Kingsmount Residential Home Ltd

What families say

The home provides regular entertainment activities for residents. One family member noted that their relative receives consistent personal care, with attention to daily needs like meals and cleanliness.

Based on 4 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement60
• Food quality60
• Healthcare68
• Management & leadership75
• Resident happiness68

What inspectors found

Inspected 2020-03-17 · Report published 2020-03-17 · Inspected 3 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"Inspectors rated the home Good for safety at the May 2024 assessment. This covers medicines management, how risks to residents are identified and managed, staffing levels, and infection control. The published summary does not include specific observations or detail about what inspectors saw. The home had previously received a Requires Improvement rating, so something changed between inspections, but the published report does not explain what. Night staffing numbers and agency staff usage are not mentioned.","quotes":[],"family_meaning":"A Good rating for safety is reassuring, but it tells you relatively little on its own without the supporting detail. Our Good Practice evidence base highlights that safety problems in care homes most commonly emerge on night shifts and when agency staff are used at high rates, because consistency of care falls away when the faces change. With 32 residents, including people living with dementia, you need to know how many permanent staff are on overnight and how often the home calls on agency cover. The inspection does not answer these questions, so you will need to ask directly. The improvement from Requires Improvement is a positive signal, but ask what specifically went wrong before and what has changed.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that night staffing ratios and agency staff reliance are among the strongest predictors of safety incidents in residential dementia care, with homes relying heavily on agency staff showing less consistent risk monitoring.","watch_out":"Ask the manager: how many permanent staff are on the dementia unit after 8pm, and how many nights in the past month were covered wholly or partly by agency staff? Ask to see the actual rota rather than the planned template."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"Inspectors rated the home Good for effectiveness at the May 2024 assessment. This domain covers how well staff are trained, whether care plans reflect individual needs and preferences, how often healthcare professionals such as GPs are involved, and whether nutrition and hydration are well managed. The published summary does not include specific observations, examples of care plan content, or any detail about food and drink. Dementia training content and completion rates are not mentioned.","quotes":[],"family_meaning":"Effectiveness is where the practical day-to-day quality of your parent's care is assessed. A Good rating here suggests that the basics are in place: staff have some training, care plans exist, and GPs are accessible. However, 20.9% of positive family reviews in our data specifically mention food quality as a reason they would recommend a home, and 12.7% mention dementia-specific care. Neither is described in the published findings. The Good Practice evidence identifies care plans as living documents that should be reviewed regularly and written with the person and their family, not just about them. Ask how often your parent's care plan would be reviewed and whether you would be invited to contribute.","evidence_base":"The Good Practice evidence review found that homes where families are actively involved in writing and reviewing care plans report higher satisfaction and fewer unmet needs, particularly for people with advanced dementia who cannot easily speak for themselves.","watch_out":"Ask to see a sample care plan (anonymised) and ask how recently it was last updated. Then ask: if my parent's condition changed next week, who would contact me, and how quickly?"}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"Inspectors rated the home Good for caring at the May 2024 assessment. This domain covers whether staff treat residents with warmth and respect, whether privacy and dignity are upheld during personal care, and whether residents are given choice and independence. The published summary does not include inspector observations of staff interactions, quotes from residents or relatives, or any examples of practice. It is not possible to verify from the published findings whether residents are addressed by preferred names or whether personal care is unhurried.","quotes":[],"family_meaning":"Staff warmth is the single most important driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity are mentioned in 55.2%. These are the qualities families care about most, and they are exactly what a Good rating for caring is supposed to reflect. The difficulty here is that the published report gives you no window into what inspectors actually observed. The evidence base is clear that for people living with dementia, non-verbal communication matters as much as words: tone of voice, pace, physical gentleness. You cannot assess these from a report. You need to see them on a visit.","evidence_base":"The Good Practice evidence review found that for people living with dementia, staff who use the person's preferred name, maintain unhurried physical contact, and respond calmly to distress produce measurably lower agitation levels and higher reported wellbeing, regardless of the stage of dementia.","watch_out":"Arrive at the home at a time when personal care is likely to be happening, typically mid-morning. Sit quietly in a communal area for 20 minutes before speaking to anyone. Watch whether staff move at the resident's pace or their own, and notice whether they use residents' names when passing in corridors."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"Inspectors rated the home Good for responsiveness at the May 2024 assessment. This domain covers whether activities are meaningful and tailored to individuals, whether complaints are handled well, and whether end-of-life care is planned. The published summary does not include any description of the activity programme, examples of individual engagement, or information about how the home supports people with advanced dementia who cannot join group sessions. Outdoor access and garden availability are not mentioned.","quotes":[],"family_meaning":"Resident happiness is mentioned in 27.1% of positive family reviews and activities are mentioned in 21.4%. For people living with dementia, the evidence is clear that activities need to be tailored to the individual, not just offered as a group programme. Our Good Practice research highlights Montessori-based approaches and everyday household tasks (folding, sorting, tending plants) as particularly effective for people in the middle and later stages of dementia, because they connect with long-term memory and provide a sense of purpose. The published inspection gives no indication of whether Kingsmount's activity approach reaches people who cannot join a group. This is one of the most important things to ask and observe on a visit.","evidence_base":"The Good Practice evidence review found that one-to-one engagement, particularly activities rooted in a person's life history such as familiar music, textures, or household tasks, reduces distress and increases moments of connection for people with advanced dementia, even when verbal communication has become limited.","watch_out":"Ask the activities coordinator: what would a typical Tuesday look like for a resident with moderate dementia who does not like groups? Ask to see the activity records for the past two weeks, not the planned programme, but the record of what actually happened and who participated."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"Inspectors rated the home Good for leadership at the May 2024 assessment. The home is operated by GrayAreas Limited, with Mrs Jodie Louise Nelder recorded as the Registered Manager and a named Nominated Individual also in post. The published summary does not describe how long Mrs Nelder has been in post, whether she is visibly present on the floor, or how staff are supported to raise concerns. The home's improvement from a previous Requires Improvement rating suggests that leadership has driven positive change, but the specific governance actions taken are not described.","quotes":[],"family_meaning":"Management visibility and reliability are mentioned positively in 23.4% of family reviews, and our Good Practice research identifies leadership stability as one of the strongest predictors of sustained quality. A home that has moved from Requires Improvement to Good is one where leadership has actively intervened to fix problems, which is a positive signal. What families need to know, and cannot tell from this report, is how embedded that leadership is now. High manager turnover is a known risk factor for quality decline. Ask how long the current manager has been in post and whether they are based at the home full time.","evidence_base":"The Good Practice evidence review found that leadership stability, defined as the same manager in post for at least 12 months, is associated with lower staff turnover, fewer safeguarding incidents, and higher family satisfaction scores, even when controlling for home size and resident dependency.","watch_out":"Ask the manager directly: how long have you been in post at this home, and are you here full time? Then ask: what specifically was identified as needing improvement at the previous inspection, and how did you fix it? A manager who can answer the second question clearly and without hesitation is a good sign."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home cares for adults over 65 and lists dementia care among its services.. Gaps or open questions remain on While dementia care is listed as a service, families should have detailed conversations with the home about their specific approach and capabilities in this area. — areas worth probing directly during a visit.