Marmaduke Care Home in Hull – Exemplar Health Care

What families say

Families describe the staff here as approachable and superb, with a warmth that comes through in everyday interactions. Over years of visiting, relatives have consistently found the team friendly and professional, creating an environment where both residents and visitors feel comfortable.

Based on 6 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth55
• Compassion & dignity55
• Cleanliness55
• Activities & engagement50
• Food quality50
• Healthcare55
• Management & leadership60
• Resident happiness55

What inspectors found

Inspected 2022-08-31 · Report published 2022-08-31

• Is this home safe?

  Good

  {"found":"Marmaduke was rated Good for safety at its August 2022 inspection. The home is registered to provide nursing care, which means a registered nurse must be available. No specific concerns about medicines management, falls, infection control, or staffing numbers are recorded in the published findings. The monitoring review in July 2023 found no new safety concerns.","quotes":[],"family_meaning":"A Good Safe rating is reassuring, but the detail that matters most to families is what happens at night and how quickly staff respond when something goes wrong. Our Good Practice evidence highlights that night staffing is where safety most commonly slips in small nursing homes. With 18 beds, the number of staff on overnight is a critical question. Ask specifically how many carers and how many nurses are on duty after 10pm, and ask whether the same people cover those shifts regularly or whether agency staff are used.","evidence_base":"The Good Practice evidence base (IFF Research and Leeds Beckett University, 2026) identifies night staffing ratios and agency staff reliance as two of the most predictive markers of safety risk in small nursing homes. Consistent, known staff matter more than headline numbers.","watch_out":"Ask to see the actual staffing rota for the past two weeks, not a planned template. Count how many nights were covered by permanent staff versus agency workers, and ask how many staff are on duty between 10pm and 7am."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"Marmaduke was rated Good for effectiveness at its August 2022 inspection. As a nursing home with dementia listed as a specialism, inspectors would have considered training, care planning, and access to healthcare professionals. No specific detail about GP access, dementia training content, nutritional assessment, or care plan review frequency is published.","quotes":[],"family_meaning":"A Good Effective rating tells you that inspectors did not find serious gaps in training or care planning, but it does not tell you whether your parent's care plan would reflect who they actually are, their preferred name, their food likes and dislikes, or how they like to spend mornings. Our Good Practice evidence shows that care plans work best when they are treated as living documents updated with family input, not paperwork completed at admission and filed away. Ask to see a sample care plan and judge for yourself how much of the person comes through.","evidence_base":"The Good Practice evidence review (IFF Research and Leeds Beckett University, 2026) found that dementia-specific training which covers non-verbal communication and individual life history significantly improves the day-to-day experience of people living with dementia, above and beyond general care training.","watch_out":"Ask the manager what dementia training staff have completed in the past 12 months, and ask whether training covers how to communicate with someone who can no longer use words reliably. A good answer will be specific about the content, not just the number of hours completed."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"Marmaduke was rated Good for caring at its August 2022 inspection. This domain covers how staff treat the people who live there, including dignity, respect, privacy, and whether residents feel they have a say in their own care. No specific inspector observations, resident quotes, or family testimony are published in the available report text.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity follow closely at 55.2%. The absence of specific observations here does not mean the home performs poorly; it means you cannot verify it from this report alone. On a visit, watch how staff speak to residents in corridors and communal areas when they think no one important is watching. Do they use names? Do they crouch down to make eye contact? Do they move without hurrying people?","evidence_base":"The Good Practice evidence review (IFF Research and Leeds Beckett University, 2026) found that non-verbal communication, including eye contact, physical positioning, and unhurried pace, is as important as words for people living with dementia, and is one of the clearest observable signals of a caring culture.","watch_out":"During your visit, find a moment to sit in a communal area without staff knowing you are specifically observing. Notice whether staff greet your parent's peers by name, whether they pause to listen, and whether any resident is left calling for help without a prompt response."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"Marmaduke was rated Good for responsiveness at its August 2022 inspection. This domain covers whether the home adapts to individual needs, provides meaningful activities, and handles complaints well. Dementia, mental health conditions, and physical disabilities are all listed specialisms, suggesting the home is expected to tailor care to varied and complex needs. No specific activities, individual care examples, or complaint outcomes are published.","quotes":[],"family_meaning":"Resident happiness is cited in 27.1% of positive family reviews, and activities engagement in 21.4%. What families consistently tell us matters is not a busy activities calendar on the wall but whether there is something for your parent specifically, particularly if they can no longer join group sessions. For someone with advanced dementia, that might mean a staff member sitting alongside them with a familiar object or a short piece of music they recognise. The inspection findings do not confirm or deny whether this happens at Marmaduke.","evidence_base":"The Good Practice evidence review (IFF Research and Leeds Beckett University, 2026) found that Montessori-based and household-task-based individual engagement significantly reduces distress in people with dementia who cannot participate in organised group activities, and that one-to-one engagement is often the most underdelivered element of responsive care.","watch_out":"Ask the activities coordinator (or key worker if there is no dedicated activities role) what they did last week with a resident who struggles to join group sessions. If the answer is vague or defaults to describing group activities, press for a specific individual example."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"Marmaduke was rated Good for leadership at its August 2022 inspection. The home is run by Marmaduke Health Care Limited, with Ms Joanne Linda Roper recorded as registered manager and Ms Selina Wall as nominated individual. A monitoring review in July 2023 found no evidence requiring a reassessment. No specific detail about management visibility, staff culture, governance systems, or complaint handling is published.","quotes":[],"family_meaning":"Management and communication with families account for 23.4% and 11.5% of positive family reviews respectively. Knowing that a named, registered manager is in post is a positive sign, but what matters day to day is whether that person is visible to staff and residents, whether staff feel able to raise concerns, and whether families can actually get through to someone senior when they need to. Our Good Practice evidence consistently shows that leadership stability predicts quality over time. Ask how long the current manager has been in post and whether they are typically on site during the day.","evidence_base":"The Good Practice evidence review (IFF Research and Leeds Beckett University, 2026) identifies leadership stability as one of the strongest predictors of sustained care quality, with homes that experience frequent management changes showing measurable deterioration in staff confidence and care consistency within six months.","watch_out":"Ask the registered manager directly how long they have been in post at Marmaduke, and ask whether they are on site Monday to Friday. Then ask a member of care staff (not management) what they would do if they were worried about a resident's care. A confident, specific answer suggests a healthy speaking-up culture."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The team works with adults under 65 who need specialist support, alongside their older residents. They provide care for people living with dementia, mental health conditions and physical disabilities.. Gaps or open questions remain on For residents with dementia, the home offers specialist support tailored to individual needs. The team understands the complexities of dementia care and works to maintain dignity and quality of life throughout the journey. — areas worth probing directly during a visit.