask how long the current registered manager has been in post and what specific actions have been taken to address the Responsive rating.","evidence_base":"The Good Practice evidence review found that leadership stability is a reliable predictor of quality trajectory: homes with consistent managers who empower staff to raise concerns tend to sustain improvements, while those with high management turnover often cycle through inspection ratings.","watch_out":"Ask the manager directly: how long have you been in post, and what specific changes have you made since the last inspection to address the Requires Improvement in Responsive? A confident, specific answer is a good sign; a vague one is a reason for caution."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home caters specifically for dementia, physical disabilities and sensory impairments in the over-65s. This combination means they're set up for residents whose needs might be quite complex.. Gaps or open questions remain on For residents with conditions like Alzheimer's, the team focuses on reassurance and keeping people safe as their needs change. Families mention staff staying visibly engaged with residents who have dementia, maintaining that human connection throughout the day. — areas worth probing directly during a visit.