Care home in Betchworth, RH3 7DR, South East

Specialist Focus

The home provides dementia care as one of its core services. Staff work to understand each person's individual needs and preferences, adapting their approach to provide appropriate support.

The home cares for adults under 65, those over 65, and people living with dementia. They've shown flexibility in accepting residents with complex needs directly from hospital when other homes have said no.

Staff and Management

While staff show genuine care in their daily interactions with residents, several families have struggled to reach loved ones during their final days due to phone system problems. There have also been distressing incidents where residents' belongings went missing after they passed away, with families receiving conflicting explanations about what happened.

What People Say

The home keeps its premises clean and well-maintained, with families particularly noting the quality of meals served. Residents have enjoyed seasonal activities like Halloween parties and getting involved with Christmas decorations.

Families describe how care workers take time to understand each resident's personality and adapt their approach accordingly. The home maintains high standards of cleanliness throughout, and residents enjoy well-prepared meals including homemade baked treats.

Summing Up

If you're considering Old Wall Cottage, it's worth asking specific questions about their communication systems and safeguarding procedures to ensure they meet your family's needs.