Lisburne Court

What families say

Visitors notice how staff take time to really connect with residents, stopping for conversations that go beyond basic care tasks. There's a warmth here that families pick up on — staff who remember what makes each person smile and activities that bring people together throughout the week.

Based on 9 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement60
• Food quality60
• Healthcare65
• Management & leadership74
• Resident happiness68

What inspectors found

Inspected 2021-07-10 · Report published 2021-07-10 · Inspected 2 times in the last three years

• Is this home safe?

  Good

  {"found":"The Safe domain was rated Good at the June 2021 inspection, improved from Requires Improvement at the previous inspection. This indicates that concerns identified earlier had been addressed by the time inspectors returned. The home supports 48 residents, a number of whom have dementia, so safe staffing and medicine management are significant considerations. No specific staffing ratios, night staffing arrangements, or details about falls management are recorded in the published inspection text. The improvement trajectory is encouraging, but the absence of published detail means these areas require direct investigation.","quotes":[],"family_meaning":"An improvement from Requires Improvement to Good in safety is one of the more meaningful signals an inspection can provide: it means the home was found lacking, took action, and passed subsequent scrutiny. Our Good Practice evidence base (IFF Research, Leeds Beckett University, March 2026) identifies night staffing as the point where safety most often slips in residential dementia care, particularly in homes where agency use is high. For a 48-bed home, you would reasonably expect at least two carers plus one senior on nights, but the published findings do not confirm this. This is a question you must ask directly rather than infer from the rating.","evidence_base":"The Good Practice rapid evidence review found that agency staff reliance is one of the strongest predictors of inconsistent safety in dementia care settings, because unfamiliar staff are less able to detect changes in a person's condition or behaviour that signal physical deterioration.","watch_out":"Ask the manager to show you the actual staffing rota for the past two weeks, not a template. Count how many names are permanent staff versus agency, and specifically check who covers the dementia unit after 8pm."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Good

  {"found":"The Effective domain was rated Good at the June 2021 inspection. This domain covers care planning, staff training, healthcare access, and food. Lisburne Court specialises in dementia care, which means inspectors would have been expected to assess whether staff have specific dementia training and whether care plans capture individual histories and preferences. No specific detail about training content, care plan review frequency, GP access arrangements, or meal provision is recorded in the available inspection text. The Good rating indicates inspectors were satisfied, but without published specifics, families are working with limited information.","quotes":[],"family_meaning":"Dementia-specific training is one of the most important things to probe when choosing a home. Our Good Practice evidence base found that homes where staff receive structured dementia training, covering communication, behaviour, and person-centred approaches, produce measurably better outcomes for residents and higher family satisfaction. Food quality is cited by 20.9% of families in our positive review data as a key driver of overall satisfaction: it signals whether a home treats care as a routine task or as something genuinely personal. The inspection does not give us enough detail to assess either area here. Both require direct questions on your visit.","evidence_base":"The Good Practice evidence review found that care plans function best as living documents, updated regularly with family input, rather than static records completed at admission. Homes where families are actively involved in care plan reviews report higher satisfaction and fewer undetected changes in their parent's wellbeing.","watch_out":"Ask to see a sample care plan (with names removed) and ask how often plans are formally reviewed and whether families are invited to contribute. Also ask when a GP last visited the dementia unit and how quickly a GP is contacted if a resident's condition changes."}

  Verified by inspector

• Is this home caring?

  Good

  {"found":"The Caring domain was rated Good at the June 2021 inspection. This is the domain that most directly reflects whether staff are kind, unhurried, and respectful in their day-to-day interactions with the people who live here. It covers dignity, privacy, use of preferred names, and whether residents are treated as individuals. No direct observations of staff interactions, no resident quotes, and no family testimony are recorded in the available published text. The Good rating is a positive baseline, but the absence of specific evidence means families cannot yet picture what day-to-day life looks like for their parent.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data: 57.3% of positive reviews across 5,409 UK care homes mention it by name, and compassion and dignity together account for 55.2%. What families describe in those reviews, staff using preferred names, taking time to sit and talk, responding to distress with patience, are exactly the things you should look for when you visit. Our Good Practice evidence base highlights that non-verbal communication matters as much as verbal interaction for people with advanced dementia, because your parent may not be able to tell you whether staff are kind, but you can observe it directly.","evidence_base":"The Good Practice rapid evidence review found that person-centred caring requires staff to know the individual, not just the diagnosis. Homes that invest in life history work, where staff learn about a resident's former interests, work, and relationships, report higher resident contentment and fewer incidents of distressed behaviour.","watch_out":"When you visit, walk through a communal area and watch how staff greet residents they pass. Do they use names? Do they stop, even briefly? Do they move at the resident's pace? These small interactions, not the show-round, are the most reliable indicator of the caring culture in the home."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Good

  {"found":"The Responsive domain was rated Good at the June 2021 inspection. This domain covers whether the home meets individual needs, offers meaningful activities, responds to complaints, and has end-of-life care arrangements in place. For a dementia-specialist home of 48 beds, the activity programme and individual engagement are particularly important, since residents at different stages of dementia need very different kinds of stimulation. No specific detail about the activity programme, one-to-one engagement, end-of-life planning, or complaint handling is recorded in the available published text.","quotes":[],"family_meaning":"Activities and engagement account for 21.4% of positive family reviews in our data, and resident happiness for 27.1%. What families describe valuing most is not large group entertainments but small, purposeful moments: a familiar task, a one-to-one conversation, a trip to the garden. Our Good Practice evidence base found that Montessori-based approaches and everyday household tasks, folding laundry, tending plants, laying a table, can provide meaningful engagement for people with moderate to advanced dementia who cannot participate in organised group activities. The inspection gives no detail about whether Lisburne Court offers this kind of individual engagement. This is one of the most important questions to ask on your visit.","evidence_base":"The Good Practice rapid evidence review found that tailored one-to-one activity, not group programming, is the most significant predictor of wellbeing for people with advanced dementia. Homes that rely solely on group activities leave the most vulnerable residents disengaged for long periods of the day.","watch_out":"Ask the activities coordinator what happens for a resident who cannot join a group session. Ask to see the activity records for one specific resident over the past month, and check whether one-to-one time is recorded alongside group sessions."}

  Verified by inspector

• Is the home well-led?

  Good

  {"found":"The Well-led domain was rated Good at the June 2021 inspection, improved from Requires Improvement previously. The inspection record names a registered manager and a nominated individual, indicating an accountable leadership structure was in place. Borough Care Ltd is the operating organisation. The improvement from Requires Improvement to Good across all five domains in a single inspection cycle is a meaningful indicator of responsive leadership: problems were identified and resolved. No specific detail about management visibility, staff culture, complaint handling, or governance systems is recorded in the available published text.","quotes":[],"family_meaning":"Management stability is one of the strongest predictors of quality trajectory in care homes, according to our Good Practice evidence base. A home that improved from Requires Improvement to Good has demonstrated that its leadership can respond to external scrutiny, which is genuinely reassuring. Our family review data shows that communication with families accounts for 11.5% of positive reviews: families want to know what is happening with their parent, promptly and honestly. The published inspection text does not tell us how the manager communicates with families, how visible they are to residents and staff day to day, or how long the current registered manager has been in post. All three of these questions are worth asking directly.","evidence_base":"The Good Practice rapid evidence review found that leadership stability predicts quality trajectory more reliably than any single domain rating. Homes with a long-serving, visible manager consistently outperform those with frequent management turnover, even when overall ratings appear similar.","watch_out":"Ask how long the current registered manager has been in post, and whether they work regular hours on the floor rather than solely in an office. Ask how the home would contact you if your parent had a fall or a health change overnight, and how quickly you would be told."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home provides specialist dementia care alongside general support for older adults. Their approach includes attention to details like oral health, which can often be overlooked but makes such a difference to quality of life.. Gaps or open questions remain on Staff here understand the specific challenges dementia brings and adapt their care accordingly. They work to keep residents engaged and stimulated while providing the reassurance and routine that helps people feel secure. — areas worth probing directly during a visit.