Newfield Lodge Care Home

What families say

Visitors often comment on the relaxed atmosphere they find here, with staff taking time to chat with residents during activities. The home puts effort into seasonal celebrations and musical events that bring people together. The gardens and communal spaces have been decorated to feel comfortable and homely.

Based on 18 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership60
• Resident happiness55

What inspectors found

Inspected 2019-11-22 · Report published 2019-11-22 · Inspected 5 times in the last three years

• Is this home safe?

  Good

  {"found":"The safe domain was rated Good at the February 2022 inspection. This represents an improvement from the previous Requires Improvement rating. The published inspection text does not contain specific observations about staffing numbers, medicines management, falls records, or infection control practices at this home. A regulatory review in July 2023 found no evidence requiring a change to the rating.","quotes":[],"family_meaning":"A Good rating for safety is a positive baseline, but the inspection text gives you very little to go on beyond the headline grade. The Good Practice evidence base highlights that safety risks in care homes often concentrate at night, when staffing is thinnest and oversight is lightest. Given that the home previously held a Requires Improvement rating, it is worth asking specifically what changed and how those changes are sustained. Agency staff reliance is one of the clearest early-warning signs that safety improvements may not hold, so it is worth asking what proportion of recent shifts were covered by permanent rather than bank or agency staff.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that night staffing levels are one of the most consistent predictors of safety outcomes in care homes, and that reliance on agency staff undermines the consistency of care that keeps people safe.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count how many shifts on the dementia unit were covered by agency or bank staff, and ask specifically how many carers are on duty after 8pm."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The effective domain was rated Good at the February 2022 inspection. This covers training, care planning, healthcare access, and nutrition. The published text does not include specific findings about dementia training content, GP access arrangements, care plan quality, or food provision at this home. No direct observations or quotes are recorded in the available report.","quotes":[],"family_meaning":"For a home that specialises in dementia care, the effective domain matters a great deal. The Good Practice evidence base identifies care plans as living documents that should be updated as a person's dementia changes, and flags that dementia-specific training, not just general care training, makes a measurable difference to the quality of daily interactions. Because the inspection text provides no specific detail here, you will need to ask the home directly. Food quality is something you can observe for yourself: arriving at lunchtime gives you a clear picture that no inspection report can fully capture. Our family review data shows that 20.9% of positive reviews specifically mention food, which tells you how much it matters to families.","evidence_base":"The Leeds Beckett University evidence review found that dementia-specific training, particularly around non-verbal communication and behaviour as communication, consistently improves care outcomes and resident wellbeing in ways that general care training does not replicate.","watch_out":"Ask what specific dementia training staff have completed in the past 12 months, and whether it goes beyond a basic e-learning module. Ask whether care plans are reviewed at least every three months and whether families are invited to contribute to those reviews."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The caring domain was rated Good at the February 2022 inspection. This domain covers staff warmth, dignity, respect, and how well staff know and respond to individual residents. The published text contains no inspector observations of staff interactions, no resident or relative quotes, and no specific findings about how dignity is maintained in personal care routines or how preferred names are used.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of positive family reviews in our data, mentioned in 57.3% of positive Google reviews across more than 5,000 UK care homes. Compassion and dignity follow closely at 55.2%. The Good rating for caring is encouraging, but because the inspection text contains no direct observations, you cannot rely on it alone. The most reliable test is what you see with your own eyes on a visit. Watch how staff talk to your parent during your first tour: do they introduce themselves, use the name your parent prefers, and move without hurry? The Good Practice evidence base tells us that non-verbal communication, tone, pace, and body language, matters as much as what staff say, particularly for people living with dementia who may have lost spoken language.","evidence_base":"The IFF Research rapid evidence review found that person-led care, in which staff know individual histories, preferences, and communication styles, produces measurably better outcomes for people living with dementia than care driven primarily by task completion.","watch_out":"On your visit, pay attention to how a staff member greets your parent or another resident in a corridor. Do they stop, make eye contact, and use the person's preferred name? Or do they walk past focused on a task? That small moment tells you more than any rating."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The responsive domain was rated Good at the February 2022 inspection. This covers activities, individualised engagement, and how well the home responds to changing needs including at end of life. The published text contains no specific findings about the activity programme, one-to-one engagement for people who cannot join group sessions, or how end-of-life wishes are recorded and honoured.","quotes":[],"family_meaning":"Resident happiness is identified in 27.1% of positive family reviews and activities in 21.4%, making this one of the areas families care most about. The concern with a Good rating unsupported by specific evidence is that it tells you the home passed the threshold but gives you no picture of what daily life actually looks like for your parent. The Good Practice evidence base is clear that group activities are not enough for people living with more advanced dementia: meaningful one-to-one engagement, including everyday tasks like folding, sorting, or looking at familiar objects, is what maintains wellbeing when group participation is no longer possible. Ask to see actual activity records rather than a planned schedule, because the gap between the two is where quality really shows.","evidence_base":"The Leeds Beckett University review found strong evidence that Montessori-based and individually tailored activity approaches, including familiar household tasks, reduce agitation and improve quality of life for people living with dementia more effectively than standard group activity programmes.","watch_out":"Ask the activities co-ordinator to show you the records of what actually took place last month, including what happened for residents who could not join group sessions. Ask how a resident who stays in their room most of the day is engaged and by whom."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The well-led domain was rated Good at the February 2022 inspection, up from Requires Improvement previously. A named nominated individual, Ms Anna Gretchen Selby, is registered with the regulator. The published text contains no specific findings about the manager's tenure, visibility, staff culture, or how the home handles complaints and learns from incidents. A July 2023 regulatory review found no concerns requiring reassessment.","quotes":[],"family_meaning":"The improvement from Requires Improvement to Good in the well-led domain is the most significant finding in this inspection record. Leadership stability is one of the strongest predictors of whether quality improvements are sustained, according to the Good Practice evidence base. The fact that the improvement held through a 2023 review is a positive signal. Our family review data shows that management visibility and communication with families account for 23.4% and 11.5% of positive reviews respectively. Because the inspection text gives no detail about how this home is actually run day to day, your visit and direct conversation with the manager are essential. A manager who knows residents by name and is present on the floor, rather than in an office, is a strong indicator of a well-led home.","evidence_base":"The IFF Research evidence review found that leadership stability, specifically consistent management tenure and a culture in which staff feel able to raise concerns without fear, is one of the most reliable predictors of sustained care quality improvement over time.","watch_out":"Ask the manager how long they have been in post and whether the same management team was in place during the previous Requires Improvement period. Ask what specifically changed to achieve the Good rating and how those changes are checked and maintained."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides care for adults over 65, including specialist dementia support. They work with residents who need varying levels of assistance with daily living.. Gaps or open questions remain on Dementia care is provided within the home, though some visitors have expressed concerns about the consistency of this specialist support. As with any dementia service, it's worth asking detailed questions about staffing levels and training when visiting. — areas worth probing directly during a visit.