Kingsbury Court Care Home

What families say

Families describe a real sense of relief when they see their relatives looking healthier and more engaged. The daily activities programme keeps people connected, while staff take time to ensure residents feel comfortable in their own space. Many mention how quickly their loved ones settled in, with noticeable improvements in mood and wellbeing.

Based on 23 Google reviews · 0 reviews on carehome.co.uk · most recent 2026-04-10

The eight family priority themes

• Staff warmth72
• Compassion & dignity72
• Cleanliness70
• Activities & engagement68
• Food quality68
• Healthcare70
• Management & leadership70
• Resident happiness70

What inspectors found

Inspected 2022-09-30 · Report published 2022-09-30 · Inspected 6 times in the last three years

• Is this home safe?

  Not yet rated

  {"found":"Kingsbury Court was rated Good for Safe at its December 2023 inspection. This domain covers staffing levels, medicines management, infection control, and how the home responds to accidents and incidents. The published report does not include specific inspector observations, staffing ratios, or detail about how medicines are administered or stored. The previous inspection in September 2022 resulted in a Requires Improvement rating overall, which means safety concerns existed at that point. The improvement to Good suggests those concerns have been addressed, though without published detail it is not possible to confirm what changed.","quotes":[],"family_meaning":"A Good rating for safety is the baseline your parent needs, but the absence of published detail means you cannot rely on the inspection alone to reassure you. Night staffing is one of the areas where safety most commonly slips in care homes, according to the Good Practice evidence base, and it is rarely covered in general compliance statements. With 60 beds and a mix of nursing, dementia, and physical disability needs, the overnight staffing ratio matters significantly. The home's history of a Requires Improvement rating as recently as 2022 makes it worth asking directly what was wrong and what has changed since.","evidence_base":"The IFF Research and Leeds Beckett University rapid evidence review found that night staffing levels and agency staff consistency are among the strongest predictors of safety incidents in care homes. A Good rating does not confirm adequate night cover; you need to ask for the actual rota.","watch_out":"Ask the manager to show you the staffing rota for the past two weeks, not a template. Count the number of permanent versus agency staff on each night shift, and ask what the minimum overnight staffing level is for 60 beds."}

  Verified by inspectorMentioned, not assessed

• Is the care effective?

  Not yet rated

  {"found":"Kingsbury Court was rated Good for Effective at its December 2023 inspection. This domain covers care planning, staff training, healthcare access, nutrition, and how well care reflects each person's individual needs. No specific observations, care plan examples, or details about dementia training content were published. The Good rating implies inspectors were satisfied that systems were in place, but the depth and quality of those systems cannot be judged from the available text alone.","quotes":[],"family_meaning":"For your parent, Effective means their care plan should reflect who they are, not just what is wrong with them, and staff should have the training to act on it. Our review data shows that food quality and healthcare access together account for around 41% of what families mention positively in reviews, so these are areas worth probing directly. The Good Practice evidence base is clear that care plans should be living documents reviewed with families regularly, not static forms completed at admission. Because the published findings contain no specific detail, you cannot verify from the inspection whether this is happening here.","evidence_base":"The Good Practice evidence review found that dementia training which goes beyond basic awareness, covering communication, behaviour support, and person-centred approaches, produces measurably better outcomes for people living with dementia. Ask what training staff have completed, not just whether training exists.","watch_out":"Ask to see a blank care plan template and ask the manager how often care plans are formally reviewed. Then ask whether families are invited to those reviews and how a family member would flag a change in their parent's needs between reviews."}

  Verified by inspector

• Is this home caring?

  Not yet rated

  {"found":"Kingsbury Court was rated Good for Caring at its December 2023 inspection. This is the domain most directly related to how staff treat your parent day to day, covering warmth, dignity, respect, and whether people are supported to keep their independence. No specific inspector observations, resident quotes, or relative feedback were included in the published text. A Good rating in this domain means inspectors did not find concerns, but the absence of published detail means there is no specific evidence of what kind and warm care looks like at this home.","quotes":[],"family_meaning":"Staff warmth is the single biggest driver of family satisfaction in our review data, mentioned in 57.3% of positive reviews, and compassion and dignity account for a further 55.2%. These are things you can observe directly on a visit. Watch whether staff use your parent's preferred name, whether interactions feel unhurried, and how staff respond when someone is distressed or confused. The inspection gives a positive signal here, but the real test is what you see when you walk through the door unannounced.","evidence_base":"The Good Practice evidence review highlights that non-verbal communication, tone of voice, eye contact, and unhurried physical contact, matters as much as words for people living with dementia. A Good Caring rating tells you inspectors were satisfied; it does not tell you whether staff sit at eye level when speaking to a resident who is seated.","watch_out":"During your visit, spend time in a communal area and watch how staff greet people who live there. Notice whether staff crouch or sit to speak with residents who are seated, whether they use preferred names, and whether any interaction feels rushed or task-focused rather than person-focused."}

  Verified by inspectorResident testimony recorded

• Is the home responsive?

  Not yet rated

  {"found":"Kingsbury Court was rated Good for Responsive at its December 2023 inspection. This domain covers whether the home offers meaningful activities, responds to individual preferences, supports independence, and plans for end of life. The home lists dementia as a specialism, which means the inspection would have considered how well activities and daily life are adapted for people with cognitive impairment. No specific activity programme details, individual case examples, or end-of-life planning information were published in the available text.","quotes":[],"family_meaning":"For your parent, being Responsive means more than a noticeboard of group activities. It means someone at the home knows what your mum or dad enjoyed before they moved in and tries to connect daily life to those things. Activities and engagement account for 21.4% of what families mention positively in our review data, and resident happiness accounts for a further 27.1%. The Good Practice evidence base is particularly clear that people with advanced dementia need one-to-one engagement rather than group programmes alone. The published findings do not tell you whether this home provides that, so you need to ask.","evidence_base":"The Good Practice evidence review found that Montessori-based and occupation-focused approaches, including household tasks like folding, sorting, and simple cooking, produce better wellbeing outcomes for people with dementia than passive group entertainment. Ask whether staff are trained in any structured individual engagement approach.","watch_out":"Ask the activities coordinator to describe what would happen on a typical afternoon for a resident with moderate dementia who does not want to join a group session. Listen for whether the answer is specific and individual, or whether it defaults to television in the lounge."}

  Verified by inspector

• Is the home well-led?

  Not yet rated

  {"found":"Kingsbury Court was rated Good for Well-led at its December 2023 inspection. This domain covers the quality of management, governance systems, staff culture, and whether the home learns from things that go wrong. A registered manager, Mr Jandryle Umacob Trondillo, is in post, and a nominated individual, Mr Jose Rogerio Machado Pinto, holds organisational accountability. The home is operated by Maria Mallaband 14 Limited. No specific detail about the manager's visibility, staff culture, or governance processes was published in the available text.","quotes":[],"family_meaning":"Leadership stability is one of the strongest predictors of care quality over time, according to the Good Practice evidence base. The fact that the home moved from Requires Improvement in 2022 to Good across all domains in 2023 suggests that leadership has driven genuine improvement, which is a positive signal. However, our review data shows that communication with families accounts for 11.5% of what matters most to people in your position, and this is an area that inspection findings rarely cover in depth. Ask specifically how the manager communicates with families when something changes, and whether there is a named person you would contact with concerns.","evidence_base":"The Good Practice evidence review found that homes where staff feel able to raise concerns without fear, and where managers act visibly on feedback, have better outcomes for residents and lower staff turnover. Ask the manager how they find out if something is going wrong.","watch_out":"Ask the manager how long they have been in post and what the main changes they have made since the previous inspection in 2022. A manager who can describe specific improvements with concrete examples is a stronger signal of genuine leadership than general reassurances about commitment to quality."}

  Verified by inspector

Source: CQC inspection report →

What the evidence base says

Against the DCC Good Practice in Dementia Care standards, this home’s evidence aligns most strongly on The home caters for adults both under and over 65, supporting those with sensory impairments and physical disabilities. They work with residents who need different levels of support to maintain their independence where possible.. Gaps or open questions remain on While dementia care is listed as a specialism, families considering this support should discuss specific care protocols and documentation systems during their visit to ensure the home can meet their particular needs. — areas worth probing directly during a visit.