Nazareth House Hammersmith

What families say

Those who've visited describe carers who show genuine warmth and respect in their daily interactions with residents. The Catholic ethos and chapel facilities create meaningful spiritual support that many residents and their loved ones clearly value.

Based on 31 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity74
• Cleanliness65
• Activities & engagement62
• Food quality60
• Healthcare58
• Management & leadership74
• Resident happiness68

What inspectors found

Inspected 2022-09-08 · Report published 2022-09-08 · Inspected 4 times in the last three years

• Is this home safe?

  Requires improvement

  {"found":"The Safe domain was rated Requires Improvement at the June 2022 inspection, meaning inspectors found at least one area where safety standards were not consistently met. The overall rating improved from Requires Improvement to Good, but Safe remained below the threshold. The published summary does not specify whether the concern related to staffing numbers, medicines management, falls, or infection control practices. A subsequent data review in July 2023 found no evidence requiring a change to the rating, but no full re-inspection has taken place since June 2022. This means the safety picture is now more than two years old.","quotes":[],"family_meaning":"A Requires Improvement Safe rating is the single most important flag in this report for your decision. Our Good Practice evidence review highlights that safety risks in care homes most often surface on night shifts and in homes where agency staff cover a significant proportion of shifts, because consistency of care falls when familiar faces are not present. With 95 beds, the overnight staffing ratio matters enormously. The fact that a data review in 2023 found no new concerns is reassuring, but it is not the same as a full re-inspection. You should treat the Safe rating as an open question until you have spoken directly to the manager about what the specific concerns were and what has changed.","evidence_base":"The Good Practice in Dementia Care evidence review (IFF Research and Leeds Beckett University, 2026) found that safety incidents, including falls and medication errors, are disproportionately likely to occur during night shifts and in periods of high agency staff reliance, where handover quality and familiarity with individual residents are weakest.","watch_out":"Ask the manager: what specifically caused the Requires Improvement Safe rating in 2022, and can you show me the action plan and evidence that those issues have been resolved? Then ask for last week's actual night-shift rota and count how many of those names are permanent staff versus agency."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the June 2022 inspection. This domain covers whether care plans are detailed and personalised, whether staff have the right training, whether residents have access to healthcare professionals including GPs, and whether nutrition and hydration needs are being met. The home lists dementia as a specialism, which means inspectors would have looked at whether dementia-specific training and care approaches were in place. No specific detail about training content, GP access arrangements, or care plan examples is available in the published summary.","quotes":[],"family_meaning":"A Good Effective rating tells you that, at the time of inspection, the home was meeting the baseline standard for knowing what it was doing clinically and in terms of care planning. For a parent with dementia, what matters most within this domain is whether staff have been trained specifically in dementia care and not just general care qualifications. Our Good Practice evidence review found that dementia-specific training, particularly around communication, understanding behaviour as a form of expression, and environmental adaptation, makes a measurable difference to how settled and comfortable residents feel. Ask the home to describe the dementia training its staff receive, how recently it was updated, and whether it is mandatory for all staff including kitchen and domestic workers.","evidence_base":"The Good Practice in Dementia Care evidence review identifies that training programmes grounded in understanding the person's history and preferences, rather than condition-focused clinical training alone, are associated with reduced behavioural distress and better outcomes for people living with dementia.","watch_out":"Ask the manager: what dementia training have the carers on the unit completed in the last 12 months, who delivered it, and can you show me records confirming all permanent staff have completed it? Also ask how often a GP visits the home and how quickly a resident can be seen if their condition changes overnight."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the June 2022 inspection. Inspectors assess this domain by observing how staff interact with residents, whether residents are treated with dignity and respect, whether privacy is maintained, and whether residents are supported to be as independent as possible. A Good rating means the inspection team found satisfactory evidence across these areas. No specific observations, such as whether staff used preferred names, whether residents were rushed, or how staff responded to distress, are recorded in the available published summary.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned positively in 57.3% of the reviews we analysed across more than 5,000 UK care homes. Compassion and dignity follow closely at 55.2%. A Good Caring rating is a meaningful baseline, but the published findings for this home do not give you specific observable details to verify on your visit. When you visit, pay attention to how staff speak to your parent and to other residents in corridors and communal spaces. Watch whether interactions feel unhurried, whether staff make eye contact, and whether they address residents by name. These small moments are the most reliable signal of genuine warmth, and they are observable even on a first visit.","evidence_base":"The Good Practice in Dementia Care evidence review highlights that for people living with dementia, non-verbal communication, including tone of voice, eye contact, and physical proximity, is often more meaningful than the words used. Staff who understand this principle tend to create calmer, more trusting relationships with residents whose verbal communication is limited.","watch_out":"When you visit, watch how a member of staff greets your parent or any resident they pass in a corridor. Do they make eye contact, use the person's name, and slow down? Or do they walk past without acknowledgement? Ask the manager: what is the preferred name recorded for each resident, and how is that information shared with new or agency staff?"}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the June 2022 inspection. This domain covers whether the home provides activities and engagement tailored to individual interests, whether residents' complaints are taken seriously, and whether end-of-life care is planned in advance. The home serves a varied population including people over and under 65 and people living with dementia, which requires a range of activity types and approaches. No specific detail about the activity programme, how individual preferences are recorded, or how complaints are handled is available in the published summary.","quotes":[],"family_meaning":"Activities engagement accounts for 21.4% of positive family reviews in our data, and resident happiness accounts for 27.1%. A Good Responsive rating is a positive sign, but the most important question for a parent with dementia is whether the home offers genuine one-to-one engagement for residents who can no longer join group sessions. Our Good Practice evidence review found that group activities alone are insufficient for people with more advanced dementia, and that tailored individual activities, including everyday tasks like folding, simple gardening, or familiar music, are associated with significantly better wellbeing outcomes. Ask the home specifically what happens for a resident who cannot follow a group activity.","evidence_base":"The Good Practice in Dementia Care evidence review found that Montessori-based approaches and the use of familiar everyday household tasks as purposeful engagement are among the most effective individual activity methods for people with moderate to advanced dementia, producing measurable reductions in agitation and withdrawal.","watch_out":"Ask to see the last two weeks of actual activity records for the dementia unit, not just the planned schedule. Look for evidence of one-to-one sessions logged for residents who are less mobile or less able to join groups. Ask: what would a typical Tuesday look like for a resident with advanced dementia who cannot leave their room?"}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the June 2022 inspection. This domain assesses whether the home has a clear and stable management structure, whether staff feel supported to raise concerns, whether the home uses data and feedback to improve, and whether governance systems are robust. The home has a named registered manager and a nominated individual recorded in the inspection. The improvement from an overall Requires Improvement rating to Good suggests that leadership made meaningful changes between inspections. No detail about manager tenure, staff survey findings, or specific governance improvements is available in the published summary.","quotes":[],"family_meaning":"Management leadership accounts for 23.4% of positive family reviews in our data, and our Good Practice evidence review identifies leadership stability as one of the strongest predictors of a home's quality trajectory. A Good Well-led rating, particularly when it has improved from Requires Improvement, suggests the management team responded meaningfully to previous concerns. However, the inspection was in June 2022 and the named registered manager may or may not still be in post. Manager turnover can shift a home's culture quickly, and families often do not find out until something goes wrong. Ask directly whether the manager you meet is the same one who was in post during the 2022 inspection, and how long they have been at the home.","evidence_base":"The Good Practice in Dementia Care evidence review found that homes with stable, visible leadership and a culture where staff can raise concerns without fear consistently outperform homes with high management turnover on quality indicators including resident wellbeing, incident rates, and family satisfaction.","watch_out":"Ask the manager directly: how long have you been in post at this home, and was it you who led the improvements that resulted in the Good overall rating in 2022? Also ask: if a carer on a night shift had a concern about a resident, what would they do and who would they call?"}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides care for adults both under and over 65, including specialist dementia support. They maintain Catholic pastoral services as part of their care approach.. Gaps or open questions remain on While dementia care is listed among their services, specific details about their approach or facilities for residents living with dementia aren't clear from available information. — areas worth probing directly during a visit.